Computer Telephony Integration

By CRMIT Solutions Free to try
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Developer's Description

CRM++ CTI framework provides unifying access to contact center functionalities including both Inbound (screen pop-up) and Click-to-Dial (outbound integration) functions. Inbound integration enables display relevant information about the caller (360�° customer view) to the agent as they answer the phone - name, address, outstanding orders or cases.

CRM++ Computer Telephony Integration framework offers a direct access to extended telephony functions that enable a comprehensive call center or contact center solution. Based on a Telephony Application Programming Interface (TAPI) framework the CTI directly integrates various telephony solutions with Oracle RightNow Cloud Service Platform.

Full Specifications

What's new in version

General

Release October 29, 2015
Date Added October 29, 2015

Operating Systems

Operating Systems Windows
Additional Requirements None

Popularity

Total Downloads 47
Downloads Last Week 0
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