Computer Telephony Integration for Windows

Name: Computer Telephony Integration
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Author: CRMIT Solutions

By CRMIT Solutions
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Key Details of Computer Telephony Integration

Leverage computer-processing functions while making, receiving, and managing telephone calls.
Last updated on February 29, 2024
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Developer's Description

By CRMIT Solutions

Leverage computer-processing functions while making, receiving, and managing telephone calls.

CRM++ CTI framework provides unifying access to contact center functionalities including both Inbound (screen pop-up) and Click-to-Dial (outbound integration) functions. Inbound integration enables display relevant information about the caller (360Ã?Â° customer view) to the agent as they answer the phone - name, address, outstanding orders or cases.

CRM++ Computer Telephony Integration framework offers a direct access to extended telephony functions that enable a comprehensive call center or contact center solution. Based on a Telephony Application Programming Interface (TAPI) framework the CTI directly integrates various telephony solutions with Oracle RightNow Cloud Service Platform.