Cerberus Helpdesk for Windows

Name: Cerberus Helpdesk
Rating: 5 (2 reviews)
Author: WebGroup Media

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Developer’s Description

By WebGroup Media

Take control of your company inbox to allow mission critical e-mail management.

Cerberus Help Desk is a Web-based e-mail management system. Free fully functional version available. It stores solutions from your experts in the company's knowledge pool. Save time by eliminating costly junk e-mail. Cerberus relentlessly combats spam and viruses, it even adapts to their latest tricks. Increase productivity by giving each agent the tools necessary to view and manage their e-mail workload according to their special role. Control your e-mail pipeline with due dates automatically set according to your schedules for each department. Set response time targets to ensure your customers are receiving timely solutions that meet or exceed their expectations. Prioritize the support needs of specific customers using fully customizable Service Level Agreements. Provide your customers with a public, web-based Support Center which seamlessly embeds into your existing website.