Icon of program: Cerberus Helpdesk

Cerberus Helpdesk for Windows

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Used Cerberus Helpdesk for Windows?

Editors’ Review

Download.com staff
Cerberus Help Desk is a web-based email management system. It centralizes solutions, combats spam and viruses, and streamlines agent workflows. Departments can set due dates, response targets, and customize SLAs, including an embeddable public support center.

  • Pros

    • Web-based email management system.
    • Stores solutions in a company knowledge pool.
    • Combats spam and viruses, adapts to latest tricks.
    • Agents manage email workload according to their role.
    • Automates due dates, response targets, and custom SLAs.

  • Cons

    • No explicit mention of CRM or ERP system integrations.
    • Lacks specific reporting and analytics features.
    • Does not detail multi-channel support beyond email.
    • Mobile application support is not mentioned.
    • Advanced workflow automation beyond basic email management is not detailed.
Icon of program: Cerberus Helpdesk

Cerberus Helpdesk for Windows

Download now

Used Cerberus Helpdesk for Windows?

Explore More

Full Specifications

GENERAL
Release
Latest update
Version
5.7.2
OPERATING SYSTEMS
Platform
Windows
Operating System
  • Windows Vista
  • Windows 2000
  • Windows 7
  • Windows XP
  • Windows 10
Additional Requirements
None
POPULARITY
Total Downloads
3,003
Downloads Last Week
11
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Last Updated

User Reviews

5/5

2 User Votes

Developer’s Description

By WebGroup Media
Take control of your company inbox to allow mission critical e-mail management.
Cerberus Help Desk is a Web-based e-mail management system. Free fully functional version available. It stores solutions from your experts in the company's knowledge pool. Save time by eliminating costly junk e-mail. Cerberus relentlessly combats spam and viruses, it even adapts to their latest tricks. Increase productivity by giving each agent the tools necessary to view and manage their e-mail workload according to their special role. Control your e-mail pipeline with due dates automatically set according to your schedules for each department. Set response time targets to ensure your customers are receiving timely solutions that meet or exceed their expectations. Prioritize the support needs of specific customers using fully customizable Service Level Agreements. Provide your customers with a public, web-based Support Center which seamlessly embeds into your existing website.
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