Control your customer's computer, view desktop, chat, and transfer files.
Assistance Pro service allow computer professionals to easily assist their on line customers, taking charge of clients network technical problems. Assistants set them available. A client just click on Call button, then the first assistant picking up get control over customer's computer. He sees distant desktop, he can chat, control mouse, keyboard, clipboard, transfer files and directories. Version 1.3 may include unspecified updates, enhancements, or bug fixes.
Once configuration is understood, instant support is really easy and efficient.
mimidmo
Pros
- a lot of automatic stuff
<p>- client app highly easy to use (single 3Mo exe)
<p>- easy desktop visualization and control establishment
<p>- easy drag&drop file and directory transfert
<p>- complete assistance historic with reports (saved on line)
<p>- free auto update
Cons
Agent config isn't easy to understand for newbies ! Manual only in french for now.