Used Aspect WFM Mobile - Enterprise for Android?


Aspect WFM Mobile - Enterprise Analysis

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Aspect WFM Mobile - Enterprise is a productivity application tailored for Android devices, designed specifically for agents to handle their schedules and performance metrics directly from their smartphones or tablets. The application offers vital features such as the ability to view individual schedules, submit exception requests related to workforce management, and monitor personal account balances alongside productivity statistics. This functionality enables agents to remain informed and responsive while working remotely or on the go.

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A significant aspect of the application is its push notification capability, particularly in the Enterprise Edition, which improves communication and ensures agents receive timely updates regarding important changes or requests. It is essential to note that an internet connection is necessary for the app's operation, and the installation of Aspect Workforce Mobile at the user's company is required for full functionality. Overall, Aspect WFM Mobile - Enterprise provides crucial tools for effective workforce management right at agents' fingertips.

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Used Aspect WFM Mobile - Enterprise for Android?


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Full Specifications

GENERAL
Release
Latest update
Version
2.7
OPERATING SYSTEMS
Platform
Android
Operating System
Android 9.0
POPULARITY
Total Downloads
126
Downloads Last Week
0

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Developer’s Description

Provides direct access for agents and supervisors to Aspect Workforce Management
Aspect Workforce Management Mobile provides immediate access for agents and supervisors to Aspect Workforce Management directly from a tablet or smart phone device. Empower agents to self-manage schedules remotely, and provide supervisors with the tools to track schedules, agent requests, as well as intra-day performance statics "on the go".Agent Functionality:View individual agent schedule dataView existing and add new Workforce Management Exception RequestsView personal account balance dataView agent productivity staticsAbility to receive push notifications on Workforce Management events*If enabled through Workforce Management Notification ServerSupervisor Functionality:View individual agent schedule dataView team schedule dataView existing and add new Workforce Management Exception RequestsView intra-day performance statisticsSend notifications to an individual agent or an entire team of agentsAbility to receive push notifications on Workforce Management Events*If enabled through Workforce Management Notification ServerThe Enterprise Edition includes the ability to receive and immediately take action on critical notifications from Aspect EQ Inform. These notifications include Overtime, Voluntary Time Off and Broadcast notifications. Additional services and installation required for this functionality.Recent changes:productionContent rating: Everyone

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AI Assisted Content Disclosure

Content created and reviewed by Softonic with information obtained from Aspect Software, using AI.

CNET's editorial team was not involved in the creation of this content. Opinions, analysis and reviews were not provided by CNET.