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Web Help Desk

By SolarWinds Free to try
The Download Now link will direct you to a form on the developer's site that you must fill out before download.

Developer's Description

Simplify service management with unified ticketing, asset, knowledge, and change management. With an intuitive Web interface and service desk portal, Web Help Desk software delivers simplicity and automation to streamline help desk ticketing and IT asset management. Web Help Desk will allow you to benefit from: Simplified help deck ticketing and service management. IT asset management & inventory. IT change management. Knowledge management & knowledge base. Help Desk performance reporting & SLA management. Integration with SolarWinds Performance Monitoring tools.

Web Help Desk directly integrates with SolarWinds network management and server monitoring tools, enabling you to automatically convert network and server node failure, device/interface performance and configuration issues, and critical application faults directly into help desk tickets. With Web Help Desk, you can: Convert node performance issues in SolarWinds Network Performance Monitor, Server & Application Monitor, and Network Configuration Manager into service tickets. Simplify network trouble ticket resolution by receiving network and server node alerts.

Full Specifications

What's new in version 12.5.1

  • New and improved user interface
  • Office 365 and Exchange 2016 support
  • Protocol and port management from the user interface
  • Certificate management from the user interface


Release July 25, 2013
Date Added June 14, 2017
Version 12.5.1

Operating Systems

Operating Systems Windows 10, Windows 8, Windows, Windows Server 2008, Windows 7
Additional Requirements None


Total Downloads 560
Downloads Last Week 0
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