Icon of program: Web Help Desk

Web Help Desk for Windows

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Editors’ Review

Download.com staff
This platform streamlines service management with unified ticketing, asset, knowledge, and change management. It features an intuitive web interface and automates ticket creation from integrated SolarWinds monitoring tools.

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  • Pros

    • Unified ticketing, asset, knowledge, and change management
    • Automates ticket creation from network and server alerts
    • Includes IT asset management and inventory features
    • Provides performance reporting and SLA management
    • Offers a knowledge base management system

  • Cons

    No Cons available

Icon of program: Web Help Desk

Web Help Desk for Windows

Download now

Used Web Help Desk for Windows?

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Full Specifications

GENERAL
Release
Latest update
Version
12.5.1
OPERATING SYSTEMS
Platform
Windows
Operating System
  • Windows 10
  • Windows 8
  • Windows 7
  • Windows Server
Additional Requirements
None
POPULARITY
Total Downloads
578
Downloads Last Week
1
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Program available in other languages

Last Updated

User Reviews

3/5

2 User Votes

Developer’s Description

By SolarWinds
Perform ticketing and asset management tasks.
Simplify service management with unified ticketing, asset, knowledge, and change management. With an intuitive Web interface and service desk portal, Web Help Desk software delivers simplicity and automation to streamline help desk ticketing and IT asset management. Web Help Desk will allow you to benefit from:Simplified help deck ticketing and service management.IT asset management & inventory.IT change management.Knowledge management & knowledge base.Help Desk performance reporting & SLA management.Integration with SolarWinds Performance Monitoring tools.

Web Help Desk directly integrates with SolarWinds network management and server monitoring tools, enabling you to automatically convert network and server node failure, device/interface performance and configuration issues, and critical application faults directly into help desk tickets. With Web Help Desk, you can: Convert node performance issues in SolarWinds Network Performance Monitor, Server & Application Monitor, and Network Configuration Manager into service tickets. Simplify network trouble ticket resolution by receiving network and server node alerts.

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