StivaSoft Ticket Support Script for Webware

Used StivaSoft Ticket Support Script for Webware?

Developer’s Description

Embeddable and easy-to use help desk software for webmasters.

Embeddable and easy-to use help desk software for webmasters, web designers, or end-users. Use the Ticket Support Script on clients' websites, modify the source files or use the support ticket system "as-is". The nice and user-friendly interface makes it easy for end-users to customize the Ticket Support Script by setting up preferred features or creating customized and multilingual user interface.Ticket Support Script is compatible with all browsers and it's also very easy to set up the help desk software on your website. An installation wizard will help you through the installation process and integration step-by-step instructions are available in the admin back-end.Use the Stivasoft's ticket support system to automate your customer support service and organize daily workflow. You can create departments and assign support members. Allocate customer requests to employees and provide all support members with their own login details to the support ticket software. Add canned messages for faster response. Filter messages and reorder tickets. Customized email notifications are available to notify both support members and customers for new replies right after the client or support member replies to a ticket. With a developer license you receive source files of the support ticket system and you can modify the PHP code and customize the help desk software as you wish.

StivaSoft Ticket Support Script for Webware

Used StivaSoft Ticket Support Script for Webware?

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Full Specifications

GENERAL

Release: April 2, 2013

Latest update: April 2, 2013

Version: 3.0

OPERATING SYSTEMS

Platform: Webware

Additional Requirements: PHP 4.0+, MySQL 4.0+

POPULARITY

Total Downloads: 98

Downloads Last Week: 0

Report Software

Program available in other languages

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Last Updated

User Reviews

4.7/5

3 User Votes

Great script! Excellent customer service!
mikesillivanJanuary 28, 2014
Pros
Great script! Excellent customer service! Not only the Ticket Support script is great but I can not stress enough how great Stivasoft are in taking care of the customer!
Cons
It could be a little bit more functional, but anyway for the price it's great.
Summary
I am impressed, Stivasoft! Please, keep up the good work!
Version 3.0 works fine
kristiann_meMay 15, 2013
Pros
Recently I have upgraded to version 3.0 and I am more than impressed with the updates. I had the previous version of the script but haven't used it till now. I got the upgraded user version for free and definitely can say it's worth buying the developer license, especially with the discount that Stivasoft provided me this month - 75% off the Developer price.
Cons
It would be better if operators from a certain department can see only the tickets sent to their departments and also the option to assign a ticket to a person not a user group. Statistic and reports need work too. You cannot compare key metrics for periods.
Summary
It's pretty simple and purposeful support system, easy to use, one great module if you build extensive business system. It could be integrated easily with other applications and the open source feature gives you the ability to build over the script.
phpjabbers service is unbeatable
doug151January 24, 2013
Pros
I am very impressed with all Stivasoft scripts offered on phpjabbers.com, and for non-highly technical users like me, stivasoft scripts are so easy to use. Plus, Stivasoft just saved me money and time for installing the Ticket Support script for me. Stivasoft customer service is unbeatable and phpjabbers products amazing.
Cons
I can share only my good impressions
Summary