Nero BackItUp for Windows

User Reviews

• Very Poor Technical Support

  carlr03January 17, 2015

  Pros

  It was cheap to start

  Cons

  Technical Support is practically non existent Backups are very slow Backups don't complete successfully

  Summary

  This product offers one of the worst customer support options I've seen. Trying to find help is a waste of time to say the least.

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• great software but needs a European data centre

  cdomenechSeptember 8, 2014

  Pros

  Great software

  Cons

  No European data centre so slow upload and download speeds on the online storage in the UK

  Summary

  would be better if there had European data centres

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• Works Fine - What is all the hubbub?

  morrisjcmllAugust 13, 2014

  Pros

  In my experience, the software is working flawlessly. Initially there was a bandwidth issue but it has been corrected and you can continue to work while the program runs its backups.

  Cons

  I wish there were a few more trivial wishlist items in the product. For example I would like to see folder and file sizes on the screen.

  Summary

  I am a seasoned technology-oriented person and I continue to be amazed at how various folks view products. This product does what it is suppose to do and it does it well. I regret to disagree with those who feel otherwise. I would suggest that we may be returning to the days when "installs" should be done with Virus protection turned OFF. Perhaps some of the other folks problems could be due to not taking this step initially. Hope this helps.

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• Completely Dysfunctional and Therefore Worthless

  AlynAlyxWestMay 20, 2014

  Pros

  Seems to have decent, simple, straightforward layout and interface.

  Cons

  Doesn't work. Crashes every time with rhyme, reason, explanation, or link/suggestions to hunt down and fix whatever wrong, just a simple 'this program has stopped working, Windows will notify you when there's a solution'...which hasn't happened yet and is EXTREMELT frustrating and annoying considering all my files from years if my life that I need to access for an autobiographical documentary project somehow all got stored with .nco file extensions (I guess I used Nero in the past), but now I can access them to save my life because Nero's token product for doing so SIMPLY DOESN'T WORK AS IT IS INTENDED TO...NOT AT ALL...PERIOD. I can select files with the .nco extension and designate the folder I'd like to restore them to...but instead of restoring my files to a useable format as intended and claimed to do, it just crashes every time without restoring any successfully, and that's that...there's no recourse...just the "windows will notify you when there's a solution."

  Summary

  Completely worthless and extremely frustrating waste of time in my case, also leaving me completely stranded and helpless in accessing the GIGS of extremely important and valuable content off these old hard drives b/c they're in the .nco format. HALP!!!

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• Software is BAD! Unlimited storage space Okay!

  desparoApril 15, 2014

  Pros

  This is gonna be really short list. Software: -Is real easy to use and can be set to continuous mode. Not excuse for those who forget to backup. -Software is free. (Yeah digging the bottom of the barrel for that positive note) -You can use your browser to access your cloud service files directly without installing the software. Probably more useful for uploading for most. Definitely more useful for downloading. You can also share files through links. But if you want to do that a lot find some other site. Cloud Storage: -The unlimited storage is nice but don't expect a lot of upload bandwidth to use it. It took me a month to backup my backup drive. This is my last resort solution if I lose every other backup. -Free 5 gigs is okay. There are better offers out there but with easy software to use its probably good for your grand parents who want to save there pictures.

  Cons

  With a 1,000 characters I can't list all my complaints. -The software is BAD. And it is so basic that even other free programs make it look bad. If you don't have use for the large/cheap cloud service get DropBox or Box or anything else. -Buggy. It spent 4 days doing a backup. 1/4 through it would stop and then the backup would reset and start again. So instead of 4 Gigs of files backed up I have 1 Gig backed up 4 times. -This is literally as basic as it gets. 3 steps. Choose your folder(s)/Drives(s) to backup, where to backup (hd/disk/network/Cloud), and then when. You can't change anything else. You then get some feedback on how its going. And some rough guess on how long it will take. -One of the most important features it lacks for me is some kind of error checking on the uploads. When I'm done I'm gonna have to download all the files to a spare hd then run a test on the files. This is where having a 2nd backup program that writes zip files comes in handy.

  Summary

  Don't get this for the software. Personally I use Cobian backup to backup my important stuff to a backup computer then I use Nero backup to upload continuously to the cloud. If another program comes along that can do that same I'd erase Nero's version in a heart beat.

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• I wish I read these reviews before I bought top package

  leo_bfgMarch 30, 2014

  Pros

  - Simple user-friendly interface. - Unlimited cloud storage apparently so most cost-effective rate per Gb.

  Cons

  THIS SOFTWARE IS BROKEN! - Every backup to cloud fails from PC or Android mobile due to connection failure or battery too low - even when USB cable plugged in and battery level above 20% minimum threshold. - Even backups to PC over Wi-Fi fail due to battery level issue. - No "successful backup" confirmation - obviously developers not expecting it to work - Every backup is spirit crushingly slow.

  Summary

  <br /><br /><span class='notifyMsg'> Updated </span>on Mar 30, 2014<p/>Admitted I am trying to backup 300Gb from PC over ethernet cable and 20Gb from Android mobile. Correction:- - Unlimited cloud storage for top paid package.

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• Don't waste your time; save yourself frustration.

  JA_Torone_UKMarch 24, 2014

  Pros

  Very little. I did like the minimal, clean web design.

  Cons

  Many. Very slow backups and restores. Confusing and inconsistent documentation. NO SUPPORT. I found an 800# but it cost $3.99 USD PER MINUTE and would not let me pass unless I entered my credit card info. The other support option was email. I confirmed their support is in Germany and their response is within 24 hours. Does not do me any good if I have a critical issue, does it? Furthermore, this product is unstable, has an inaccurate progress meter, and often sits there without telling what it is doing (or not doing). Poor performance and compatibility with Windows 8. ONLY 5GB!!! I'll stay with the free providers that offer that much and often more and are better, more reliable software.

  Summary

  This is a very immature product from a legacy company that has not produced anything good in over 8 years. They completely missed it on this one. I am paying more for my backup solution but at least it is fast, reliable, encrypted, well documented, and has support readily available. This product looked good at first but after using it for a while, it is more problems than it is worth. At least I did not pay for this! I cannot imaging the paid product being any better.

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• DO NOT BUY

  InformedUserMarch 10, 2014

  Pros

  The main advantage here, and why I signed up, was the offer of unlimited backup across all my devices.

  Cons

  TECH SUPPORT- is in Germany, via e-mail ONLY, so the replies are once a day. Each time they have replied, it is like my wife (they are nice, but have no tech knowledge whatsoever). INTERFACE- I am using Win7 -64 bit. The product feels like a BETA version: the backup has no pause or cancel button. Plus, the job stays on the list permanently (you cannot delete it). Then the old job you tried to cancel or delete reactivates itself and begins again. UPLOADS. My first job was for 140GB. It has been running continuously for two weeks, with another 20 days to go. To upload all my family computers will take six months at this rate. And it is not my ISP. When I asked NERO about this, they actually said I should backup fewer files. SYSTEM RESOURCES- when I first installed this, it consumed about 90% of my 8GB ram to run. I had to uninstall it and reinstall. I suspect this does not play well with Norton's firewall. but the tech support knows nothing about it.

  Summary

  Waste waste waste of money.

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• Very Good Backup &#38; Cloud Storage Service!!

  Wildheart87March 10, 2014

  Pros

  Comparing to others are nero backitup 2014 very cheap &#38; does not rip your money. Counts for all there plans You can send friends Music &#38; Video for them to watch, they dont need to have a account. Backup Process does not take all your internet bandwith. You can choose where your backup shall be placed Burn it on a DVD, Nas, Folder on Pc, Online Storage etc..

  Cons

  You dont need to signup for nero backitup 2014, if you already have poguplug account Since neros service is powered by poguplug

  Summary

  Better than most of the cloud storage services

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• Seems like common-place review-fraud to me!

  MonicaRaymundFanDecember 16, 2013

  Pros

  None! Nero software sucks all-around, their software style, their software functionality, their software licensing strategy, their software quality, etc. etc. etc.... It all sucks...royally. They put no thought or care into anything they make or do.

  Cons

  Everything! Nero software sucks all-around, their software style, their software functionality, their software licensing strategy, their software quality, etc. etc. etc.... It all sucks...royally. They put no thought or care into anything they make or do.

  Summary

  There is some major review-fraud that may be unfolding here. E.g. Nero Pays CNET employee to post a realistic (seasoned with some real but very trivial negative critiques) review, that overall gives people a favorable opinion of Nero (mission accomplished, right?), and people buy and download their buggy (unbeknownst to them) product(s), and are doomed with contemptible, buggy, hideous, bloated, non-functioning software that just won't go away. Nero re-deposits some of the money people pay for their software to bribe CNET employees into posting more bogus reviews [to offset the real and very commonly negative reviews]! Nero Keeps getting money to stay in business. End of Story.

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