HelpDesk VNC for Windows

User Reviews

• Very good

  JcrtecAugust 28, 2007

  Pros

  easy to use.

  Cons

  Summary

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• Easy to Use Remote Software

  mlburst1May 11, 2007

  Pros

  I have used this product for 2+ years - easy to configure and remote clients simply connect by clicking on a file. Support is first class.

  Cons

  Summary

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• Absolutely bloody marvelous

  chrisd1949May 11, 2007

  Pros

  Worked first time out of the box. Fast, easy and intuitive to use. Simple for clients, no complicated install. Great support from this company. Highly recommended. Must buy for support scenario.

  Cons

  Summary

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• Perfect... just perfect

  cjt757May 6, 2007

  Pros

  If you are in the business of providing support, there is none better than this software. While is is not perfect, it is damm close.

  Cons

  The documentation sucks. Thank God the software is so good you do not need to read a 500 page manual to operate. But still the users manual is 20 pages or so. There are many questions you must figure out on your own.

  Summary

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• Fast, affordable, and great people to work with.

  aldensrJanuary 25, 2007

  Pros

  I can't believe how quickly they were able to help me with my questions and get me the package. They succeeded where I and others have failed. Top notch customer service.

  Cons

  The only cons are that there aren't more people like them in the world.

  Summary

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• Fantastic Remote Support Software

  Mobius2011October 10, 2006

  Pros

  V2 has some great improvements over the first version & all the things that annoyed us with the first version are gone. <p> <p>If internet drops at either end, it reconnects. If you fail to uninstall it like the first version when you have finished with a client, it doesnt bomabard your screen with people reconnecting. <p> <p>Our company couldnt do without it. It saves us & our clients huge amounts of time. <p> <p>Their support is great also. Not only were they helpfull, but responded to my problems very quickly.

  Cons

  Summary

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• Computer Consultants: Remotely control any Windows computer through virtually an

  beanstalk66September 20, 2006

  Pros

  If you are looking for an inexpensive solution to connect to any computer that is connected to the Internet I have found your solution and it is called HelpDeskVNC. This is a very powerful peice of software that you can add to your website easily to allow remote assistance to any computer. I have added it to my business website here. <p> <p>"HelpDesk VNC gives you instant remote connectivity to any Windows based system in seconds. The remote installer automatically installs, configures, launches and connects the remote computer to the support computer even if it is behind a firewall." <p> <p>Some of the featurs I like including being able to customize the client with your logo. I also like that you can use the software on unlimited clients for unlimited amount of time. You can reboot the computer remotely into safemode. You can chat with the user on the other end, and transfer files back and forth. You can track the session time so you know how much to charge the client.

  Cons

  Summary

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• Great Product And Very easy To Use

  Lmark40August 20, 2006

  Pros

  VNC Help Desk has to be a greatest thing since sliced bread when you can hook up to a customers computer and fix it they are very pleased because they didn't have to load it up and haul it in.The Tech support for this program is great I have had no problem getting them and I can always count on them to help me out of a problem that I might have with the program.

  Cons

  I see No downside to this program its simply great

  Summary

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• Excellent Software!

  Go2SupportAugust 17, 2006

  Pros

  Being in the computer repair business, I have tried no less than 5 different remote support products that were either too slow, disconnected way too often, or involved talking the customer through opening up router ports on their end. Since port configuration is different from one router brand to the next, this task made more work for myself as well as the customer! <p> <p>All of these issues and more have been addressed with Helpdesk VNC2! In most cases, the speed is very close to real-time, you rarely get disconnected but if you do, the connection is automatically re-established, plus...the product requires zero customer-side, router configuration! <p> <p>Customer service is great. I can't remember the last time I've had this type of after-the-sale support! <p> <p>If you're in the business, you need this product!!!

  Cons

  I could find no cons about this product.

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• Ripping off others work

  winmailnetworksMay 4, 2006

  Pros

  They chose to steal from a good piece of software

  Cons

  This product is nothing but a repackaging of everything found for free at the UltraVNC website. They slapped their name on it and even a copyright notice saying that it belongs to them! The repeater that comes with it eevn 100% UltraVNC and not theirs. They are code theifs and nobody should buy this.

  Summary

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