Pros
It will backup your files - no problem. The problem begins when you try to restore the your PC to the way it was previously.
Cons
I restored my desktop to a previous date using Acronis True Image. "Restore was Successful " appeared after several hours; however Windows 10 did not boot up and the following message appeared each and every time:
NTLDR is missing,
Press Alt-Ctrl-Del to Restart.
I inserted the Acronis Emergency Boot disk, Windows Repair disc , and even a self-boot Windows 10 image hoping to hit Repair when it boot up, but the PC did not boot up normally.
As instructed by Acronis and Microsoft Tech Support, I changed the BIOS to boot from the CD Ram (more than 100 times) and the program did save the changes. Acronis Tech Support in tried to help me in various occasions unsuccessfully.
Summary
After many days wasting precious time, a manager at Acronis in India said that probably there is a problem with the hardware. This is absurd because when I replace the bad hard drive with an old one running Windows XT, the computer runs fine. Obviously there is a bug in the program because the message "Restore was Successful" should not appear when errors exist.
I offered to send them the actual hard drive so that their technicians can figure out what is wrong with the program, develop a correction and create a patch or update- they did not care
Acronis does not stand behind the software - you are own your own when Acronis fails to perform - obviously there is an error in the restore program
DON'T BE A VICTIM??..DO NOT BUY ACRONIS!
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Pros
None, it used to be okay, but it's grown into a worthless monster.
Cons
Everything about it
Summary
Let me add to the list of down-votes for this POS software. I started using Acronis TrueImage Home (ATIH) back in 2009 and it worked well enough. I then "upgraded to 2016" and it too worked well for awhile. When it started crashing inexplicably and not doing backups, I did a full disable antivirus, uninstall, reboot, reinstall. Now when creating a new backup plan, it (ATIH) crashes when enumerating directories/files on source or when selecting NAS directories. Support suggested a few things, like "Can we access your system? ... Um, NO!" then "Please end us your logs and a video." No thanks. I want backup software that simply works... it's hard enough to keep backups going reliably without having to jump through hoops.
Definitely DO NOT use this software.
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Pros
Well it installed OK, after that not much
Cons
Difficult to set it the way YOU want it
Zero help with restore
no backup log
Summary
If all you want is a backup, and never expect a disaster (and thus) want to restore it's fine.
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Reply by Acronis__Support on November 21, 2016
Hello rdenxx,
thank you for sharing your review on Acronis True Image 2017! My name is Ekaterina Surkova and I'm writing to you on behalf of Acronis Customer Central. I've added your feedback on the missing log viewer to the existing change request. In the meantime you can find the log files as follows: https://kb.acronis.com/content/49484
Does the recovery issue still persist? I'd recommend to contact our support team to get the issue resolved more quickly: http://www.acronis.com/en-gb/support/contact-us.html
Thank you,
Ekaterina Surkova
Acronis Customer Central
Pros
As it crashed my computer at the first attempt to make a backup, I didn't get a chance to see any pros!
Cons
My experience was too dreadful (and scary) to even try to make a list. It needed to be something I could have 100% confidence in, but as others have said, it somehow causes (for some of us at least) crashes and even locks us out of our computer due to a loop it seems to cause. I have made my views known to Acronis and they have agreed to a full refund ... but the £20 cost hadly scratches the £1000+ time costs I lost in sorting out the mess the software caused. ...
Summary
... some people might say that I (and others) were unlucky and even suggest that it may not have been Acronis that caused the crash, but my experience is so similar to others on here, it's hard to see it any other way. ... For pity's sake ... it's only supposed to be making backups ... how can it possibly mess up one's computer, you might ask .... but that's just what it did (and not just for me).
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Reply by Acronis__Support on October 24, 2016
Hello antmdm,
We appreciate your taking the time to share the review on Acronis True Image 2017! My name is Ekaterina Surkova and I'm writing to you on behalf of Acronis Customer Central. First and foremost I'd like to apologize for the negative experience you have had with our software. I totally understand and appreciate your concerns. I've consulted with our internal resources and can say that crashes almost always are related to the specific system configuration/issues and that is why all crashes require deeper investigation to understand the root cause. Have you contacted our support team so that we can investigate the issue? If yes, could you please share the ticket number.
Thank you,
Ekaterina Surkova
Acronis Customer Central
Pros
simple plenty of options
Cons
poor layout, not intuitive. often received erroneous reads on my backups, saying they are invalid when they are not. Problematic. Poor customer support.
Summary
prefer norton ghost of old, then probably macrum reflect.
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Reply by Acronis__Support on September 23, 2016
Hello mikeshick,
Thank you for taking the time to share your feedback on Acronis True Image 2017! My name is Ekaterina Surkova and I'm writing to you on behalf of Acronis Customer Central. I've forwarded your feedback concerning the product to our development team. As far as I understand you have already contacted Acronis support. Could you please share a ticket number, so that we can look into the situation with the team manager.
Thank you!
Ekaterina Surkova
Acronis Customer Central
Pros
None that I found
Cons
Attempted to use Acronis provided by Crucial to clone my new ssd. Program caused my windows 10 computer to freeze, upon reboot system was unstable, second reboot fixed it.
Summary
Ended up using Easis free cloning program, it did a good job.
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Reply by Acronis__Support on September 23, 2016
Hello rbockman,
Thank you for sharing your feedback on a free version of Acronis True Image! My name is Ekaterina Surkova and I'm writing to you on behalf of Acronis Customer Central. I'm very sorry to know that your experience with our software was negative. If by any chance you agree to test Acronis True Image 2017, I'd strongly recommend to install a trial version: http://www.acronis.com/en-eu/personal/computer-backup/
Acronis True Image 2017 contains a lot of enhancement as compared to the OEM versions of Acronis True Image. Before taking a clone please take a read of the following article: https://kb.acronis.com/content/56634 It also provides a link to the related How-to video to simplify the process of cloning. Should you have any questions concerning Acronis True Image 2017 please feel free to contact our support team: http://www.acronis.com/en-eu/support/contact-us.html
Have a great day!
Ekaterina Surkova
Acronis Customer Central
Pros
clean looking user interface
Cons
very buggy, hangs system, and locks drive so it is unusable and data inaccessible, refuses to start, hangs in a loop, then uninstall fails to run too. Worst software I have tried to use in 25 years. support acknowledge problems but gave up trying to help and disappeared
Summary
avoid True Image 2016 at all costs. you are better off with no back up at all
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Reply by antmdm on October 13, 2016
I have the 2017 upgrade version (or rather, had!). Your description is almost identical to my experience last month. I installed the upgrade to 2017 and that night ran the software to make a full copy of my system. In the morning I looked & saw no error messages and a normal looking large backup file. I then rebooted ... and Catastrophe! My PC refused to start. I used the Acronis rescue app on a USB to get in, but the restore failed after about 3 hours ... tried several times (wasted days), even tried restoring parts of the backup, no good, then got it partly working, but then had a continual loop of logging on to windoews and 5 seconds later logging off ... continually going in a loop. After 3 days I gave up & reinstalled everything from zero with Windows 10, all my software & all my data backups (made via a different software thankfully). I am afraid to even install the Acronis software now ... let alone rely on it as my rescue system! ...
Reply by Oldjerry2 on September 15, 2016
Can't be the same Acronis True Image 2017 I use. It is fast (8 min. to create or restore my disk image). Never falters. I use it very heavily. HIGHLY recommend it.
Reply by Oldjerry2 on September 12, 2016
Wow! Can't be the same Acronis True Image 2016 I have used so successfully. I've been a PC user for 31 years and I own 19 Acronis product licenses. These apps have saved my bacon many times. Take a little time to read the 165 page User's Guide available on-line. It is really a great app.
Pros
Unfortunately, no "pros".
Cons
Confusing, slow and buggy. Overall, I was frustrated and felt no confidence that I'd be able to restore my system with Acronis. I'm now using "Casper 10" which makes a perfect, bootable clone of my entire system drive in about an hour. Takes about 3 clicks to get it started. As for support, you'll get a detailed reply from the developer within a few hours. How can you beat that?
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Reply by Oldjerry2 on September 15, 2016
Slow, you say. How does a full disk image in 8 minutes sound to you, Restores just as fast. You invest 1 hour with Casper...I spend 8 minutes with Acronis. Acronis tech. support is prompt and excellent. Phone support is available if needed.
You ask "How can you beat that?". Easy, just learn to use Acronis. Hope Casper doesn't let you down. I know for a fact that Acronis won't.
Reply by Oldjerry2 on September 12, 2016
Something isn't clear. I make full (not incremental) image or restores of a drive in about 8 minutes. You mention "clone" but I suspect you mean "image". It's fast and simple. It will be a faster process if you clean up your drive before making the image.
Reply by Acronis__Support on August 29, 2016
Hello mistertee,
Thank you for taking the time to share your feedback on Acronis software! My name is Ekaterina Surkova and I'm writing to you on behalf of Acronis Customer Central. I'm very sorry to know that you are not satisfied with Acronis True Image. Have you tried to contact our support team? We offer free support for all recovery issues, as it is a core of our business: http://www.acronis.com/en-us/support/contact-us.html
Have you installed the most recent build version of the software? The beta tests have shown rather big improvements in performance and stability in Acronis True Image 2017 as compared to the previous versions, so I'd strongly recommend to give it a chance. Here the link to the products page: http://www.acronis.com/en-us/personal/whats-new/
Have a great day!
Ekaterina Surkova
Acronis Customer Central
Pros
I didn't find anything unique or better in Acronis True Image. It's has a cumbersome backup structure which is confusing and inefficient
Cons
The backup stopped working after saving 30 GB, and the sync was hogging my entire PC, I couldn't use my pc . I called the helpdesk but they asked to pay for support. I sent several emails also but received a useless response after days. Two weeks later, I was still struggling to get help. I asked for refund but they refused. Eventually I had to abandon the backup and deleted the software. My lost at Acronis gain - they made the profit so they don't care what happen thereafter.
Summary
Better to avoid and not waste money on the Acronis Image software. I wasted a lot of time trying to fix the bug in their product and the support was inexperienced and unhelpful. They can easily go into your folder to see your archives, and there is no sense of security. Better avoid before too late
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Reply by Acronis__Support on June 17, 2016
Hello DB-343,
thank you for taking time to share your feedback! My name is Ekaterina Surkova and I'm writing to you on behalf of Acronis Customer Central.
I'm very sorry to know that you are not satisfied with our software and support policy. Let me provide you with more information about it: We do actually investigate most of the issues only within first 30-days, however we have support options that are available all the time: our Knowledge base: kb.acronis.com and Forum, where you can start topic and receive help from other users and some of our experts: forum.acronis.com. Moreover, all Recovery related issues we investigate for all our Customers with current and previous versions even outside of 30-days period. One more thing: if you purchase PPI (pay per incident) to investigate the problem and it turns out to be known issue, we provide you with a full refund of this purchase.
Could you please provide the ticket number, so that we can look into the situation?
Thank you!
Pros
None that I can see. Huge step backwards from previous versions.
Cons
Was extremely slow to get going, then bombed out when trying to backup to USB hard drive. Before failing, indicated that backing up aout 40 GB would take 12 hours
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Reply by Acronis__Support on April 20, 2016
Hello hansplie!
Thank you for letting us know about your recent experience with Acronis software. My name is Ekaterina Surkova and I'm writing to you on behalf of Acronis Customer Central. I'm very sorry to know that you are not satisfied with our software. In general, perfomance is constantly being optimized, so updating to the latest build is always recommened for the best perfomance of backup and other opertaions. As a further step I would suggest checking if the issue occurs only while backing up to this particular USB drive. If yes, then the bottleneck is probably the read/write capabilities of the external drive. To localize the root cause of the issue I would recommend to take a look at the following article: https://kb.acronis.com/content/46770
Best regards,
Ekaterina Surkova
Acronis Customer Central
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