Icon of program: 123 Live Help

123 Live Help for Windows

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Editors’ Review

Download.com staff
123LiveHelp is a comprehensive live help solution designed to enhance sales and customer support. It offers robust features for real-time visitor engagement and agent assistance.

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123 Live Help 0/1

  • Pros

    • Integrated Skype-in call handling
    • Remote control accessible on any device
    • Supports video, voice, and text chat
    • Proactive visitor monitoring and invitations
    • Visitor activity and operator performance statistics

  • Cons

    • No mention of chat queues
    • Operator cooperation not detailed
    • Chat session transfer not explicitly stated
    • No mention of file sharing capabilities
    • URL pushing feature absence
Icon of program: 123 Live Help

123 Live Help for Windows

Download now

Used 123 Live Help for Windows?

Explore More

Full Specifications

GENERAL
Release
Latest update
Version
5.4
OPERATING SYSTEMS
Platform
Windows
Operating System
  • Windows 7
  • Windows Server
  • Windows Vista
  • Windows 98
  • Windows XP
  • Windows 10
  • Windows NT
  • Windows 2000
  • Windows ME
Additional Requirements
None
POPULARITY
Total Downloads
474
Downloads Last Week
12
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Program available in other languages

Last Updated

Developer’s Description

By TopCMM Software
Improve sales and support with ease.
123LiveHelp is the live help software. It improves sales and support by showing visitors that a live agent is just a click-away. Except for the must-have features of the common live help software, such as visitors wait in a queue, operators cooperate during work, transfer chat session, 123LiveHelp has more features of innovation, for example, when potential customers call skype-in number of your business, operator can pick up the phone in 123LiveHelp control panel directly, and operators can remotely control the live help software anywhere on any device including cell phone. It even has video chat. With video live chat, operators are available in video, voice and text chat with a simple click. Sales may show product details to customer or explain the features and prices face to face, and the prospective customers will then act quicker to buy. On the other hand, the customer support agents become more human, friendly and reliable in video live chat.Additionally, operators have the ability to monitor website visitors in 123LiveHelp and send proactive invitation, especially when the prospective customers are browsing the high conversion pages, and start video audio chat with them to offer instant help. Operators can also push URL and send file to customers during live chat. And a statistics panel to show visitor activity and operator performance.
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