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VoxOx

CNET Editors' review

What if Digsby and Skype merged into one seemingly all-powerful VoIP and messaging communications tool is the question that VoxOx seeks to answer. VoxOx's many features have not yet been seen in one package, and version 2 of the program introduces even more features. Whether their execution suits your needs may be another matter.

VoxOx 2 offers all that came before, and more. It's got multi-protocol chat, social networking support, and Web mail integration. It also offers a telephony service that includes call encryption, mobile-to-mobile calls initiated by either SMS or via a Web site. New in this version are a free personal assistant for recording, forwarding, routing, and screening calls, inbound and outbound fax management, Facebook and MySpace IM support, a reworked contact manager that attempts to merge your contacts from their disparate sources, and stronger back-end support. Users have been promised that new servers can handle the workload asked of them.

You can share files up to 100MB via an internally-generated download link that can then be shared via e-mail or instant message. This is different from the direct support of most IM clients, but that file size bump is hard to ignore. There's mobile access, too, for those who use a mobile browser, iPhone, or WAP. The call quality on the Callback feature, where you initiate a long-distance or international phone call from your computer or SMS, was clear and crisp.

The Personal Assistant is the big new feature in this version, and for users who need to manage multiple phone numbers, it's a killer. You can redirect calls based on which number you want to be reached at first, and by who's calling you. You can record calls as they occur, or listen to messages as they're being recorded. You can also transfer a live call from a landline to a mobile number and not lose the call.

The interface has received an overhaul, and in general it's better. One drawback is that while many options are available from the Settings menu, not all of them are. Some you need to go to different parts of the program, such as altering IM fonts. Using VoxOx's phone features requires points, and users are given 120 points/minutes to get started. With an overwhelming feature set, VoxOx continues an uphill climb against better-known competitors or those who focus on a single feature, but it's hard to ignore the appeal of what's offered.

Publisher's Description

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All User Reviews
  • All versions:

    2.9 stars

    out of 53 votes

    • 5 star: 13
    • 4 star: 9
    • 3 star: 7
    • 2 star: 9
    • 1 star: 15
  • Current version:

    2.2 stars

    out of 5 votes

    • 5 star: 1
    • 4 star: 0
    • 3 star: 0
    • 2 star: 2
    • 1 star: 2
  • My rating:

    0 stars

    Write review

Results 1-5 of 5

  • 2.0 stars

    "too slow, UI too complex"

    January 9, 2013  |   By kostafari

    Version: VoxOx 2.6.6

    Pros

    great promise

    Cons

    runs on flash, slow

    Summary

    removed

    Reply to this review

    Was this review helpful? (0) (0)

  • 2.0 stars

    "Not bad, but quite bulky and slow"

    November 21, 2012  |   By robe1rt1717

    Version: VoxOx 2.6.6

    Pros

    Lots of options and does do what it promises really well.

    Cons

    Unfortunately there are quite a few things wrong with this product. I think the big issue for me is that it is just too bulky and that is what makes it so slow.

    I am 66 years old so I don't mind if something takes a while to load or process, but this software is too slow for me.

    Reply to this review

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  • 5.0 stars

    "Does it all, especially fax"

    October 18, 2012  |   By kirbyjp

    Version: VoxOx 2.6.6

    Pros

    Was looking for a free service that did fax, and this is the one. Get to choose a real phone number as well. Features are abundant.

    Cons

    Currently no android app, but they say its on the roadmap, and the windows application is a bit clunky, but highly configurable.

    Summary

    I have spent many hours checking out phone service and this actually beats out google voice on the fax front alone. Sends sms of course.

    Reply to this review

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  • 1.0 stars

    "largely disappointed - ver 2.6"

    July 8, 2012  |   By RobinsonReubinPolardy

    Version: VoxOx 2.6.6

    Pros

    none whatsoever

    Cons

    for a company that has been at this for a few years they still have yet to get even the basics right - like their software, their website, logging on (they allow an underscore in user name but website log on text box only acccepts underscores if you paste them in from note pad - not your keyboard - how many regular users are going to figure that out?) and SMS verification.

    tried many combos to no avail: Vista, Server 2008, IE8. Firefox 12, Opera 11, nothing out of the ordinary.

    I so wanted to centralize my "front door" with this company. Currently Vonage simulrings and does my forwarding to Skype (which has a mobile app), Cell phone, etc... costly and no SMS) but I need this to really work well with simple voice.

    Not for serious users who expect a level of quality - like a functional website or phone calls that go through or do not drop.

    Summary

    Too many bugs, low quality, a good little toy for centralizing your twitter and emails Facebook etc... (but so many other apps do that already)

    One day someone will incorporate a good quality product that negates having to use Vonage and Skype and other apps and products.

    Reply to this review

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  • 1.0 stars

    "Scam .. billed credit card ... no service"

    May 27, 2012  |   By motogpbonehead

    Version: VoxOx 2.6.6

    Pros

    Took the money and will not work ... there are no Pros to this product.

    Cons

    Took credit card details, then came back with 'sorry, your carrier (swisscom) is not authorised. Impossible to find a contact phone or email address at Voxvox to get a refund.

    Any company that 'hides' its customer support for contact about financial issues must raise suspicion.

    Be aware ...

    Summary

    Took credit card details, then came back with 'sorry, your carrier (swisscom) is not authorised. Impossible to find a contact phone or email address at Voxvox to get a refund.

    Any company that 'hides' its customer support for contact about financial issues must raise suspicion.

    Be aware ...

    Reply to this review

    Was this review helpful? (0) (1)

Results 1-5 of 5

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