ShopFactory Professional

ShopFactory Professional


Average User Rating:
3.5
out of 28 votes
See all user reviews

Quick Specs

Version:
9.3.7
File Size:
52.19MB
Date Added:
June 25, 2013
Price:
Free to try (30-day trial); $499.00 to buy (Buy it now)
Operating Systems:
Windows 98/Me/NT/2000/XP/Vista/7/8
Total Downloads:
29,109
Downloads Last Week:
2
Additional Requirements:
Not available

Publisher's Description

Screenshots

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All User Reviews
  • All Versions:

    3.5

    out of 28 votes

    • 5 star: 12
    • 4 star: 7
    • 3 star: 0
    • 2 star: 1
    • 1 star: 8
  • Current Version:

    1.0

    out of 2 votes

    • 5 star: 0
    • 4 star: 0
    • 3 star: 0
    • 2 star: 0
    • 1 star: 2
  • My rating:

    0 stars

    Write review

    Results 1-2 of 2

  • 1 stars

    "Time to cut my losses and run"

    April 21, 2014   |   By dacdesign

    Version: ShopFactory Professional 9.3.7

    Pros

    I really can't bring myself to mention the pros because nothing makes up for the glitches, bugs and dreadful support that I have experienced over the years I have been using this software. This week I have again witnessed the dreadful lack of urgency on their part and it has cost me a full weekend's trade.

    Cons

    There are many cons but do I really need to say more than this......As of this moment, due to a login error at SF's end, I have no access to my shop files. There's been no response to a 'critical' support ticket I submitted two days ago. I haven't been able to upload vital data to my website, stock quantities, new products, out-of-stock flags, sales offers, all of which are crucial to my successful trading over a bank holiday weekend. SF is ruining my business and they don't give a damn. They are complacent and they get away with it because their HQ is strategically placed in Romania so users can't take legal action to recover their losses. They do have a sales office in the UK - funny that. SF are arrogant to the point that they will dismiss the details in a support ticket and reply with useless instructions as if you're stupid. On one occasion it took them over six months to admit that a problem was at their end. In the meantime I had no website. I did not get an apology or a refund.

    Summary

    All software packages have their issues and this is where user support is essential. Shopfactory support is diabolical and, at worst, non-existent. I will receive a response eventually, but I can virtually guarantee that it will be a computer generated message and then they will deny that they have a problem. If your website is your revenue stream, there's no point in investing in web software unless it supports your business at ALL times.

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  • 1 stars

    "Buggy, missing many standard features, terrible support"

    February 20, 2014   |   By kitvb1

    Version: ShopFactory Professional 9.3.7

    Pros

    Reasonably simple to set up a small site.

    Cons

    Any customizations to a template are much more complicated. Even simple features like forms are not catered for. The site templates are now very dated and the sites looks old fashioned.
    I have had, and still have, so many bugs. As for the support, they mainly send just pre-scripted template answers. Today, they missed an appointed time (which they set) to do a remote session on my PC.

    Summary

    I agree totally with Sebo and Edward. If I had a choice today, I would not buy it.

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  • Results 1-2 of 2

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