Download.com Shuttlecock
  • Navigation
  • open search
Close

PLATFORMS

POPULAR LINKS

CATEGORIES

HELP & SETTINGS

ManageEngine ServiceDesk Plus

Free
Download Editors' Rating:
Editors' Rating:
0
No Rating
Average User Rating:
out of 6 votes out of 0 votes

Quick Specs

  • Version:
    9.1
  • Total Downloads:
    7,009
  • Date Added:
    Oct. 27, 2015
  • Price:
    Free; paid upgrade available
  • File Size:
    92.73MB
  • Downloads Last Week:
    1
  • Platform:
    Windows
  • Product ranking:

Publisher's Description

+
 
read more +
User Reviews
+

Results 1–6 of 6

4 stars

"Complete product ... but expensive in some cases"

February 21, 2013  |  By shyd75

2013-02-21 01:01:04  |  By shyd75

 |  Version: ManageEngine ServiceDesk Plus 8.1

Pros

easy-to-install (user friendly), very easy fits to all your business needs, web based, regular update, manage all aspects , multi language support, multiple sites, manage contracts, powerfull customized reports, self service portal ... and their support is very responsive

Cons

can be quite expensive in some cases ( with ams ), some screens to improve

Summary

Powerful software covering all needs, with regular updates. one of the best help desk software I've tested.

Reply to this review

Was this review helpful? (0)   (0)  

1 stars

"Waste product"

August 17, 2012  |  By Rakesh_cool

2012-08-17 10:02:41  |  By Rakesh_cool

 |  Version: ManageEngine ServiceDesk Plus 8.1

Pros

It will defenitely waste your organisation's time and money, If you intent to do so buy this product

Cons

This product features are outdated and it is full of bugs. There are lots of good products with latest features than this one. DONT BUY

Reply to this review Read reply (1)

Was this review helpful? (0)   (0)  

5 stars

"ManageEngine ServiceDesk Plus"

June 12, 2011  |  By Bharathisky

2011-06-12 23:49:14  |  By Bharathisky

 |  Version: ManageEngine ServiceDesk Plus 7.5

Pros

The latest version is ServiceDesk Plus 8 which has some special features like service catalog, agent scanning, auto assign ticketing and help desk API integrations.

Cons

Of course, it has some limitations which need to be taken care of. Overall the product is good

Summary

Reliable, simple & Affordable product to use.

Reply to this review

Was this review helpful? (0)   (0)  

1 stars

"Major issues regarding inventory with XP SP2, skimpy AD integration."

June 05, 2007  |  By rajivmehra

2007-06-05 05:37:46  |  By rajivmehra

 |  Version: ManageEngine ServiceDesk Plus 5

Pros

UI looks impressive, low cost.

Cons

Inventory functionality is unable to work with XP SP2's firewall turned on. We actually bought this product and their support is terrible. It seems that they dont know what they are doing. ...keep repeating the same solutions....and all those solutions dont work.

It has a relatively slow UI, the active directory support is rudimentary and not well thought out. AD support seems to be just slapped on as an afterthought, especially user management....but I see this is typical of most Java based products. AD support for them is like a 'step-child' for most!

Needless to say our department is looking elsewhere.

Reply to this review

Was this review helpful? (0)   (0)  

1 stars

"Terrible"

June 04, 2007  |  By dneizer

2007-06-04 16:50:34  |  By dneizer

 |  Version: ManageEngine ServiceDesk Plus 5

Pros

The HelpDesk application might be worth your purchase.

Cons

The Inventory application is worthless. It doesn't run with Microsoft SP2 and firewall turned on. Their customer support couldn't fix the problem. This problem dates back to 2004 and they have no solution except to give you the run around. Even their ManageEngine ServiceDesk Plus 6 version inherited this SP2 Firewall problem. We've had 3 network experts try to solve this problem but they've given up trying to figure out why AdventNet does random ports and such.

Furthermore, you have very few options in setting up your scan. Only one scanning schedule. If you have a complex network then you'll have to scan all or nothing.

Try something else like Spiceworks which is free and available from this site.

Reply to this review

Was this review helpful? (0)   (0)  

5 stars

"pretty neat & cute helpdesk tool"

April 12, 2005  |  By hawkins

2005-04-12 02:59:46  |  By hawkins

 |  Version: ManageEngine ServiceDesk Plus 4.0

Pros

combines asset management with helpdesk. good features like software license tracking, SLA compliance tracking & network inventory management. all this at a very affordable price.

Reply to this review

Was this review helpful? (0)   (0)  

Results 1–6 of 6

Add Your Review

Login or create an account to post a review.

You are logged in as . Please submit your review for ManageEngine ServiceDesk Plus
Add Your Review

The posting of advertisements, profanity, or personal attacks is prohibited.
Click here to review our site terms of use.

Update Your Review

Since you've already submitted a review for this product, this submission will be added as an update to your original review.
Submit

The posting of advertisements, profanity, or personal attacks is prohibited.
Click here to review our site terms of use.

 
see all reviews +

Full Specifications

+
What's new in version 9.1
Version 9.1:
  • Auto-suggest knowledge base solutions
  • Custom Scripts & triggers
  • Fail over service
  • Field and form rules
  • Asset cost enhancements
  • Advanced analytics
  • SLA for change management
  • Login page customization
  • General
    Publisher Zoho
    Publisher web site http://www.zohocorp.com/
    Release Date October 08, 2015
    Date Added October 27, 2015
    Version 9.1
    Category
    Category Business Software
    Subcategory Help Desk Software
    Operating Systems
    Operating Systems Windows 98/Me/NT/2000/XP/2003/Server 2008/7
    Additional Requirements None
    Download Information
    File Size 92.73MB
    File Name ManageEngine_ServiceDesk_Plus.exe
    Popularity
    Total Downloads 7,009
    Downloads Last Week 1
    Pricing
    License Model Free
    Limitations Not available
    Price Free

    Previous Versions:

    Add to my list Report a problem
     
    read more +