ManageEngine ServiceDesk Plus 7.5

Quick specs
Price: Free to try (30-day trial); $495.00 to buy (Buy it now)
Operating system: Windows 2003, Windows Vista, Windows Me, Windows NT, Windows XP, Windows 2000, Windows 98
Date added: January 15, 2009
Total Downloads: 3,563
Downloads last week: 29
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Average user rating: 2.0 stars out of 3 votes
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Publisher's description

From ZOHO :

ManageEngine ServiceDesk Plus is a Web-based, easy to use Help Desk and Asset Management software whose features include contract management, purchasing, and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management , and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy. ServiceDesk Plus enables end-users to submit tickets via an online Web form or through e-mail. It automates several key workflow tasks such as case routing, acknowledging requester, technician notification, and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to common problems in an online knowledge base. ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations.

What's new in this version:

Multi-site support, Technician Scheduler,Custom Request Form, Flash Reports, Incident Management, Problem Management, Change Management, CMDB (Configuration Management Database).

Microsoft

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