ManageEngine ServiceDesk Plus is a free web based, easy to use help desk software with integrated Project Management and Asset Management software.It has an ITIL ready version with incident, problem, change, CMDB and service catalog included.
By integrating ticketing, ITIL, project management, automatic asset tracking, software license management, purchasing, contract management and knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to automate complete itsm processes, improve productivity of your IT Service team and keep your end-users happy. Other notable features are active directory user importing,single sign-on, user satisfaction surveys, customizable workflows, help desk automations and advanced analytics.
With voice-driven iPhone app and android app, access your help desk on the go anywhere anytime. ServiceDesk Plus offers flexible integration for application management, network monitoring, API, mobile & PDA and remote control.
Help desk module of ServiceDesk Plus is free forever for unlimited number of technicians / users / tickets. Incident, Problem, Change, Service Catalog, Project Management, Knowledge Base, CMDB and much more can be implemented with ServiceDesk Plus at the cost of just $995 per year.
What's new in this version:
Auto-suggest knowledge base solutions
Custom Scripts & triggers
Fail over service
Field and form rules
Asset cost enhancements
SLA for change management
Login page customization