By integrating ticketing, ITIL, project management, automatic asset tracking, software license management, purchasing, contract management and knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to automate complete itsm processes, improve productivity of your IT Service team and keep your end-users happy. Other notable features are active directory user importing,single sign-on, user satisfaction surveys, customizable workflows, help desk automations and advanced analytics.
With voice-driven iPhone app and android app, access your help desk on the go anywhere anytime. ServiceDesk Plus offers flexible integration for application management, network monitoring, API, mobile & PDA and remote control.
Help desk module of ServiceDesk Plus is free forever for unlimited number of technicians / users / tickets. Incident, Problem, Change, Service Catalog, Project Management, Knowledge Base, CMDB and much more can be implemented with ServiceDesk Plus at the cost of just $995 per year.
What's new in this version: