Publisher's Description
From NCH Software:
IVM is a telephone answering machine, voice mail, call attendant, and interactive voice response (IVR) program for Windows. It connects to the phone using a professional telephony board or directly to a VoIP service. This software is an effective voice mail, call attendant, info-line, audio text or autodial solution for small to medium businesses. Typical applications: Voicemail (from a single message to hundreds of voice mailboxes); Call attendant (using the menu call transfer features) to transfer and direct calls; Telephone information lines or AudioText type systems; In-coming caller ID logger or display; Automated telephone order taking; Automated telephone surveys (using the number entry features linked to a database); Credit card telephone account payment; Automated outbound call dial & message systems; Dial in computer control or information (dial in to test security alarm or to restart server). Main features include: Multiple telephone line support (1 - 64 lines simultaneously); Visual display for menu setup with drag and drop functionality; Caller ID logging and optional on-screen caller ID flash display; Call key select menus and ability for caller to enter numbers; Automatic message forward by e-mail or upload to Internet; Remote Access including toll-saver; full support for VoIP connections using the SIP protocol; Axon IP PBX auto detection when installed on the same server; Save in-coming messages as WAV files; automatic hours feature; Unlimited (selectable) out-going messages and menus; Call simulator to test systems offline; Automated outbound calls and messages; Unlimited voice mail boxes; Extended message play on key press including support for WAV, MP3 and a number of other formats; Text-to-Speech voice synthesis as an alternative to recording or importing WAV or MP3 files; Ability to open files or run other software to process data or report information; Free professionally voiced greetings.
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All versions:
3.1 starsout of 16 votes
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Current version:
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"nice the program"
Version: IVM Telephone Answering Attendant 5.04
Pros
the program is very good bat no free and mine try 14 day no that
Cons
the program is easy bat slew in download
Summary
the program is very good bat no free and mine try 14 day no that & the program is easy bat slew in download bat nice program
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"LOUSY - REQUIRES OBSOLETE HARDWARE, DOES NOT WORK!!"
Version: IVM Telephone Answering Attendant 5.04
Pros
NOTHING. PERIOD. THE BEST PART WAS UNINSTALLING IT - BUT I'M ANGRY I EVEN BOTHERED WITH THE INSTALL, BECAUSE UNINSTALLING WAS MORE TROUBLE THAN IT WAS WORTH.
Cons
REQUIRES OBSOLETE HARDWARE/PERIPHERALS. I WAS INITIALLY ANGRY THAT MY HARDWARE DIDN'T SUPPORT THE PROGRAM, SO I CALLED THE MODEM MFR. TURNS OUT THAT IT'S NOT MY MODEM - IT'S THE SOFTWARE! THEY REQUIRE VOICE/TAPI COMPLIANCE = A DINOSAUR!
Summary
BASICALLY, THE PROGRAM REQUIRES VOICE/TAPI COMPLIANCE - GOOD LUCK FINDING A MODEM MADE IN THIS CENTURY WHICH HAS THIS. IT'S A DINOSAUR! OTHERS HAVE COMPLAINED TO THE COMPANY - PUBLISHED COMMENTS NOTE THAT MANY PEOPLE, HOPING TO USE THE SOFTWARE, EVEN SOUGHT TO BUY A MODEM WHICH WORKED WITH IT, AND THEY ALL SAY IT'S EXCEEDINGLY HARD OR IMPOSSIBLE! NEWER MODEMS ARE DATA/FAX/TAM (NOT DATA/FAX/VOICE-TAPI), SO THE SOFTWARE SIMPLY DOESN'T DETECT THE MODEM AND WILL NOT WORK. BUT THE KICKER IS,....THE SOFTWARE BLAMES IT ON YOUR DEFECTIVE HARDWARE.
HERE'S WHAT HAPPENED TO ME:
1 - INSTALLED SOFTWARE, SOFTWAWRE DOES NOT DETECT MODEM, SAYING THAT IS NOT VOICE CAPABLE AND THUS CANNOT WORK WITH AN ANSWERING MACHINE / ANSWERING MACHINE SOFTAWRE.
2 - I WAS DIRECTED TO THEIR TROUBLESHOOTING. TROUBLESHOOTING FIRST TELLS ME THAT MY DRIVERS ARE LIKELY NOT INSTALLED PROPERLY, SO I MUST UNINSTALL THE MODEM AND THE DRIVERS AND REINSTALL. AFTER DOING THIS AND FINDING THAT IT STILL DOESN'T WORK...
3 - I AM DIRECTED TO COMPLAIN TO THE COMPANY THAT MANUFACTURED MY MODEM, BECAUSE APPARENTLY, IF MY MODEM CANNOT WORK WITH THEIR SOFTWARE, THEN IT MEANS THAT I DON'T HAVE A VOICE MODM/ A MODDEM THAT WILL EVEN WORK WITH AN ANSWERING MACHIEN / TELEPHONY PROGRAM.
4 - I CALLED THE MODEM MFR AND COMPLAINED. (THEY WERE LAUGHING AT ME, I'M SURE, AND QUITE RIGHTLY SO). I DEMANDED TO KNOW WHY THEY SOLD ME A NON-VOICE CAPABLE MODEM, WHEN IT WAS CLEARLY INTENDED TO BE A VOICE MODEM, OR AT LEAST A MODEM THAT COULD WORK WITH AN ANSWERING MACHINE. (AFTER ALL, THE MODEM CAME BUNDLED WITH A RATHER POOR PROGRAM, BUT STILL, A PROGRAM WHICH WAS AN 'ANSWERING MACHIEN' TYPE PROGRAM (BVRP CLASSIC PHONE TOOLS). ) TURNS OUT THAT:
- MY MODEM, LIE MOST NEWER MODEMS WHICH ARE INTENDED TO WORK WITH TELEPHONY PROGRAMS AS DATA/FAX/VVOICE MODEMS, IS ACTUALLY A DATA/VOICE/TAM MODEM. IT IS NOT TAPI COMPLIANT. - THAT IS NOW AN OBSOLETE TECHNOLOGY.
HOWEVER, THE TAPI COMPLIANCE IS WHAT IS REQUIRED TO MAKE THIS PROGRAM RUN - SO - I YOU ARE HAVING TROUBLE USING IT, I WOULD ADVISE YOU NOT TO DO WHAT I DID, AND COMPLAIN TO THE MODEM MANUFACTURER (AS THE SOFTWARE TROUBLESHOOTING TELLS YOU TO DO)....YOU'LL JUST LOOK LIKE AS MUCH OR MORE OF AN IDIOT AS I DID!!
HOPE THIS HELPS....
I'M GOING TO GO AND FINISH FEELING STUPIID. -
"Impossible to contact company"
Version: IVM Telephone Answering Attendant 5.03
Pros
Though I'm a newbie, the trial version did pretty much what I wanted it to do (at least with the call simulator). I was able to set up a system but simulated incoming recorded calls got cut off after 33 seconds regardless of anything I did.
Cons
There is really no way to contact the company with questions.
Summary
I'm really glad I did not decide to purchase the product since the company (NCH Software in Australia) seems to have gone way out of it's way to make itself inaccessible. The latest version (5.03) seems incapable of recording an incomiong call longer than 33 seconds. I am glad that I was able to use their call simulator during the two week trial period to discover this fact. It seems a real shame since the software is quite reasonably priced and seems to have great potential. I set up a telephone information system in which a caller could access a number of different prerecorded audiotexts. This part of the system worked well using the software supplied call simulator. The caller also had the option of leaving a message in one of several mailboxes. There seemed to be no limit on the length of the prerecorded audiotext one could use but the incoming calls were dropped after 33 seconds. This seems to be a company that really views communications as a one way street
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"IVM Telephone Answering Attendant 5.02"
Version: IVM Telephone Answering Attendant 5.02
Pros
it is good service
Cons
It is costly service
Summary
IVM is a telephone answering machine, voice mail, call attendant, and interactive voice response (IVR) program for Windows.
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"Quality Software"
Version: IVM Telephone Answering Attendant 4.11
Pros
I just downloaded this to fool around with. I'm very impressed with the functionality and the ability to develop Interactive Voice Response (IVR) systems on top of it. Even through pointing and clicking, you can develop a simple IVR system.
Cons
There is room for improvement on the interface.
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"How did we live without this!"
Version: IVM Telephone Answering Attendant 4.11
Pros
This was so easy to set up and even easier to use. We use this to blast out weekly messages to our business partners. We also use the message recordings to build audio testimonials on our website. This software has been a huge time saver! We found it worked fantastic with a land line but not so good with VOIP. We tried 3 other programs and are quite happy with IVM Answering Attendant.
Cons
We went through 3 modems before we found one that worked just right. The VOIP feature was convenient but the quality is just too inconsistent. You do not get any product updates unless you pay for them.
imagine-believe-achieve.com
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"didnt really work for me but didnt have time to fiddle with it"
Version: IVM Telephone Answering Attendant 4.08
Pros
it gave you a choice of recording a personal greeting . was small and didnt take over the pc
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"A pretty good program."
Version: IVM Telephone Answering Attendant 4.07
Pros
I like that you can choose to use it only as a basic answering machine with no "bells and whistles" so to speak.
Cons
The software creator could have been more thoughtful with more detailed instructions so that even someone with hardly any computer savvy could figure out every nuance of its use.
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"Great Program"
Version: IVM Telephone Answering Attendant 4.03
Pros
Web acces to your messages works really well and is very hand, I found it to be very stable when running Windows XP. Very handy for the office. Lots of good features!
Cons
This program does not run very well in Vista, problem could have been the program it self or Vista.
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"Good software - LOUSY company"
Version: IVM Telephone Answering Attendant 4.03
Pros
Having tried half a dozen programs like this one I can say that IVM is one of the better ones. Its Help files leave a bit to be desired but the overall functionality of the app is better than most. Unfortunately, the company that offers it - NCH Swift Sound - is another matter entirely.
Cons
An Australia based comapny, NCH - which does not appear to subscribe to Verisign - offers a discounted price of $19.90 USD when you d/l the app and states that the price is good until a certain date (in my case I d/l'ed the software on 9/11 and the price was good until 9/15). However when I tried to purchase the program the next day it had jumped to $28 USD (still good until 9/15 when it would increase to $36 USD). I contacted the comany by email and their response read: The prices displayed on our website are dependent on cookies, the age of the cookies determines the discount displayed, we only charge what is displayed on the page at the time of purchase." Nice, eh? Additionally, though they quote a price in US Dollars they actually CHARGE Australian dollars - which at the current exchange rate means a price increase of about 20% (gotta read the fine, fine print). Given these sales practices --- do they really think I'm going to trust them with my credit card number?
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