Icon of program: TSC2 Help Desk

TSC2 Help Desk for Windows

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Editors’ Review

Download.com staff
This multi-user Windows application offers integrated tools for technical support departments, including work order management, inventory tracking, scheduling, reporting, and network auditing.

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  • Pros

    • Tracks work requests and support issues effectively.
    • Allows attaching screenshots and files to work orders.
    • Automated email status notifications for work orders.
    • Maintains detailed hardware inventory information.
    • Includes a web interface for broader access.

  • Cons

    • Specific network auditing features are not detailed.
    • Reporting customization options are not mentioned.
    • Integration capabilities with other systems are unclear.
Icon of program: TSC2 Help Desk

TSC2 Help Desk for Windows

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Used TSC2 Help Desk for Windows?

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Full Specifications

GENERAL
Release
Latest update
Version
4.5
OPERATING SYSTEMS
Platform
Windows
Operating System
  • Windows ME
  • Windows NT
  • Windows 98
  • Windows XP
  • Windows 10
  • Windows 2000
Additional Requirements
Microsoft SQL Server Desktop Engine 2000
POPULARITY
Total Downloads
4,822
Downloads Last Week
0
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Last Updated

User Reviews

3/5

2 User Votes

Developer’s Description

By Servantix
Manage a technical support department, carry out scheduling, reporting, and network auditing.

A Multi-user Windows Help Desk application that provides a suite of integrated tools for managing a technical support department. Includes work order management, equipment inventory, scheduling, reporting, network auditing, and a Web interface. The work order management system tracks all work requests and support issues, from computer errors and user-requested enhancements, to hardware and network upgrades. Each work order has separate problem and resolution fields. It's easy to attach screenshots, files, or documents to any work order, and assign it to a specific technician. Due dates are assigned, and status notifications are emailed automatically. The equipment information system makes it easy to maintain an inventory for tax, maintenance, security, and insurance purposes. You can record the make, model, purchase date, purchase order number, price, vendor, and warranty information for all of your hardware.

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