TSC2 Help Desk

By Servantix Free to try
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Developer's Description

A Multi-user Windows Help Desk application that provides a suite of integrated tools for managing a technical support department. Includes work order management, equipment inventory, scheduling, reporting, network auditing, and a Web interface. The work order management system tracks all work requests and support issues, from computer errors and user-requested enhancements, to hardware and network upgrades. Each work order has separate problem and resolution fields. It's easy to attach screenshots, files, or documents to any work order, and assign it to a specific technician. Due dates are assigned, and status notifications are emailed automatically. The equipment information system makes it easy to maintain an inventory for tax, maintenance, security, and insurance purposes. You can record the make, model, purchase date, purchase order number, price, vendor, and warranty information for all of your hardware.

Full Specifications

What's new in version 4.5

General

Release August 24, 2010
Date Added August 23, 2010
Version 4.5

Operating Systems

Operating Systems Windows 2000, Windows 98, Windows Me, Windows, Windows XP, Windows NT
Additional Requirements Microsoft SQL Server Desktop Engine 2000

Popularity

Total Downloads 4,821
Downloads Last Week 0
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User Reviews

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