Icon of program: TouchMyPC

TouchMyPC for Windows

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Used TouchMyPC for Windows?

Editors’ Review

Download.com staff
TouchMyPC offers robust live remote support, allowing you to access and control customer computers. It facilitates efficient troubleshooting and collaboration.
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TouchMyPC 0/1

  • Pros

    • Real-time remote desktop viewing and control
    • Supports multiple simultaneous support sessions
    • Easy file transfer via copy-paste or drag-and-drop
    • Automatic reconnection and session recovery
    • Annotation tools for visual communication

  • Cons

    • Limited number of sessions in demo version
    • No mention of cross-platform support
    • Dated browser version requirements
    • No information on security protocols
Icon of program: TouchMyPC

TouchMyPC for Windows

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Used TouchMyPC for Windows?

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Full Specifications

GENERAL
Release
Latest update
Version
6.0
OPERATING SYSTEMS
Platform
Windows
Operating System
  • Windows 7
  • Windows Server
  • Windows Vista
  • Windows XP
  • Windows 10
  • Windows NT
  • Windows 2000
  • Windows 2003
  • Windows ME
Additional Requirements
None
POPULARITY
Total Downloads
145
Downloads Last Week
0
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Developer’s Description

By TouchMyPC
Provide live remote support abilities of accessing and controlling remote customers' computers.
90 Day Free Demo. (Limited Event: Get 1-year free account when you sign up before 12/31/2010.) TouchMyPC provides you with live remote support abilities of accessing and controlling remote customers' computers. TouchMyPC has following features. Remote Desktop Sharing: Remotely view and control customers' desktops in real time. Share your desktop or invite others to share remote desktops. With authorization from the customer, take control of the mouse and keyboard on the remote computer to quickly resolve configuration issues or demonstrate solutions. Multi-Session: Create up to 10(3 for demo) remote support sessions to simultaneously support multiple clients at a time. Easy File Transfer: Easily transfer files and folders between the remote computer and yours. Simply type Ctrl+C and Ctrl+V to transfer files in either direction. Use the drag and drop feature to transfer files and folders from your computer to the remote computer. Auto-Reconnect/ Auto-Reconnect in Safe Mode: Automatically reconnect and resume the support session after rebooting either into normal or safe mode. Text Chat: Chat with your client in real time. Where speech variations or accents may be a problem, Text Chat ensures successful communication. Annotation Tools: Visually communicate with your clients using a virtual "laser pointer" and drawing tools. Clients can also draw, circle, and mark areas where they need help. Multi-Monitor Support: View remote desktops when your client is using multiple monitors. Session Recovery: Continue a connected remote support session even if there is a short network interruption. Your TouchMyPC session will automatically resume after the Internet connection is restored. Invite additional agents or transfer session: Invite other agents to collaborate on issues to optimize service performance. Transfer the session to another agent to accomplish a one-call resolution. Management Center: A manager can perform administrative actions in the management center. A manager can modify agent information, add agents or delete agents. Supported OS: Windows 2000 or later. Internet Browser: Internet Explorer 6 or later, FireFox 3.6.3 or later, Chrome 4.1 or later, Safari 4.0.5 or later, Opera 10.51 or later. After the trial period, your monthly subscription fee will be 50.00 USD. Subscriptions can be cancelled at any time.
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