System Center Service Manager Authoring Tool SP1 for Windows

The System Center Service Manager Authoring Tool is a tool for customization and extension of the builtin functionality in System Center Service Manager. This release supports modifying existing Process Management Packs and creating new Management Packs that define extensions to the Service Manager database for tracking additional information, customizations of forms or new forms, and new workflows. This release is available in 10 languages.

This release is compatible with Service Manager 2010 RTM or International with Cumulative Update 3 - KB2390520. It contains the final set of features for this version, including

Form customization, supporting an extended library of controls

Creating new simple forms to support custom classes

Class editor for creating and extending classes and relationships in the CMDB

Creation of workflows with detailed trigger criteria and extensible library of actions

Management Pack support including sealing Class Browser and Form Browser to easily locate classes and forms regardless of Management Pack