SmarterTicket for Windows

User Reviews

• I regret buying it

  pmpossibleJune 2, 2007

  Pros

  I only liked their website and the way they described the product description. I thought it was going to be a good purchase.

  Cons

  This software is a desaster and it caused me and my employees a lot of troubles. It took us more than 3 weeks to set up the product to work properly with NO help at all from their custommer support reps. Once it was working, the emails took more than two hours to arrive. The search feature does not work properly so we had to go through old responses manually. The system is very slow, sometimes it would take 1 min to open or send a ticket. The session would time out when an agent was responding to an email and you have to re login and re write your response. We stopped using after one month and I wouldn't recommend it to anyone.

  Summary

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• Not even close to being ready.

  tfitz99August 2, 2005

  Pros

  I like the interaction with Exchange and the ability to create groups and departments.

  Cons

  Reporting is horrible. You cannot run a simple report by department that provides you with average time to respond and average time to close. This may be a good product in the future, but not now.

  Summary

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