SmarterTicket for Windows

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Developer’s Description

By SmarterTools

Take control of your support department with advanced ticket tracking.

SmarterTicket 2.x will streamline the performance of your sales and support agents through built in features like viewable ticket history, improved international support, intelligent routing, and advanced reporting. Also included is a fully featured Knowledge Base allowing your customers to find answers to common issues quickly and easily, in turn freeing your agents for more critical issues.

SmarterTicket for Windows

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Full Specifications

GENERAL

Release: March 15, 2007

Latest update: July 15, 2015

Version: 2.x

OPERATING SYSTEMS

Platform: Windows

Operating System

Windows 10
Windows XP
Windows 2000

Additional Requirements: Windows 2000/XP/2003 Server, IIS 5, ASP.NET 1.1

POPULARITY

Total Downloads: 1,519

Downloads Last Week: 0

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Last Updated

User Reviews

1/5

2 User Votes

I regret buying it
pmpossibleJune 2, 2007
Pros
I only liked their website and the way they described the product description. I thought it was going to be a good purchase.
Cons
This software is a desaster and it caused me and my employees a lot of troubles. It took us more than 3 weeks to set up the product to work properly with NO help at all from their custommer support reps. Once it was working, the emails took more than two hours to arrive. The search feature does not work properly so we had to go through old responses manually. The system is very slow, sometimes it would take 1 min to open or send a ticket. The session would time out when an agent was responding to an email and you have to re login and re write your response. We stopped using after one month and I wouldn't recommend it to anyone.
Summary
Not even close to being ready.
tfitz99August 2, 2005
Pros
I like the interaction with Exchange and the ability to create groups and departments.
Cons
Reporting is horrible. You cannot run a simple report by department that provides you with average time to respond and average time to close. This may be a good product in the future, but not now.
Summary