Safe Eyes for Windows

User Reviews

• Full of flaws, does not work properly

  muktamaoMay 1, 2014

  Pros

  Tech support is helpful, though ideally I should not need hours of my time with tech support to make it work. Tired of working for free for these companies.

  Cons

  First, in places where there was a weak signal, the software would not connect to the internet and would not allow me to access it. Hours and ours with tech support eventually solved it. Then, for months it simply stops working and I can access sites that I had blocked. Hours and more hours of tech support and no soltion in site. Asking for my money back. By something else.

  Summary

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• Failure from square 1

  jdeblock250February 17, 2014

  Pros

  None whatsoever.

  Cons

  Rendered the PC useless with sluggishness and browser crashes, and even tanked my McAfee security suite! Tech support acted as if they had never heard this complaint, I spent all day removing and reinstalling software, scrubbing the PC (it needed it anyway, but...), and firefox crashed within a minute.

  Summary

  We will get a refund, hopefully. Don't waste your time or money even trying.

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• Very Disappointed

  morahrsFebruary 1, 2014

  Pros

  Blocked sites.

  Cons

  After my subscription expired, I could not connect to any site on the internet, including sites that were previously accesible. I attempted to uninstall the program, but could not do that without calling customer service to receive an uninstall code. However, the uninstall code did not work. I was told that I have to wait a few hours because there were too many attempts. I removed the program with a different uninstaller, but the internet was still blocked, and now I couldn't even access the program to uninstall it using the code. when I called customer service, they told me: Just go to control panel and remove the program. I told them the program was not there, but the representative repeated himself over and over with the same useless advise. I will have to format my entire hard drive to get this program out.

  Summary

  Incompetent customer service

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• Not so great anymore.

  patriarchzJanuary 18, 2014

  Pros

  Customizable. White lists. Blocks programs as well as websites.

  Cons

  SLOW... sometimes so slow the computer is un-useable. Customer service used to be great, then they were bought out by some software giant and (as you'd expect), it's terrible now.

  Summary

  I used to recommend this product, but it just isn't worthwhile at this moment. Maybe they will get their act together and make restore it to the great product it was, but until then, stay away.

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• Best overall protection for Windows PC that I've found

  dlmillaSeptember 1, 2013

  Pros

  1. Excellent tech support!! Rarely have i needed to wait more than 5 minutes in order to talk with someone. Friendly and quite knowledgeable. 2. Numerous features, and very customizable. Impressive! 3. Does what it is suppose to do!

  Cons

  1. Expensive, if you only need minimal protection there are cheaper options. 2. Currently it only works on PC and Macbook. They don't have any "mobile" applications. They use to have an iPhone version, but not anymore. 3. Purchased by McAfee a 18-24 months ago. Since then there has been minimal product development. Only 1 release since they purchased it. Not sure how well SE keeps up with the changing environment.

  Summary

  I use the "whitelist" feature which allows me to create an "allowed list." The only websites I can go to are those on this list. It works pretty good! It is a very robust program that allows allows for a significant amount of control over how SE works for a particular user. There are cheaper options, but if you need significant protection this is a good option.

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• It used to be such a good product, but not anymore...

  kayageeMay 21, 2013

  Pros

  Tech support staff is polite

  Cons

  Tech support is incompetent, follow-up and issue resolution is horrendous. I've had issues open for months with no follow-up, their record-keeping is horrible. One proposed solution was to delete my entire account and have me rebuild all of my (3) kids' settings manually (NO THANKS). HUGE performance drag on the system. YouTube blocking options don't work. Etc Etc Etc - very disappointing downslide in the past few years.

  Summary

  I am looking for suggestions for a replacement product!

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• :( do not waste your MONEY !!!!!

  simon2112May 19, 2013

  Pros

  i agree....they used to be good, not any more :(

  Cons

  i agree....they used to be good, not any more :(

  Summary

  i agree....they used to be good, not any more :(

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• BEWARE!!!Crashes browsers.Very poor customer service.

  dumpsterfoodJanuary 20, 2013

  Pros

  Filter ok when working

  Cons

  Slows system down massively when it is working. Crashes browsers every minute. Customer service fixes do not work and make things worse most of the time. Do not waste your money on this product.

  Summary

  First installation seemed to function fine with exception of slowing the system a bit. First update slowed the system massively. Like a huge anchor was dropped and was dragging the system down. Next update started to crash browsers. Firefox, IE, and Chrome were crashing regularly. Chrome was usually crashing on a minute by minute basis. I have this installed on three machines with different OS versions on each and it has the same symptoms on all the systems. Systems work just fine when the Safe Eyes is disabled. Customer service was nice but ineffective. They sent me a link to install an older version promising to fix the issue. Once installed I loaded Chrome and it crashed immediately and then it took about 20 reloads to get it to open. Look at the reviews of this software before McAfee got control of it and it looks like it was good and functional. Being past my 30 days for a refund, I bet I am out of luck. Maybe I can keep someone else from wasting their money. Do not buy this unless you want problems. Wish I could give this negative stars, it would be more appropriate.

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• Many Problems - Terrible Customer Service

  randallbarnesDecember 28, 2012

  Pros

  It blocks sites (when it's working).

  Cons

  * Didn't install properly * Couldn't uninstall/reinstall it from my own computer * It blocked its own site and other non-offensive sites * Got mixed messages from customer service reps * Despite paying for it, it later showed up as a trial version * Overseas customer support was polite but never resolved my problem * Had to make numerous calls and write many emails regarding my issue * Customer service kept no record of previous calls/emails * Was told a rep would call me back and it never happened

  Summary

  I was VERY dissatisfied with my experience overall. The sad thing is that I had used this product several years ago and everything went smoothly. I guess the fact that McAfee owns Safe Eyes now has had a VERY damaging effect on them. I would highly advise you to go with another company.

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• Don't waste your money on a terrible software

  TommyLarsonDecember 18, 2012

  Pros

  no pros because it does not do the job

  Cons

  'Safe Eyes' is a terrible software. 'Net Nanny' is the best parental control software in the market....nuff said

  Summary

  People who say 'Safe Eyes' is a good parental control software had never used 'Net Nanny'. If you don't believe me then I suggest testing all the top parental control softwares.

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