Icon of program: ReadyDesk

ReadyDesk for Windows

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Editors’ Review

Download.com staff
ReadyDesk provides a robust, web-based help desk platform. It offers multiple customer support channels including ticketing, knowledge base, and live chat.

  • Pros

    • Web-based help desk with live chat and remote desktop.
    • Customer portal for ticket submission.
    • Knowledge base for self-service support.
    • Email-to-ticket creation.
    • Active Directory/LDAP integration.

  • Cons

    • No mention of mobile application.
    • Specific feature details are minimal.
    • No pricing information provided.
Icon of program: ReadyDesk

ReadyDesk for Windows

Download now

Used ReadyDesk for Windows?

Explore More

Full Specifications

GENERAL
Release
Latest update
Version
9.4
OPERATING SYSTEMS
Platform
Windows
Operating System
  • Windows 10
  • Windows Vista
  • Windows 7
  • Windows XP
  • Windows 8
Additional Requirements
IIS, .Net framework 4.0 or above
POPULARITY
Total Downloads
341
Downloads Last Week
0
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Program available in other languages

Last Updated

User Reviews

1/5

1 User Votes

Developer’s Description

By ReadyDesk
Set up Web based help desk for your customer with live chat and remote desktop.
ReadyDesk is a completely web based help desk software solution that has powerful features to meet the demands of businesses of any size.With ReadyDesk you can offer your customers several options to help them get their issues resolved quickly. They can open tickets from the customer portal, browse the support articles in the knowledge base for self service, create tickets automatically by sending you an email and even chat with you live online.Features include ticket tracking, customer portals, knowledge base, live chat, remote desktop asset management, network device discovery and inventory, billing, time tracking, scheduling, Active Directory/LDAP integration, billing, call management, code signing, localization, customization, attachments, incoming email-to-ticket, multi-language, news articles, reporting and charting, service level agreements (SLA), social media single sign-in, support contracts, surveys visitor tracking.
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