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Queuing Model Excel for Windows

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Editors’ Review

Download.com staff
Bizpep's Queuing Model calculates the optimal number of service staff to minimize operational and customer waiting costs. It considers arrival rates, service rates, and various cost factors to provide comprehensive staffing insights for businesses.

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Queuing Model Excel 0/1

  • Pros

    • Calculates optimum staff to minimize operational costs.
    • Integrates customer arrival/service rates and cost factors.
    • Allows manual input for testing alternative staffing scenarios.
    • Provides queue waiting times and staff utilization data.
    • Visualizes total cost versus service points with a chart.

  • Cons

    • Lacks explicit support for advanced forecasting of rates.
    • No mention of data import or export functionality.
    • Does not detail integration with other business systems.
    • Absence of explicit multi-location or departmental analysis.
    • Focuses solely on cost; other quality metrics are not primary outputs.
Icon of program: Queuing Model Excel

Queuing Model Excel for Windows

Download now

Used Queuing Model Excel for Windows?

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Full Specifications

GENERAL
Release
Latest update
Version
30
OPERATING SYSTEMS
Platform
Windows
Operating System
  • Windows NT
  • Windows 2000
  • Windows 2003
  • Windows 7
  • Windows 95
  • Windows Server
  • Windows ME
  • Windows Vista
  • Windows 10
  • Windows XP
  • Windows 98
Additional Requirements
Microsoft Excel
POPULARITY
Total Downloads
2,340
Downloads Last Week
12
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Developer’s Description

By Bizpep
Calculate the number of service staff to minimize service and waiting costs.
The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customer service points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a queue for service including, counter staff, service staff, call response staff or maintenance staff. They can be applied in any business providing a customer service function. The model will calculate the optimum number of service points and allow you to test alternatives by manually inputting service point numbers. Additional results include the average number of customers waiting in the queue, their average waiting time, and service point (staff) utilization. The Total Cost Chart plots total cost verses number of service points to display the impact of changes in service point numbers.
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