Used ProProfs Knowledge Base for Webware? Share your experience and help other users.
Developer’s Description
By ProProfs
Used ProProfs Knowledge Base for Webware? Share your experience and help other users.
Full Specifications
- GENERAL
- Release
- Latest update
- Version
- 6.3
- OPERATING SYSTEMS
- Platform
- Webware
- Additional Requirements
- None
- POPULARITY
- Total Downloads
- 15
- Downloads Last Week
- 0
Report Software
Program available in other languages
Last Updated
User Reviews
4.6/5
5 User Votes
ProProfs: Support to Customers and Partners
jasongrills00- Pros
- ProProfs knowledgebase is capable to provide all around the clock support to customers and partners.
- Cons
- The software that allows enterprises to conveniently offer answers to questions that the customers often ask or even resolve queries.
- Summary
- With ProProfs knowledge base tool, offering the clients with a FAQ section or a help centre ensures that a company is able to achieve the self-service goals on time. Thanks ProProfs team for helping businesses to improve their efficiency.
Great solution for creating user guides
davidmiller4312- Pros
- Context sensitive help options
- Cons
- Not as such.
- Summary
- I wanted to create user guides for my product. As it is a management software, the guides had some technical jargon, which is why I needed to add tool tips and light boxes. ProProfs Knowledgebase was everything I needed. I was able to provide better user guides to my users. Thanks to ProProfs..com
Perfect tool for resolving customer support issues
stephenjorge- Pros
- Easy to use interface, no coding required, easy and simple intuitive tool.
- Cons
- Nothing really, I haven't come across any issues as such.
- Summary
- I started using ProProfs Knowledgebase after we received a lot of complaints from our clients regarding the delays in customer support. We created a help site using the knowledge base for our clients and an internal knowledge base to keep information central, it has been a great decision for our organization. We reduced our complaints and have a better communication amongst ourselves.
Best tool for reducing customer support cost
steve billiams- Pros
- I wanted to reduce my customer support cost by creating a help site for my users and ProProfs Knowledgebase came to the rescue. I was able to create FAQ site without any support from IT, it saved a lot of money and also reduced my customer support tickets which eventually reduced my expenses!
- Cons
- It served me all the purposes, so for me, there was nothing that I disliked about this product.
- Summary
- All in all, I can say that if you are looking for a solution create help sites or FAQs for your business and want to do it at reasonable cost without any IT support then, you should totally give ProProfs Knowledgebase a try!
Solid platform for creating user manuals
angel_richard- Pros
- Customizable editing and design tools Good features like Single Sign On, Integrations, Private Users etc
- Cons
- It's not necessarily a con but would have loved it if they had an app. But their mobile responsive version works great for our users.
- Summary
- We wanted a private knowledge base so that only our end user would see it and we needed single sign-on for all our users. We wanted to prevent the general public from accessing the manual but wanted the knowledge base stem to allow our authorized users to accessing the manuals without entering their credentials. ProProfs single-sign on feature really worked for us to simplify the process.