ProProfs Knowledge Base for Webware

By ProProfs
Trial version
User Rating

Used ProProfs Knowledge Base for Webware?

Developer’s Description

Create a knowledge base with a FAQ section for your customers.

ProProfs Knowledge Base is the easiest way to create an information management system to serve your customers better with a F.A.Q section and help retain employee knowledge. It can help create a public, private or a branded knowledge base to which your logo can be uploaded. It is easy to manage documents by creating multiple folders and by importing or exporting multiple documents anytime, anywhere. ProProfs Knowledge Base helps you in reducing customer tickets with a highly searchable and an organized information system. You can use the analytics and reports to improve knowledge transfer effectively. You can also secure your knowledge base with passwords settings and privacy control. Adding documents to your knowledge base is easy that you can upload your existing documents or videos with a single click. It is easy to create a free knowledge base with ProProfs.

ProProfs Knowledge Base for Webware

By ProProfs
Trial version
User Rating

Used ProProfs Knowledge Base for Webware?

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Full Specifications

GENERAL

Release: November 1, 2013

Latest update: November 1, 2013

Version: 6.3

OPERATING SYSTEMS

Platform: Webware

Additional Requirements: None

POPULARITY

Total Downloads: 15

Downloads Last Week: 0

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Last Updated

Tinkercad
Trial version

User Reviews

4.6/5

5 User Votes

ProProfs: Support to Customers and Partners
jasongrills00January 25, 2017
Pros
ProProfs knowledgebase is capable to provide all around the clock support to customers and partners.
Cons
The software that allows enterprises to conveniently offer answers to questions that the customers often ask or even resolve queries.
Summary
With ProProfs knowledge base tool, offering the clients with a FAQ section or a help centre ensures that a company is able to achieve the self-service goals on time. Thanks ProProfs team for helping businesses to improve their efficiency.
Great solution for creating user guides
davidmiller4312January 8, 2017
Pros
Context sensitive help options
Cons
Not as such.
Summary
I wanted to create user guides for my product. As it is a management software, the guides had some technical jargon, which is why I needed to add tool tips and light boxes. ProProfs Knowledgebase was everything I needed. I was able to provide better user guides to my users. Thanks to ProProfs..com
Perfect tool for resolving customer support issues
stephenjorgeMay 31, 2016
Pros
Easy to use interface, no coding required, easy and simple intuitive tool.
Cons
Nothing really, I haven't come across any issues as such.
Summary
I started using ProProfs Knowledgebase after we received a lot of complaints from our clients regarding the delays in customer support. We created a help site using the knowledge base for our clients and an internal knowledge base to keep information central, it has been a great decision for our organization. We reduced our complaints and have a better communication amongst ourselves.
Best tool for reducing customer support cost
steve billiamsMay 16, 2016
Pros
I wanted to reduce my customer support cost by creating a help site for my users and ProProfs Knowledgebase came to the rescue. I was able to create FAQ site without any support from IT, it saved a lot of money and also reduced my customer support tickets which eventually reduced my expenses!
Cons
It served me all the purposes, so for me, there was nothing that I disliked about this product.
Summary
All in all, I can say that if you are looking for a solution create help sites or FAQs for your business and want to do it at reasonable cost without any IT support then, you should totally give ProProfs Knowledgebase a try!
Solid platform for creating user manuals
angel_richardSeptember 14, 2015
Pros
Customizable editing and design tools Good features like Single Sign On, Integrations, Private Users etc
Cons
It's not necessarily a con but would have loved it if they had an app. But their mobile responsive version works great for our users.
Summary
We wanted a private knowledge base so that only our end user would see it and we needed single sign-on for all our users. We wanted to prevent the general public from accessing the manual but wanted the knowledge base stem to allow our authorized users to accessing the manuals without entering their credentials. ProProfs single-sign on feature really worked for us to simplify the process.