Icon of program: Polar Help Desk

Polar Help Desk for Windows

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Editors’ Review

Download.com staff
Polar Help Desk is a web-based solution for organizing support departments. It offers email integration and incident management to streamline services for employees and customers via a central portal.
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Polar Help Desk 0/1

  • Pros

    • Web-based help desk for support organization
    • Email integration with POP/IMAP support
    • ITIL-based incident management process
    • Customizable user roles and permissions
    • RESTful API for system integration

  • Cons

    • No mention of mobile application support
    • Reporting customization requires JavaScript knowledge
Icon of program: Polar Help Desk

Polar Help Desk for Windows

Download now

Used Polar Help Desk for Windows?

Explore More

Full Specifications

GENERAL
Release
Latest update
Version
5.0
OPERATING SYSTEMS
Platform
Windows
Operating System
  • Windows Vista
  • Windows 7
  • Windows XP
  • Windows NT
  • Windows Server
  • Windows 10
  • Windows 2003
Additional Requirements
MS SQL 2008,2005, .NET Framework 3.5
POPULARITY
Total Downloads
457
Downloads Last Week
15
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Program available in other languages

Last Updated

User Reviews

3.5/5

2 User Votes

Developer’s Description

By Polar
Manage and organize your support departments with various features.
Polar Help Desk is a Web based help desk that helps you organize support department. With e-mail integration, incident management enables your organization to manage support services to your employees and customers through a central help desk portal. Pay what you want for your first license of Polar Help Desk 5. Incorporate proven Incident Management process based on ITIL and best practices procedures. E-mail integration and automation from multiple mailboxes via POP/IMAP. Easy management unlimited number of customer, accounts, teams, incidents, e-mail mailboxes. Service Level Management. Use best practices from ITIL. E-mail Notifications management and customization. Powerful and completely customizable User Roles and Permissions. Custom Languages and customization any labels. Active Directory integration. API that lets you integrate any system with Help Desk through RESTful API over HTTP protocols. Build your own new reports using client and server side Java Script.
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