Oxygen for Windows

Name: Oxygen
Rating: 4 (1 reviews)
Author: e-Warehouse

By e-Warehouse
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Developer’s Description

By e-Warehouse

Support your customers effectively with this Web-based helpdesk application.

This Web-based helpdesk application eliminates communication bottlenecks. Calls can be logged by phone or e-mail and your customers are sent automated e-mails to update them on their problem progress. Other features include an inbuilt customizable knowledgebase, immediate escalation of calls to the most relevant engineer, SLA creation and assignment to individual assets as well as organizations.