MacCaption

User Reviews

• Easy to Use Too Many Glitches Terrible Customer Support

  texasdollySeptember 21, 2012

  Pros

  Easy to use Works smoothly most of the time

  Cons

  Too many glitches Certain file types work other don't and it is mysterious as to why

  Summary

  The software is probably 3 out of 5 stars but the customer service is horrendous. They require you to fill out a ticket, they'll respond quickly usually but I've run into a few times where they give an incomplete or wrong answer and then they don't followup for a few days. If you call them they tell you they don't do support over the phone. I actually had one of their reps hang up on me, he told me I had to wait for the person who originally answered my support ticket and hung up without saying good bye or anything. Also it's a $5,000 purchase for the dongle and that's not even the full version, I've had them tell me I need to spend an additional $2,000 to get certain features. But it's ridiculous to have paid $5,000 and then get treated rudely on the phone because I'm supposed to wait for days to get a response on projects with tight timelines.

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• Not really free - can't use unless you buy dongle

  vtmdsm27December 1, 2011

  Pros

  no pros that I can see cuz I can't use it

  Cons

  You have to buy hardware to use

  Summary

  Misrepresentation

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• Bogus. Claims to be free but isn't. Makes you buy hdwr

  LarryTheLlamaFebruary 26, 2011

  Pros

  0123456789

  Cons

  0123456789

  Summary

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• Works Great and Worth the Price

  brad.loflinMarch 13, 2007

  Pros

  Cons

  Summary

  This review was originally posted on VersionTracker.com.<br />Most broadcasters use Live Closed Captioning (CC) services which are VERY pricey per hour or use a CC service for BetaSP/Digibeta tapes which can run $1000 per hour of programming and you can lose two generations. We decided years ago to go in-house with our CC and we hire a Transciptionist (usually a former court reporter) to handle all the script preparation and time stamping. We have saved hundreds of thousands of dollars in 5 years using CPC's products. We still use the Windows version for the transcriptionist (CPC-700NLE), export a ONL file and use that in the Edit suites (FCP) with MacCaption. We have a dongle, which roams from room to room so we don't have to buy multiple versions. The whole process is a pain, but we are required by the FCC to do it and our audience appreciates it and lets us know when there is a problem. We use Line 21 mostly but as we are moving to Web and DVD based distribution, we are beginning to use the DV and MPEG capabilities. Obviously this product is not for the independent producer creating a limited amount of projects, but for Broadcastors, TV stations and Post houses who are moving completely away from tape based editing (although CPC-700 with a hardware encoder can do tape based CC) MacCaption is a great product. Brad Loflin Senior Editor JHM, Inc.

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• Crazy

  nirvanajohnSeptember 22, 2003

  Pros

  Cons

  Summary

  This review was originally posted on VersionTracker.com.<br />The prices are a mistake..yes? No? Ridiculous if not a typo.

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