LogMeIn Free for Windows

User Reviews

• Not really free.

  bill_strapDecember 15, 2017

  Pros

  None, as the logo ICON they are using says FREE, but it's not. All downloads are free. Who are they kidding? How stupid does logmein think people are? Does logmein think we were born yesterday?

  Cons

  They went from the free personal use to charging. This caused us to go to TeamViewer. Which we found is better. TeamViewer is better then logmein, In our humble opinion. logmein has FREE in their ads, but it's NOT free. Don't be duped by them. Again, all of you should use TeamViewer.

  Summary

  Go with TeamViewer!

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• Catastrophic Breach of Trust

  Matthew StaggOctober 3, 2016

  Pros

  Easy to install

  Cons

  Ever increasing prices justified by unwanted, unused additions to the service. Other better cheaper options out there. Other equally functional free options available Registered in Ireland to avoid UK VAT (sales tax.)

  Summary

  My company has used logmein for our employees to access their desktop machines when they're away from their desks. Until today we trusted logmein to have a presence on machines which have sensitive data on them. We trusted logmein with our data. This year they hiked their price by 35% (from £189 to £249) and auto-renewed. I discovered the increase when I was reviewing the accounts. They say they sent me an email but I didn't see it. I called them to cancel the service and ask for a partial refund, however they will not turn the service off and they will not refund any of the fee they charged us. They say that because we used it (in August, several of us were on holiday abroad and this is when we use it the most) they have to charge for the whole year. From a security standpoint this means that if you are a logmein customer you have an agent installed on your machines provided by a company that will add services you have not requested to your account, change the amount of money they charge you without securing your consent and then take an increased sum from your account without your permission. So the answer to the question "Will they also steal my data?" can only be "Well, they help themselves to money without asking, so it's best not to risk finding out." This is the nature of a breach of trust. Do not install the client, you cannot be sure they will act in your best interests, they certainly didn't in mine.

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• Don't get scamed

  danielm03April 27, 2016

  Pros

  None. It will you will end up costing you big time.

  Cons

  Price hikes over 50% EVERY year. Auto renewals mean no credits if you don't want it anymore. Will find your credit card details and charge you even if they have changed and you haven't given them to them.

  Summary

  STAY CLEAR OF THEM YOU HAVE BEEN WARNED!!!!!!! Months later still trying to get my money back. Search multiple forums to see these practices and poor customer service.

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• Desktop sharing software like nay other

  October 21, 2015

  Pros

  It was good for in network and not bad if you had a low resolution and had to operate at home.

  Cons

  The charging is very well hidden. I signed up for a free subscription, and I caught the 2nd time it charged my account. I contacted them but they didn't care. So I have another year of a program I don't want. This means I have paid 250'ish dollars for software I never used.

  Summary

  Company could use better customer support. They took a supporter of their software and ruined their experience with bad customer service.

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• NO pro rata refunds on annual paid plans! GO MIKOGO

  Shane AlsworthSeptember 18, 2015

  Pros

  Easy access to present a screen

  Cons

  Requires downloads on both ends. I work with older clients that find the navigation very confusing. Passing the presenter role to the client is an AWFUL process that I could very rarely get to work properly creating all kinds of confusion with clients. MIKOGO IS FAR SUPERIOR in ease of use (no downloads, no confusion sign in, flawless pass of presenter and controls separately). After 2 months using the LogMeIn Pro subscription I am told I will not be refunded ANYTHING for canceling my subscription.

  Summary

  Lack of refund is HORRIBLE business. I went from being disappointed in the service to being a rabid hater.

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• the latest client for mac is constantly HANGING.

  willardkMarch 8, 2015

  Pros

  none.. client serves zero purpose

  Cons

  client is buggy. paying $$$ for shit.

  Summary

  They got greedy, Started charging more for everything AND released a buggy piece of shit client that constantly hangs randomly... latest and greatest? This company deserves to be abandoned for charging for this crap.

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• logmein messed with my local drive settings

  brunoksmacFebruary 26, 2015

  Pros

  it does work, once you figure out whether to start from browser or app.

  Cons

  HOWEVER, the software will make unwelcome changes to the settings on your local drive. Messed up my Chrome settings, forced searches through Yahoo (there's a reason I use Google) and corrupted one of the extensions (that dictates how new tabs open). Logmein now has been DELETED!

  Summary

  Bad business practice logmein!

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• UNETHICAL - DONT GIVE THEM CREDIT CARD

  August 31, 2014

  Pros

  Software isnt worth cost

  Cons

  Dont give them your credit card. You cant stop the annual billing. Completely unethical company.

  Summary

  Horrible experience. Use another product!!!

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• DONT GIVE THEM YOUR CREDIT CARD

  quantenna1August 14, 2014

  Pros

  liked it, paid for it for a while, but then stopped using it because company went in different direction.

  Cons

  You cannot remove your credit card or stop service from account portal. I thought I did as I stopped using the service, and found a charge on my credit card for a new service at $299, after 30 days. they moved me to advanced services and started charging me more for logmein central... Called, No refund even after they agreed that I didnt use the service at all for many months. Don't give them your credit card.

  Summary

  dont give them your credit card.

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• Dishonest annual billing policies

  tielholdstockJune 25, 2014

  Pros

  Great product

  Cons

  I had an annual subscription which I forgot about as I no longer used it. Saw on my credit card that £52 had been taken. Phoned LogMeIn and they stated that 'As per our T's&C's' blah blah they can't refund the money. No reminder was sent. I see this as unethical. So I am very annoyed with LogMein. Don't use it!

  Summary

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