LiveChat logo

LiveChat

By LiveChat Free to try

Developer's Description

Live chat software from LiveChat is a popular solution used by 15,000 companies worldwide. It helps both visitors and owners of the ecommerce website. With chat button placed on the website, visitors receive simple & quick access to live chat with customer service representatives or sales support without installing any additional software. At the same time operators have got even more functionalities: personal and automated chat invitations, web traffic monitoring and real-time visitor information are just basic features to start with. LiveChat application includes search engine icons to make easy recognizing referring website and keywords, the possibility of setting up link shortcuts, cobrowsing, opening links on customer side, using tag-based canned responses and transferring the customer between different agents without losing chat history. LiveChat allows holding multiple with customers, partners and employees at the same time. Also, more advanced users will appreciate the feature of tracking chat conversion in Google Analytics, integrations with CRM software (Salesforce, SugarCRM), ecommerce platforms (Shopify, ZenCart, Magento), CMS platforms (Joomla, Drupal, Wordpress), remote desktop tool (LogMeIn Rescue) and help desk software (Zendesk). For more complex implementations, group and department setup is possible with additional rights management. Shared chat history and advanced reporting and analytics section make LiveChat useful tool in online sales and support. The application fills the gap between phone and email communication. Customers and web visitors receive free and instant access to the needed information, while the agents can provide support up to 5 times more effective than on the phone, capturing customers directly on the website and guiding them through the sales process. All the data transmission in LiveChat is processed with SSL encoded protocol, what guarantees top security level and safe communication channel in the company.

Full Specifications

What's new in version 7.1.1.6

General

Release December 10, 2015
Date Added December 10, 2015
Version 7.1.1.6

Operating Systems

Operating Systems Windows 10, Windows Vista, Windows, Windows 2000, Windows 8, Windows 7, Windows XP
Additional Requirements None

Popularity

Total Downloads 5,085
Downloads Last Week 0
Report Software

Related Software

Supremo logo

Supremo

Free
Supremo

Free Queue Manager

Free
Free Queue Manager
Ticker Tape logo

Ticker Tape

Free to try
Ticker Tape
EasyDesk Helpdesk logo

EasyDesk Helpdesk

Free to try
EasyDesk Helpdesk

User Reviews

4.1/5
15 User Votes
5 Star
4 Star
3 Star
2 Star
1 Star
Promo image for CNET Shopping

Get the best price on everything

Shop your favorite products and we’ll find the best deal with a single click. Designed to make shopping easier.