LiveChat for Windows

By LiveChat
Trial version
User Rating

Key Details of LiveChat

Add live chat and help desk functionality to your Web site.
Last updated on August 3, 2016
There have been 3 updates
Virus scan status:
Clean (it’s extremely likely that this software program is clean)

Developer’s Description

Add live chat and help desk functionality to your Web site.

Live chat software from LiveChat is a popular solution used by 15,000 companies worldwide.It helps both visitors and owners of the ecommerce website. With chat button placed on the website, visitors receive simple & quick access to live chat with customer service representatives or sales support without installing any additional software. At the same time operators have got even more functionalities: personal and automated chat invitations, web traffic monitoring and real-time visitor information are just basic features to start with. LiveChat application includes search engine icons to make easy recognizing referring website and keywords, the possibility of setting up link shortcuts, cobrowsing, opening links on customer side, using tag-based canned responses and transferring the customer between different agents without losing chat history. LiveChat allows holding multiple with customers, partners and employees at the same time. Also, more advanced users will appreciate the feature of tracking chat conversion in Google Analytics, integrations with CRM software (Salesforce, SugarCRM), ecommerce platforms (Shopify, ZenCart, Magento), CMS platforms (Joomla, Drupal, Wordpress), remote desktop tool (LogMeIn Rescue) and help desk software (Zendesk). For more complex implementations, group and department setup is possible with additional rights management. Shared chat history and advanced reporting and analytics section make LiveChat useful tool in online sales and support. The application fills the gap between phone and email communication. Customers and web visitors receive free and instant access to the needed information, while the agents can provide support up to 5 times more effective than on the phone, capturing customers directly on the website and guiding them through the sales process. All the data transmission in LiveChat is processed with SSL encoded protocol, what guarantees top security level and safe communication channel in the company.

LiveChat for Windows

By LiveChat
Trial version
User Rating

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Full Specifications

GENERAL

Release: December 10, 2015

Latest update: August 3, 2016

Version: 7.1.1.6

OPERATING SYSTEMS

Platform: Windows

Operating System

Windows 7
Windows 10
Windows Vista
Windows XP
Windows 8
Windows 2000

Additional Requirements: None

POPULARITY

Total Downloads: 5,086

Downloads Last Week: 1

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Program available in other languages

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Last Updated

User Reviews

4.1/5

14 User Votes

Very user-friendly and accurate.
June 5, 2015
Pros
Canned responses are very effective and efficient. Can accommodate several chats at a time. You can view realtime counter while chatting with your customers so that you can view how long the chat is taking. You can also view other agents previous conversations with a customer as a reference for any issues being raised. That is for a faster resolution.
Cons
Sometimes it lags down while you are chatting with customers.
Summary
All in all, a very effective tool and really efficient. I recommend this to BPO companies out there. Very fair price. Worth every penny.
Horrible Support
jameslhaleMarch 28, 2014
Pros
Provides Online Chat service
Cons
Called their support and was told they wouldn't help by phone. Pulled up LiveChat and chatted online with the same guy. He was rude, condescending, and totally unwilling to help. Our business is moving to a different provider... one that still believes in taking care of the customer.
Summary
Life is too short and business too valuable to work with a company that fails to support the customer.
Great sales tool
themanager2000March 10, 2010
Pros
I need to contact my customers on my website. Live chat is a must.
Cons
Difficult CRM integration
Summary
Excellent program but misleading on the price
JPReviewsSeptember 26, 2008
Pros
I've checked out this softwares functions tonight and it is excellent. Everything was seemless and easy. Customer support even contacted me and knew every question I asked so they were on their game.
Cons
The only con was that it says Buy for $36 when the reality it is $36.00 per month. There might be other price competators but I still have to say.... I didn't have one complaint otherwise.
Summary
Why I like this product. It was so easy to set up and install. The platform was easy to understand even without a manual. Customer support is really good. Overall, I can't say I won't stick with them because you do get what you pay for and this is an excellent service. You won't stress out.
Useful and not expensive!!
FirelingoSeptember 24, 2008
Pros
Excellent functionality/price rate.
Cons
Nothing to say
Summary
I love customizable chat window!!
HowardWebbSeptember 24, 2008
Pros
I am really impressed with new chat window look and customization options. Playing with color schemes is really cool and it allows you to define your own combinations! Google Maps feature is also very useful
Cons
I needed to get used to new ribbon bar style.
Summary
Great product with excellent support team
mario19801September 24, 2008
Pros
support team, easy to use, stable
Cons
This is product is not for free.
Summary
messy interface
marco1141March 31, 2008
Pros
looking for something a little cleaner.
Cons
Summary
Not as it seems
ansukApril 18, 2007
Pros
Looks like a good program
Cons
Completely false advertising on here. You are led to believe that it only costs $33 to buy however what they dont tell you until you get to checkout is that its $33 PER MONTH! I would imagine most reviews here are buy their own staff just as they have done all over the internet. <p> <p>Much cheaper and more established companies out there such as LivePerson etc. <p> <p>Make sure you read their terms before commiting to anything so you dont get duped.
Summary
I really enjoyed the trial, now I'm enjoying full version
septemberUSSeptember 1, 2006
Pros
Price is low when you compare to the other live chat software solutions. High quality product and good customer service from LIVECHAT. I like customizable panels too
Cons
None
Summary