Leawo MTS/M2TS Converter for Windows

User Reviews

• Avoid Leawo software.

  corwinsrMarch 13, 2012

  Pros

  None come to mind.

  Cons

  There is no actual customer support.

  Summary

  Avoid this product and this company at all costs. The Leawo website claims customer support and phone support which are non-existent and forums which are either empty or full of customer questions with no Leawo answers. I purchased the Leawo Blu-ray Creator to add to my suite of Blu-ray burning software as it seemed to come highly rated. But within hours of purchasing the software I discovered that there is no display of how much space the converted video required to burn which meant burning blind and taking the chance that my project would not fit and my BD-R would be wasted. After several attempts using extremely small video files it turned out everything I burned was unplayable. I used all the same hardware as I do with all other Blu-ray burning programs - all of which continue to work - but the Leawo program continued to put out unplayable discs. That's when I discovered that the link for phone support on the Leawo site links to an email contact page as does the support link. The emails I received - all seven of them - only asked why I didn't use their trial version first. None of them would address my issue or attempt to help me with them. I opened a complaint against them with Paypal hoping to get a more helpful response but it was the same. Avoid this program and this company at all costs. Before purchasing any software check the links on support and look at the companies internal forums and faq's. I made the mistake of not doing that with Leawo but you don't have to.

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