JumpBox for the OTRS Trouble Ticketing System for Windows

By JumpBox
Trial version
User Rating

Used JumpBox for the OTRS Trouble Ticketing System for Windows?

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Editors’ Review

Download.com staffFebruary 20, 2026

This JumpBox streamlines OTRS, an open-source ticket system. Easily manage customer calls and emails for support, sales, and internal departments.

Pros
- One-click installation
- Ready in approximately two minutes
- Manages customer telephone calls
- Manages customer emails
- Supports various departments
Cons
- Open source ticket system

JumpBox for the OTRS Trouble Ticketing System for Windows

By JumpBox
Trial version
User Rating

Used JumpBox for the OTRS Trouble Ticketing System for Windows?

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Full Specifications

GENERAL

Release: April 20, 2013

Latest update: February 20, 2026

Version: 1.8.3

OPERATING SYSTEMS

Platform: Windows

Operating System

Windows XP
Windows 10
Windows Vista

Additional Requirements: Virtualization software

POPULARITY

Total Downloads: 298

Downloads Last Week: 0

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Developer’s Description

Manage customer telephone calls and e-mails.

OTRS is an Open Source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. OTRS is well known for being painful to install, but you'll never know it when you use a JumpBox. It's one click and about 2 minutes to having a full installation of OTRS ready and waiting to serve your customers.