Inventoria for Mac

User Reviews

• Not impressed with Customer Service

  LOOPS75April 19, 2012

  Pros

  User friendly,, Nice interface, Lots of functionality, Cheap

  Cons

  Very shabby customer service for trial period, No options for work orders, Only goes to 2 decimal places for currency and you cannot use fractions.

  Summary

  I was very excited when I first downloaded the trial version of this software. It looked good - simple and clean, it was user friendly and even had a Bill of Materials option which was key for my cottage industry needs. It looked like the complete solution. After spending over a week inputting my data and exploring, I realised that I couldn't use any price lower than $0.01 as there are only 2 decimal places, and in the Bill of Materials, it didn't recognise any fractions, so if I used less than 1 gm of any ingredient, this would revert to 1. This meant my costing and inventory numbers would always be a little out of sync. However, I still really liked it and figured that I could do some work arounds to make it work for me. The point of turn was when I found that no matter once I created a bill of materials for any product, the software no longer updated the numbers anywhere else. In every report and in the product inventory it would show up as '-'. All the items without BOMs worked fine. I then figured it was time to contact NCH to find out whether this was a simple bug in the system, or what to do next. So I went through their customer service process, and sent the email making it clear that I was on the verge of purchasing but my decision rested on their response. It made a lot of mention that unless I bought the software, the response time might be de-prioritised. I didn't want to spend money just to ask a question and then find out that it wouldn't work, so I waited. And waited. The trial period ran out and I could no longer test anything. And I sent another email and waited some more. After 2 weeks, I received an unsatisfactory response. By this time I had purchased a different software. I really recommend that they improve their pre-purchase customer support as their indifference made me think that this was what I could expect in future. So I was completely unimpressed at the end.

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