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HarePoint HelpDesk for SharePoint for Windows

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Used HarePoint HelpDesk for SharePoint for Windows?

Editors’ Review

Download.com staff
HarePoint HelpDesk for SharePoint offers a ready-to-use helpdesk system integrated directly into your SharePoint environment, simplifying request management and boosting support efficiency.

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  • Pros

    • Easy and rapid deployment out-of-the-box.
    • Built specifically for SharePoint environments.
    • Customizable ticket forms and processing logic.
    • Supports web, email, and phone requests.
    • Simple licensing based on WFE server count.

  • Cons

    • Requires a SharePoint environment.
    • Limited to SharePoint 2010, 2013, 2016 versions.
Icon of program: HarePoint HelpDesk for Sh…

HarePoint HelpDesk for SharePoint for Windows

Download now

Used HarePoint HelpDesk for SharePoint for Windows?

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Full Specifications

GENERAL
Release
Latest update
Version
16.2
OPERATING SYSTEMS
Platform
Windows
Operating System
  • Windows 10
  • Windows Server
Additional Requirements
Microsoft SharePoint Server 2016, 2013, 2010, SharePoint Foundation 2013, 2010.
POPULARITY
Total Downloads
171
Downloads Last Week
14
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Developer’s Description

By MAPILab
Build a helpdesk system in SharePoint 2010 environment.
HarePoint HelpDesk for SharePoint allows to build a helpdesk system in Microsoft SharePoint 2016, 2013, 2010 environment. The helpdesk is designed especially for SharePoint and it is ready-to-use right out-of-the-box. The product can be easily customized according to the specific needs of the organization. The major feature of the product is easy and rapid deployment and immediate availability. A deployed HarePoint HelpDesk provides a special helpdesk website template, which can be used to create the required number of support service's sites. The product provides all necessary settings for creation of the desired processing cycle for the user requests: from selecting the required data types for the trouble tickets to configuring notifications and alerts for the helpdesk users and staff. Other key features of the product include: request processing logic is based on SharePoint declarative workflows; wide collaboration possibilities for helpdesk staff; processing of web, email or phone requests; deep integration with corporate email; fully customizable ticket forms; graphic reports and dashboard for helpdesk staff performance monitoring. The product licensing is very simple and efficient; it is based on the WFE server number and does not require any additional payments for the subscription, the number of helpdesk operators, or the number of service requests processed.
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