esHelpDesk Pro for Windows

By Ettasoft
Trial version
User Rating

Used esHelpDesk Pro for Windows?

Developer’s Description

Track and prioritize your technical support calls.

esHelpDesk Pro is Tech Support software for the small and home based business, it can be used stand-a-lone or on a network. It will allow you to track your support calls as well as set call priority, issue RAM?s and bill repair tickets. You can also view All open and closed tickets, look up tickets by employee and see how long it takes to close a ticket and more. esHelpDesk Pro can also grow as you use it, because you can also add solutions to the database base manually or via resolution of your open ticket orders. And to start you off esHelpDesk comes with 100 solutions in the Knowledge base for Windows 9x, 2000 and XP as well as Word, Excel, Outlook and Internet Explorer issues. esHelpDesk Pro also comes with 6 reports.

esHelpDesk Pro for Windows

By Ettasoft
Trial version
User Rating

Used esHelpDesk Pro for Windows?

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Full Specifications

GENERAL

Release: November 8, 2002

Latest update: June 15, 2015

Version: 2.2

OPERATING SYSTEMS

Platform: Windows

Operating System

Windows 95
Windows NT
Windows 2000
Windows 98
Windows 10

Additional Requirements: Windows 95/98/NT/2000

POPULARITY

Total Downloads: 3,459

Downloads Last Week: 0

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Last Updated

User Reviews

2.7/5

3 User Votes

great software - not so great customer service
clintekertJuly 10, 2007
Pros
the whole package is great for small business
Cons
i paid 2 weeks ago and am still waiting for my code. i have asked a question 4 times now with no response. BEWARE!!!!
Summary
No Ability To Import Data
November 25, 2003
Pros
Cons
Summary
Great Program!
November 15, 2002
Pros
Cons
Summary
This program is great for small businesses or Government (Local) use with a small IT Deptartment. They have recently updated this program and i think it is great! Would Highly Recommend!