Icon of program: esHelpDesk Pro

esHelpDesk Pro for Windows

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Editors’ Review

Download.com staff
esHelpDesk Pro is tech support software for small businesses. Track and prioritize support calls, issue RAMs, bill tickets, and view ticket status. It grows with your needs.

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  • Pros

    • Tracks and prioritizes technical support calls.
    • Can be used standalone or on a network.
    • Issues RAMs and bills repair tickets.
    • Allows viewing open and closed tickets.
    • Includes a knowledge base with 100 solutions.

  • Cons

    • Primarily designed for small and home-based businesses.
    • Network functionality not detailed.
    • RAMs feature is vaguely described.
    • Reporting capabilities limited to 6 reports.
    • No mention of advanced features like integrations.
Icon of program: esHelpDesk Pro

esHelpDesk Pro for Windows

Download now

Used esHelpDesk Pro for Windows?

Explore More

Full Specifications

GENERAL
Release
Latest update
Version
2.2
OPERATING SYSTEMS
Platform
Windows
Operating System
  • Windows 95
  • Windows 98
  • Windows 2000
  • Windows NT
  • Windows 10
Additional Requirements
Windows 95/98/NT/2000
POPULARITY
Total Downloads
3,473
Downloads Last Week
14
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Last Updated

User Reviews

2.7/5

3 User Votes

Developer’s Description

By Ettasoft
Track and prioritize your technical support calls.
esHelpDesk Pro is Tech Support software for the small and home based business, it can be used stand-a-lone or on a network. It will allow you to track your support calls as well as set call priority, issue RAM?s and bill repair tickets. You can also view All open and closed tickets, look up tickets by employee and see how long it takes to close a ticket and more. esHelpDesk Pro can also grow as you use it, because you can also add solutions to the database base manually or via resolution of your open ticket orders. And to start you off esHelpDesk comes with 100 solutions in the Knowledge base for Windows 9x, 2000 and XP as well as Word, Excel, Outlook and Internet Explorer issues. esHelpDesk Pro also comes with 6 reports.
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