This app will help call center managers to perform on-the-fly staffing related calculations. Currently there are 7 types of calculators in 14...
This app will help call center managers to perform on-the-fly staffing related calculations. Currently there are 7 types of calculators in 14 languages. The app uses Erlang formula to perform the following staffing related calculations: Agent Count (Staff) Average delay Service level Agent occupancy Number of trunks Blockage probability