BMC Mobility for Incident Management for iOS

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Developer’s Description

The new BMC Mobility for Incident Management app provides a glimpse into the benefits of user-centric ITSM. Mobile technicians, for example, are 30...

The new BMC Mobility for Incident Management app provides a glimpse into the benefits of user-centric ITSM. Mobile technicians, for example, are 30 percent more productive when they don't need to return to their desks to manage trouble tickets. Managers make smarter decisions with real-time data at their fingertips. And customers satisfaction with IT jump when issues are resolved faster. This app is for use by BMC customers interested in getting a better understanding of BMC Mobility for Incident Management. It is designed to be used with the BMC hosted mobility server, and should specifically not be used with a customers own hosted mobility server.BMC Mobility for Incident Management allows and end user to: View a list of Incident tickets assigned to them or one of their support groups View, Edit and add worklogs to Incidents Reassign Incidents Change Incident Status Change Incident Priority