ServiceDesk Lite is a free complaint management software for light usage. It is absolutely free for life without any limitations. You can create up to 3 free users.
It is a windows based simple & ready to use complaint management application. ServiceDesk Lite has basic yet all core features to effectively manage service complaints right from initiation to closure. The feature includes complaint registration, complaint assignment to service executive, tracking closure status, reporting tool, data backup utility, basic access control for user rights & unlimited data storage.
ServiceDesk Lite enables you to store data locally On-Premise. As it is a standalone application the data & the application resides on the same computer & it works without internet.