Polar Help Desk for Windows

By Polar
Trial version
User Rating

Used Polar Help Desk for Windows?

Developer’s Description

Manage and organize your support departments with various features.

Polar Help Desk is a Web based help desk that helps you organize support department. With e-mail integration, incident management enables your organization to manage support services to your employees and customers through a central help desk portal. Pay what you want for your first license of Polar Help Desk 5. Incorporate proven Incident Management process based on ITIL and best practices procedures. E-mail integration and automation from multiple mailboxes via POP/IMAP. Easy management unlimited number of customer, accounts, teams, incidents, e-mail mailboxes. Service Level Management. Use best practices from ITIL. E-mail Notifications management and customization. Powerful and completely customizable User Roles and Permissions. Custom Languages and customization any labels. Active Directory integration. API that lets you integrate any system with Help Desk through RESTful API over HTTP protocols. Build your own new reports using client and server side Java Script.

Polar Help Desk for Windows

By Polar
Trial version
User Rating

Used Polar Help Desk for Windows?

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Full Specifications

GENERAL

Release: May 27, 2010

Latest update: August 27, 2015

Version: 5.0

OPERATING SYSTEMS

Platform: Windows

Operating System

Windows NT
Windows XP
Windows Server
Windows Vista
Windows 10
Windows 2003
Windows 7

Additional Requirements: MS SQL 2008,2005, .NET Framework 3.5

POPULARITY

Total Downloads: 442

Downloads Last Week: 0

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Last Updated

User Reviews

3.5/5

2 User Votes

Good Product-Shaky Support
jeromomoAugust 19, 2011
Pros
Product has a friendly UI and does most of the things you might need it to do. Plus, the price is right.
Cons
Tech Support is not so good. No phone support and time difference for US customers makes it tough to get anything resolved quickly. Documentation is weak and support reps likely to tell you to just upgrade your DB even if you are on a supported DB.
Summary
Risky choice for organizations of any size. May be OK for small, departmental use.
Professional look and user-friendly web application
robertandersonMay 22, 2006
Pros
This product have similar interface like same popular web enterprise application as I can see. <p>In addition, this is a full functional free version, not free to try. I saw this on Polar web site that this free version has one named license. In addition, for more licenses you have to buy. <p>I try this installation on MS SQL 2005 Express and working very well, but this information not exists on Polar web site.
Cons
Summary