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Developer's Description

HelpMaster combines CRM, helpdesk, service desk, email response management, web self service + so much more into a single software suite. Priced to be affordable, and packed with features that scale to any size business. HelpMaster is specifically designed for use in helpdesk, service desk, complaints management, facilities management, business processes tracking, request fulfillment and management, workflow automation, email response management and web self-service. For small businesses looking for a system to log, track and manage the daily issues affecting your business, HelpMaster has everything you need now, with plenty of headroom to grow into. For businesses looking to align their support services with the principles of ITIL and other service management frameworks, you'll find HelpMaster to be an intelligently designed and powerful tool that will allow you to implement both incident management and problem management. Built on the strength of feedback from thousands of users around the world, HelpMaster is the most flexible, template-driven helpdesk system on the market.

Full Specifications

What's new in version 12

Workflow engine, Email to ticket conversion, new reports

General

Release September 21, 2012
Date Added September 21, 2012
Version 12

Operating Systems

Operating Systems Windows 2003, Windows 8, Windows Vista, Windows, Windows Server 2008, Windows 7, Windows XP
Additional Requirements Microsoft .NET 3.5 Microsoft SQL Server Express 2005 or above (included in installation)

Popularity

Total Downloads 1,154
Downloads Last Week 0
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User Reviews

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