HelpMaster for Windows

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Developer’s Description

By PRD Software

Log, track and manage custom support issues.

HelpMaster combines CRM, helpdesk, service desk, email response management, web self service + so much more into a single software suite. Priced to be affordable, and packed with features that scale to any size business. HelpMaster is specifically designed for use in helpdesk, service desk, complaints management, facilities management, business processes tracking, request fulfillment and management, workflow automation, email response management and web self-service. For small businesses looking for a system to log, track and manage the daily issues affecting your business, HelpMaster has everything you need now, with plenty of headroom to grow into. For businesses looking to align their support services with the principles of ITIL and other service management frameworks, you'll find HelpMaster to be an intelligently designed and powerful tool that will allow you to implement both incident management and problem management. Built on the strength of feedback from thousands of users around the world, HelpMaster is the most flexible, template-driven helpdesk system on the market.

HelpMaster for Windows

Used HelpMaster for Windows?

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Full Specifications

GENERAL

Release: September 21, 2012

Latest update: September 2, 2015

Version: 12

OPERATING SYSTEMS

Platform: Windows

Operating System

Windows Server
Windows 2003
Windows 7
Windows XP
Windows 8
Windows Vista
Windows 10

Additional Requirements: Microsoft .NET 3.5 Microsoft SQL Server Express 2005 or above (included in installation)

POPULARITY

Total Downloads: 1,156

Downloads Last Week: 1

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Last Updated

User Reviews

3/5

2 User Votes

Just don't.
ZombiecomMarch 8, 2009
Pros
When it works the system doesn't crash. Sorry but that's the only good thing about it.
Cons
Constant unexplained crashes. Bugs that have existed for three versions now and haven't been fixed. Frustrating setups and overly complicated.
Summary
Basically if you are looking for a job logging system for your helpdesk then look elsewhere. After working for years with this program I can honestly say it is the worst part of my job. The windows that display your job details constantly change size to the point you have to reset all windows... they even have that function in there to fix the problem. They don't bother to fix it, just give you an official work around. What a joke. Also new releases are ALWAYS bug ridden. The current version 9 had to be patched to get it working. Once working it had to be patched again as it ran extremely slowly. Setting the program up to use it a nightmare. If you are evaluating this software, try setting up the automatic job logging from email. There are better products out there, in my opinion this is one to be avoided.
Great package - worth evaluating.
December 13, 2004
Pros
Cons
Summary
I have been using HelpMaster Pro for the last few years and this is the best version by far. It has everything you need to run an IT helpdesk, a call centre or service desk. It is highly configurable so that you can implement your ITIL processes and the template features make this a very powerful helpdesk package. I've evaluated several larger CRM solutions, but HelpMaster Pro has everything they have + more at a much better price. Highly recommended.