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HarePoint HelpDesk for SharePoint

By MAPILab Free to try

Developer's Description

HarePoint HelpDesk for SharePoint allows to build a helpdesk system in Microsoft SharePoint 2016, 2013, 2010 environment. The helpdesk is designed especially for SharePoint and it is ready-to-use right out-of-the-box. The product can be easily customized according to the specific needs of the organization. The major feature of the product is easy and rapid deployment and immediate availability. A deployed HarePoint HelpDesk provides a special helpdesk website template, which can be used to create the required number of support service's sites. The product provides all necessary settings for creation of the desired processing cycle for the user requests: from selecting the required data types for the trouble tickets to configuring notifications and alerts for the helpdesk users and staff. Other key features of the product include: request processing logic is based on SharePoint declarative workflows; wide collaboration possibilities for helpdesk staff; processing of web, email or phone requests; deep integration with corporate email; fully customizable ticket forms; graphic reports and dashboard for helpdesk staff performance monitoring. The product licensing is very simple and efficient; it is based on the WFE server number and does not require any additional payments for the subscription, the number of helpdesk operators, or the number of service requests processed.

Full Specifications

What's new in version 16.2

New feature in the Knowledge Base (KB): articles for Technicians. Now it is possible to create articles available for Technicians only and hidden from the Help Desk users.

General

Release July 12, 2017
Date Added July 12, 2017
Version 16.2

Operating Systems

Operating Systems Windows, Windows Server 2008
Additional Requirements Microsoft SharePoint Server 2016, 2013, 2010, SharePoint Foundation 2013, 2010.

Popularity

Total Downloads 155
Downloads Last Week 0
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