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From BMC Software:
Transform IT Service Management by easily automating business processes and managing desktops through an integrated Web based solution . The award-winning, ITIL verified solution meets your needs for fast time to productivity, ease of administration and use, and extensive workflow automation. A 100% web-based application, BMC FootPrints provides extensive flexibility for consolidating and automating business processes within and beyond the IT organization.
Very buggy (too many to list)
clunky difficult to use interface
Poor search abilities
Summary
This has to be the worst ticketing system I have ever used. We all hate it where I work. This was a system the company went to because it is cheep, well you get what you pay for and that's not much. It does have lots of functionality, unfortunately none of it is very well implemented. It has the feel of half completed software. I would never recommend this ticketing system. It has lowered our productivity level for sure.
Brendan Allin
May 22, 2015
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Version: BMC FootPrints 11.6
2015-05-22 07:10:03
|
By Brendan Allin
Pros
Runs a little faster than some ticketing software over a WAN that has a small pipe
Cons
Hard to use, takes up too much screen space, very hard to setup searches, creates a lot of error, poor support, cannot sort most of the fields, somewhat slow on a LAN.
It reportedly provides some great features for our IT department
Cons
... but as users, everyone else hates the tool, which has real problems with usability : search (sucks comparing to that of Bugzilla), navigation (impossible to open more than one window in the browser), notification emails contents (what kind or moron designed it?), impossible to allow other people (like your manager) to access your tickets...
BMC FootPrints 11.6 delivers all of FootPrints' power and efficiency with new features that make it even easier to align the business and IT.
Adopt best practices with the Alignability Process Model
Align your services and service levelswith industry best practices.
The new Alignability Process Model (APM) is a library of ITSM best practice processes and business templates that are easy to search, view, and implement. Drill down through each process to view procedures and additional work instructions. Out-of-the-box processes include:
Request Management
Problem Management
Knowledge Management
Change Management
Release Management
Go social with integrated social media
Monitor social media, including Twitter, for user incidents
from the FootPrints homepage.
Easily monitor and communicate with your customers via the social media they prefer, including Facebook and Twitter, to better manage user expectations and speed incident resolution. With the new Twitter API in FootPrints 11.6, you can:
Read tweets from the FootPrints dashboard
Create an incident from a tweet
Respond directly to the sender of the tweet through the new address book Twitter field
Automatically post status updates to Facebook and Twitter
Empowering your end users with MyApps
Access MyApps through the Asset Core icon in
the systems tray. MyApps delivers self-service
directly to your desktop - anywhere, anytime.
