BMC FootPrints for Windows

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Developer’s Description

By BMC Software

Reduce costs and improve productivity with Web-based IT service management solution.

Transform IT Service Management by easily automating business processes and managing desktops through an integrated Web based solution . The award-winning, ITIL verified solution meets your needs for fast time to productivity, ease of administration and use, and extensive workflow automation. A 100% web-based application, BMC FootPrints provides extensive flexibility for consolidating and automating business processes within and beyond the IT organization.

BMC FootPrints for Windows

Used BMC FootPrints for Windows?

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Full Specifications

GENERAL

Release: September 25, 2013

Latest update: February 29, 2024

Version: 11.6

OPERATING SYSTEMS

Platform: Windows

Operating System

Windows 2003
Windows XP
Windows 10
Windows Vista
Windows 8
Windows 2000
Windows 7
Windows Server

Additional Requirements: None

POPULARITY

Total Downloads: 33,017

Downloads Last Week: 0

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Last Updated

User Reviews

1.7/5

7 User Votes

Very poorly implemented
October 9, 2015
Pros
Lots of features
Cons
Very buggy (too many to list) clunky difficult to use interface Poor search abilities
Summary
This has to be the worst ticketing system I have ever used. We all hate it where I work. This was a system the company went to because it is cheep, well you get what you pay for and that's not much. It does have lots of functionality, unfortunately none of it is very well implemented. It has the feel of half completed software. I would never recommend this ticketing system. It has lowered our productivity level for sure.
Very poor program
Brendan AllinMay 22, 2015
Pros
Runs a little faster than some ticketing software over a WAN that has a small pipe
Cons
Hard to use, takes up too much screen space, very hard to setup searches, creates a lot of error, poor support, cannot sort most of the fields, somewhat slow on a LAN.
Summary
an MS spread sheet may be a better option.
our IT loves it, but the users hate this p
November 12, 2014
Pros
It reportedly provides some great features for our IT department
Cons
... but as users, everyone else hates the tool, which has real problems with usability : search (sucks comparing to that of Bugzilla), navigation (impossible to open more than one window in the browser), notification emails contents (what kind or moron designed it?), impossible to allow other people (like your manager) to access your tickets...
Summary
Horrible and expensive
nerdreviewsDecember 10, 2012
Pros
It is easy to use. Like a car easy to drive but with numara when you turn left it goes right. Good concept but horrible development.
Cons
Using software deployment is a hit and miss. It doesn't check to confirm that the software it is going to deploy is going to the correct system. It goes by IP address only and the agent isn't intelligent enough to tell the difference or that the IP has changed. It used to work until the changed their schema then they broke it and they are unable to fix it and don't really care to. Not to mention they are way over priced for something that only works 60% of the time.
Summary
Don't get this product. They have no idea where they are heading. I think BMC is trying to kill the product as they support for this product Numara footprints is almost non existent. We talked to the developers in france and they didn't have a clue on how to solve their issues. It was the try this try that approach. We were guessing for over 8 months. Time to shoot this dog.
Extremely expensive support plans
triple777bJune 11, 2012
Pros
The software works good in my opinion for our business, all the techs like the software.
Cons
10K for support with no other options, non-profit, government, don't matter. We called them 3 times in 3 years, that is about $3,333 per call.
Summary
They wouldn't budge and their attitude was take it or leave it. Well our company has chosen to no longer use this software. The employee in charge of support plans should be relieved from his job unless he can come up with another solution in my opinion.
Usability is terrible
AndrooooMarch 11, 2010
Pros
Some configurability.
Cons
Usability is poor. Usability certainly hasn't been a focus for Numara. Can be expensive for what it gives in terms of value.
Summary
There are better options out there.
mass sender softwear
osuntoyinboMarch 31, 2009
Pros
in oder to have the access to mass mailing account
Cons
spam gard i dont nomally like spam mail because it might be unawareness tothe receipent
Summary
inoder to have the access to mass mailing account, why dislike is spam gard.