BMC FootPrints 11.6 delivers all of FootPrints' power and efficiency with new features that make it even easier to align the business and IT.
Adopt best practices with the Alignability Process Model
Align your services and service levelswith industry best practices.
The new Alignability Process Model (APM) is a library of ITSM best practice processes and business templates that are easy to search, view, and implement. Drill down through each process to view procedures and additional work instructions. Out-of-the-box processes include:
Go social with integrated social media
Monitor social media, including Twitter, for user incidents
from the FootPrints homepage.
Easily monitor and communicate with your customers via the social media they prefer, including Facebook and Twitter, to better manage user expectations and speed incident resolution. With the new Twitter API in FootPrints 11.6, you can:
Read tweets from the FootPrints dashboard
Create an incident from a tweet
Respond directly to the sender of the tweet through the new address book Twitter field
Automatically post status updates to Facebook and Twitter
Empowering your end users with MyApps
Access MyApps through the Asset Core icon in
the systems tray. MyApps delivers self-service
directly to your desktop - anywhere, anytime.