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BMC FootPrints

By BMC Software Free to try

Developer's Description

Transform IT Service Management by easily automating business processes and managing desktops through an integrated Web based solution . The award-winning, ITIL verified solution meets your needs for fast time to productivity, ease of administration and use, and extensive workflow automation. A 100% web-based application, BMC FootPrints provides extensive flexibility for consolidating and automating business processes within and beyond the IT organization.

Full Specifications

What's new in version 11.6

BMC FootPrints 11.6 delivers all of FootPrints' power and efficiency with new features that make it even easier to align the business and IT. Adopt best practices with the Alignability Process Model Align your services and service levelswith industry best practices. The new Alignability Process Model (APM) is a library of ITSM best practice processes and business templates that are easy to search, view, and implement. Drill down through each process to view procedures and additional work instructions. Out-of-the-box processes include: Request Management Problem Management Knowledge Management Change Management Release Management Go social with integrated social media Monitor social media, including Twitter, for user incidents from the FootPrints homepage. Easily monitor and communicate with your customers via the social media they prefer, including Facebook and Twitter, to better manage user expectations and speed incident resolution. With the new Twitter API in FootPrints 11.6, you can: Read tweets from the FootPrints dashboard Create an incident from a tweet Respond directly to the sender of the tweet through the new address book Twitter field Automatically post status updates to Facebook and Twitter Empowering your end users with MyApps Access MyApps through the Asset Core icon in the systems tray. MyApps delivers self-service directly to your desktop - anywhere, anytime.

General

Release September 25, 2013
Date Added September 25, 2013
Version 11.6

Operating Systems

Operating Systems Windows 2003, Windows Vista, Windows, Windows 2000, Windows 8, Windows Server 2008, Windows 7, Windows XP
Additional Requirements None

Popularity

Total Downloads 33,014
Downloads Last Week 0
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User Reviews

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