BMC FootPrints

BMC FootPrints 11.6 delivers all of FootPrints' power and efficiency with new features that make it even easier to align the business and IT. Adopt best practices with the Alignability Process Model Align your services and service levelswith industry best practices. The new Alignability Process Model (APM) is a library of ITSM best practice processes and business templates that are easy to search, view, and implement. Drill down through each process to view procedures and additional work instructions. Out-of-the-box processes include: Request Management Problem Management Knowledge Management Change Management Release Management Go social with integrated social media Monitor social media, including Twitter, for user incidents from the FootPrints homepage. Easily monitor and communicate with your customers via the social media they prefer, including Facebook and Twitter, to better manage user expectations and speed incident resolution. With the new Twitter API in FootPrints 11.6, you can: Read tweets from the FootPrints dashboard Create an incident from a tweet Respond directly to the sender of the tweet through the new address book Twitter field Automatically post status updates to Facebook and Twitter Empowering your end users with MyApps Access MyApps through the Asset Core icon in the systems tray. MyApps delivers self-service directly to your desktop - anywhere, anytime.