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Astea Mobile for iOS

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Astea Mobile Analysis

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Not written by CNET Staff.

Astea Mobile is a productivity application designed for iPhone users, focusing on improving business operations. This app provides essential features that facilitate efficient management of field service tasks, allowing users to access and update information on-the-go. Key functionalities include scheduling, tracking service appointments, and managing customer interactions, all aimed at enhancing communication and productivity in business environments.

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The interface is user-friendly, enabling easy navigation through various tools and features. Users can input data directly from the field, which helps in maintaining up-to-date records. Additionally, Astea Mobile supports real-time updates, ensuring that all team members have access to the latest information. Overall, this application serves as a valuable resource for businesses looking to optimize their field service operations.

Icon of program: Astea Mobile

Astea Mobile for iOS

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Used Astea Mobile for iOS?

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Full Specifications

GENERAL
Release
Latest update
Version
2.5.0
OPERATING SYSTEMS
Platform
iOS
Operating System
iOS 12.1.2
Additional Requirements
Compatible with: iPad2Wifi, iPad23G, iPhone4S, iPadThirdGen, iPadThirdGen4G, iPhone5, iPodTouchFifthGen, iPadFourthGen, iPadFourthGen4G, iPadMini, iPadMini4G, iPhone5c, iPhone5s, iPadAir, iPadAirCellular, iPadMiniRetina, iPadMiniRetinaCellular, iPhone6, iPhone6Plus, iPadAir2, iPadAir2Cellular, iPadMini3, iPadMini3Cellular, iPodTouchSixthGen, iPhone6s, iPhone6sPlus, iPadMini4, iPadMini4Cellular, iPadPro, iPadProCellular, iPadPro97, iPadPro97Cellular, iPhoneSE, iPhone7, iPhone7Plus, iPad611, iPad612, iPad71, iPad72, iPad73, iPad74
POPULARITY
Total Downloads
134
Downloads Last Week
0
Report Software

Last Updated

Developer’s Description

By Astea International
Astea Mobile works with Astea Alliance, FieldCentrix and ServiceVision solutions, replacing paper-intensive, manual field service processes with...
Astea Mobile works with Astea Alliance, FieldCentrix and ServiceVision solutions, replacing paper-intensive, manual field service processes with standardized, automated and streamlined operations. Global mobile workforces are empowered with wireless access to the real-time information they need -- when and where they need it -- to eliminate inefficiency, enhance customer service and improve service margins and contract profitability. As work orders are scheduled the correct field engineer is notified via his or her wired or wireless device. Service technicians are armed with all the information they need to complete a service or maintenance job. Work orders are sent wirelessly from the office and include customer account and job site information, equipment history and contract and warranty data -- onsite, at the press of a button. Technicians have the ability to capture and submit service ticket information without the need for paperwork or for re-keying into the back office system. Service technicians can review and accept assigned jobs on their mobile devices as well, increasing productivity and accelerating call response. Astea Mobile also allows technicians to manage their own schedules in the field while keeping the home office updated in real time. The solution also supports complete parts management from the field technician's standpoint. It allows them to post parts used against the work order, request parts if they are not in van stock, track the technician's van stock, receive inventory and ship parts back to the warehouse or depot for closed loop tracking of RMAs and vendor claims. Astea Mobile also provides optional real-time GPS tracking. When enabled it allows Astea Alliance, FieldCentrix or ServiceVision back office users to view the current technician's location for the purpose of intelligently scheduling, even while the application is in the background. This flexibility provides the office with a more accurate reflection of schedules, job scope and resources, enabling the operation to reduce the travel time and distance between jobs. The technician can perform their job, using their wireless device, even when they are out of communication range the device will perform normally and synchronize when wireless communication is resumed. Astea Mobile also enables the service technician to communicate, via instant messaging, with other engineers, corporate office, warehouse or other predefined contacts as determined by the organization. This makes it easy for the field service engineer to stay connected and make sure that he gets everything he needs to deliver outstanding service. Benefits. Increase Revenue from Technician Productivity. Reduce Paperwork. Reduction in Service Delivery Costs. Reduction in Inventory Carrying Costs. Reduction in Travel Costs. Minimize SLA Penalties. Accelerate Invoicing Process. Disclaimer: Continued use of GPS running in the background can dramatically decrease battery life.
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AI Assisted Content Disclosure

Content created and reviewed by Softonic with information obtained from Astea International, using AI.

CNET's editorial team was not involved in the creation of this content. Opinions, analysis and reviews were not provided by CNET.