eFax Messenger Plus for Windows

User Reviews

• Dont be fooled!!!

  nw27October 2, 2013

  Pros

  I dont see any pros with this application.

  Cons

  the worst customer service I have encountered!!! They would charge you once you get your credit card and details on ur free trial!!!

  Summary

  Stay away from using this, even though it is free!!!

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• WORST APPLICATION AND CUSTOMER SERVICE!!!!!!!!!!!!

  wnavinOctober 2, 2013

  Pros

  NOTHING!!!!

  Cons

  NOTHING!!!!

  Summary

  DONT WASTE YOUR TIME WITH THIS!!!! WORST CUSTOMER SERVICE, IT IS OWNED BY INDIANS SO DONT EXPECT CUSTOMER SERVICE!!!

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• Efax messenger 4.3, 4.4

  PauldsuMay 7, 2013

  Pros

  easy install

  Cons

  Work for XP but fax don't work for windows 7.....plan to cancel

  Summary

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• Gross misrepresentation by customer service rep

  MaryShinabargerOctober 11, 2011

  Pros

  I loved it for a minute, but it was a bit expensive to have for $16.95 a month when we only used it a few key times a year. Liked the convenience. AWFUL, AWFUL,AWFUL customer Service!

  Cons

  I called to cancel our month-to-month plan (which was unlimited receiving & sending faxes). Our company has been struggling I explained to her, money is tight & we have only been using intermittently. The Customer Service Rep offered a yearly rate of $50 a month to keep me from cancelling. Sounded great. She failed to tell me, even hint, that it was a different plan that only allowed receiving up to 30 faxes a month. If we sent faxes they would cost about $5 or $10 a page. Which I found out after the fact when Efax charged my account $10. Efax has a strict "no refund" policy no matter how grossly negligent the rep was. I felt as if they PURPOSELY WITHHELD INFORMATION just to make a buck! This seems like such gross negligence that I will probably go to the BBB with this & any other format I can think of!

  Summary

  The fact is they did said me an e-mail confirming the "change". I did not look at the email before sending a fax. This part was my fault. However, where in the HELL is the CUSTOMER SERVICE in this? The rep never hinted that ANYTHING was different or I would have rushed to my email. I even DIRECTLY ASKED if there was anything different besides the price in changing from month-to-month & going to a yearly plan..She said "No". After I called about why I was being charged $10, I talked to a supervisor who was going to cancel my subscription but refuse to refund my money. Really? Really? You'll cancel my account & keep that money? Where is that Customer Service at all! I am not racist but the call center was foreign & heavy accents. Hard to understand the thick accents and I had to constantly ask them to repeat themselves. This only adds to the frustrations. I will Not promote their service, and I will demote EFAX continuously, every chance I get, what a CRAPPY CUSTOMER SERVICE company Efax is. They obviously are all about TAKING MONEY and not worried about keeping customers.

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• too much work for a free trial

  dulcelettyJanuary 9, 2011

  Pros

  n/a didn't stay long enough to find the pros

  Cons

  download and purchase, no free trial

  Summary

  you have to download then chat online with rep so they can confirm if there is a free trial (???) I wasted twenty minutes for nothing. I want to try products and keep only the ones I really think are good. This one I didn't stay long enough, just the first impression is terrible.

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• Canceled my service

  gracious2010June 1, 2010

  Pros

  Good if -- and that is a big IF -- it works

  Cons

  Maximum file size is 10MB. If you have a lot of pages or need to send something in high resolution its an issue. I have experienced numerous error messages in sending faxes over the past 2 months. This is not convenient.

  Summary

  I'd used the product to receive faxes in the past and send a few too. However, when I signed up for service this year I've had a number of issues and the bottom line for me is that I can't trust the service anymore. 1) There seemed to be a number of times where the service was down temporarily. When I received emails from tech support they acknowledged the issue but said:" we would be unable to predict an exact date by which the service could be functional." 2) Faxes I sent around the time I had the technical issues "went through" per eFax, but only 1 of 11 faxes I sent to my insurance company Anthem Blue Cross went through. -- I only found this out after I called them because I had not received reimbursement. They could only locate 1 of the 11 faxes I sent to them. -- This seems improbably and I don't trust that the faxes eFax claims we through actually went through. 3) I thought eFax would be inexpensive and convenient. I not only paid for a few months of service, but now have to pay someone else to send everything that eFax says were sent and this has been anything but convenient. I canceled my service and am heading out to re-fax everything using a landline service. I won't use or recommend eFax again.

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• Free version works great!

  ladyetrekDecember 1, 2009

  Pros

  For the rare instances I need to fax something, this has come in real handy. Easy to use.

  Cons

  You can't send yourself a copy so make sure you know what you are sending.

  Summary

  Recommend service; it is easy to use whether the once-in-a-blue-moon faxer like I am or someone that needs one all the time.

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• Fantastic!

  ChasBukAugust 19, 2009

  Pros

  Easy to use. We get the faxes in PDF.

  Cons

  Nothing . .

  Summary

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• easy to use and CHEAP

  bobroe1214August 18, 2009

  Pros

  Once downloaded it comes up automatically when you get a fax.. Easy to use for refaxing stuff and you don't need another piece of equipment on your desk. Efax and Efax messenger are FLAWLESS....

  Cons

  I can't think of anything wrong..

  Summary

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• It never worked but they billed me anyway

  dmkerAugust 10, 2009

  Pros

  It never worked. How can I find anything positive from that.

  Cons

  It never really worked.

  Summary

  Efax gave me one number based on their free service. It would never work correctly. They then, after the free trial was over, switched me over to the Efax Plus, but never gave me the new number. They did, on the other hand, bill me for it. When I brought this to their attention and asked for a refund, they refused, even though the customer service representative himself couldn't find the Efax Plus number. The only way they could even trace that I had an account was via my credit card number. Their final reason for refusing the refund was because I had received 3 faxes in my "inbox". Even though they were SPAM faxes, it counted as far as they were concerned. If you are even THINKING about using them, watch them like hawks since clearly service was of lower priority that scrapping for pennies.

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