CNET Editors' review
You've got a scanner, but to scan images into your PC, you need software like VueScan from Hamrick Software. VueScan is compatible with most flatbed and film scanners, and their software, which means you can use it without making any changes to your PC or existing scanner software. VueScan's processing features can restore faded colors and perform other professional-type adjustments, but it's also easy to use. VueScan is free to try, though the trial version places a watermark on saved images. The free trial might also support fewer devices, though the list of supported devices is so long that we can't imagine what could be left off. VueScan supports Windows versions 2000 to 8.
VueScan automatically detected our USB flatbed scanner when it opened. It also displayed an optional tool tip, and the message box on the Input tab asked what we wanted to do, following up its question with specific examples and actions. These frequent on-screen explanations and other data showed VueScan's emphasis on ease of use and support. VueScan resembles many scanner utilities we've tried, with a main window showing Preview and Scan tabs and a left-hand navigation and control panel tabbed for Input, Crop, Filter, Color, Output, and Prefs. We had but one scanner, but VueScan lets you choose between multiple scanners and compatible image data sources, when available. The Scanner menu's Calibrate control automatically optimized VueScan's preview display, but the software offers many options for tweaking and fine-tuning images, color balance, and other parameters.
We loaded an image and pressed "Preview." VueScan's preview looked good, so we pressed "Scan," though we could also press "Guide Me" for more information or "Abort" to cancel the scan. A pop-up notified us about the output watermark; we pressed "OK." Our finished and saved scan opened inside Windows Photo Viewer with the watermark liberally applied, but otherwise a close reproduction of the original. Since you need a scanner to use VueScan, it's likely your scanner came with similar software. The full version of VueScan costs almost $40, so we'll stick with the utility that came with our scanner, but VueScan is a worthy alternative.
Editors' note: This is a review of the trial version of VueScan 9.2.19.
From Hamrick Software:
VueScan is a scanning program that works with most high-quality flatbed and film scanners to produce scans that have color fidelity and color balance. Its very easy to use, and also has advanced features for restoring faded colors, batch scanning and other features used by professional photographers.
VueScan changes nothing on your system, installs nothing in your operating system and all other scanner software will continue to function. You can purchase VueScan at any time and instantly get a serial number that disables image watermarking.
What's new in this version: Version 9.2.23 has added support for duplex scans on Canon MX920, Epson Expression 11000XL, and 16 Brother scanners.
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All versions:4.0 stars
out of 71 votes
Current version:1.7 stars
out of 3 votes
My rating:Write review
Results 1-3 of 3
"Obnoxious developer with a semi-uesful product"
Version: VueScan 9.2.23
When this software works it is very useful.
Hamrick provided absolutely no help for any of the problems that I've submitted to him. Instead his reply e-mail is accusatory. This is a I got your money and you get the shaft kind of person.
Continually I receive updates for this program. Somewhere on the order of one per week. The updates usually defunct the entire program. The latest one is classic for Hamrick. Now I can only scan in one page, and the .pdf is blank.
My frustration is that I, like most of you, have scheduled reports that I must submit. Scanning in receipts and such, and sending them via e-mail or via on-line websites is a must. I need a program that I can count on that performs when I need it and does what it is supposed to do.
You will not find it here.
Rather, I must use HP's rather crude utility to switch from print to scan, and scan to computer, and save as a .pdf. Sometimes I have to use Acrobat's ability to bundle several .pdf's into one file so I can attach only one file to my work.
Useful if it works but absolutely no customer service and no useful information from the developer. My impression is the developer will not provide any help at all for your questions. Do not waste your money on this product.
"Good software, nasty person to deal with"
Version: VueScan 9.2.23
The software *was* really is very good. I used it for years without a problem, and it bettered the software from HP in that it made good PDF files, whereas the "official" HP software made PDF files that most PDF software rejected as invalid.
V9.3 introduced pestering "you can update to a new version" messages (useless users who do not have administrative privileges) and then to 9.4, when it did not scan properly with our scanner. Dealing with the software author got me nowhere, and was very unpleasant. I just reverted back to V9.2, which worked perfectly.
It is common to expect that dealing with big corporations will be unpleasant and unproductive. Vuescan is developed by one or two people. However, dealing with Ed Hamrick has been the most unpleasant and unproductive "support" experience I have ever experienced, to the extent that he has explicitly said that he does not read email messages!
Final summary: Avoid!
"Hamrick needs to hire a customer care professional"
Version: VueScan 9.2.23
For almost what it costs to purchase a brand new scanner (with it's own custom software) you can buy this one size fits all "solution"?
Abysmal customer support- by the author himself! I see another review citing rude customer support. I can only echo this sentiment.
Yes, it works but why bother?
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