From OnClick Solutions:
Complete web-based helpdesk system that manages all incoming and outgoing tickets and e-mail messages through a central, intuitive user interface. The system includes a full-featured knowledge base that can deliver relevant articles based on the questions your clients enter into new tickets. Advanced workflow functions allow you to assign, forward, and comment on tickets while viewing the activity of other administrators in real time. SupportTrio also provides fine control over user permissions, allowing you to maintain a number of separate departments or even entire helpdesks which are accessible to only the most relevant clients and staff members.
All versions:5.0 stars
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"Great help desk software"
Version: SupportTrio Help Desk Software 2.66.40
Works on your own server, fast, very easy to install, knowledge base manangement
The admin panel design is a little old
After nightmares from our previous help desk software, we tested several and supporttrio were the most reliable and easy to work with.
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