Download.com Shuttlecock
  • Navigation
  • open search
Close

PLATFORMS

POPULAR LINKS

CATEGORIES

HELP & SETTINGS

SugarSync Manager

Free
Download Editors' Rating:
Editors' Rating:
Outstanding
Average User Rating:
out of 138 votes out of 9 votes

Quick Specs

  • Version:
    3.4.0
  • Total Downloads:
    122,521
  • Date Added:
    Feb. 19, 2015
  • Price:
    Free
  • File Size:
    18.29MB
  • Downloads Last Week:
    37
  • Platform:
    Windows

Editors' Review

+

The name SugarSync Manager might conjure up images of a pimply teen sullenly manning a pinktacular technology-themed candy store, but the reality is far more pleasant: SugarSync is an online storage, sync, and sharing service, and SugarSync Manager is its software client. (Yes, the client is the "manager.")

SugarSync works similarly to other top software in its category--users install the free SugarSync Manager on any computers and devices they wish to connect; they select the folders that they want it to back up and/or sync online; and then SugarSync automatically keeps their data up-to-date and synced on all devices. For example, any changes, deletions, or additions to your laptop will appear automatically on your work computer, if you choose to connect the two.

SugarSync also allows users to store music, video, and personal files online and use them whenever they have Internet access (which is almost everywhere these days). The software works with most mobile devices, including Apple, Android, BlackBerry, and Windows Mobile. The basic service is free and comes with 5GB of online storage. Users requiring more storage space can upgrade to one of SugarSync's premium plans.

A registered account--including active e-mail address, name, and password--is required to use SugarSync. When the program starts you'll be prompted to sign in or sign up and choose a plan--most users will pick the free 5GB version (it's easy to upgrade later if you want). A user-friendly wizard then walks you through each step of the setup process that involves choosing which folders to back up online and sync to other devices.

By default, SugarSync Manager selects all of the system's files, which will almost certainly require more than 5GB for most users. But a tree-style view lets users easily select or uncheck folders they do and don't want to sync. It's also possible to include a folder and exclude subfolders, which is a nice option. A Windows system-tray menu provides access to quick actions or accessing the full manager software. Users can also log in to My SugarSync to manage account and data online.

SugarSync works well with a user-friendly interface and setup process that rivals the best in its category.

 
read more +

Publisher's Description

+
 
read more +
User Reviews
+
  • Current Version

    1.5

    out of 11 votes

    • 5 star 1
    • 4 star 0
    • 3 star 1
    • 2 star 0
    • 1 star 9
  • All Versions

    2.6

    out of 138 votes

    • 5 star 34
    • 4 star 12
    • 3 star 13
    • 2 star 22
    • 1 star 57
  • My rating

    0 stars

    Write review

Results 1–10 of 11

1 stars

"BEWARE - Do NOT give them your credit card !"

December 29, 2015  |  By bren1906

2015-12-29 11:37:17  |  By bren1906

 |  Version: SugarSync Manager 3.4.0

Pros

service itself works great!

Cons

They have NO customer service. Billing issues have to be done over a live chat. And the Live Chat cannot cancel and refund your money.
No way for you to take your credit card info out.
No way to get a refund.
So far it has been impossible to resolve billing issues.

Summary

10 days ago my credit card was charged renewal for this service $74.99
I forgot I had it. Don't use it anymore.
I have been trying for 10 days to cancel my account and get a refund.
I called the phone number supplied on my credit card statement.
Was told there was nothing he could do. I had to go through online chat to cancel and get refund.
I've been trying that for 10 days.
First chat there were 17 people ahead of me waiting
Second chat there were 27 people ahead of me waiting.
Tried again today - did what I was told to do. Followed every instructions they gave me. 2 hours later - my account is STILL not canceled and I still have no refund.

Reply to this review

Was this review helpful? (0)   (0)  

3 stars

"Service is good, but they make it hard to cancel"

November 27, 2015  |  By Chris Arbor

2015-11-27 09:46:38  |  By Chris Arbor

 |  Version: SugarSync Manager 3.4.0

Pros

Easy sync and access to files elsewhere

Cons

Only way to cancel account is to "chat" with support representative during ridiculous business hours. Literally no other way. Can't remove/change payment info on their site nothing. Very frustrating.

Summary

If it wasn't for the difficulty in canceling the services I would have given them at least 4 stars.

Updated on Nov 27, 2015

I wish I could go back and give them one star now. They literally make it next to impossible to cancel services.

Reply to this review Read reply (1)

Was this review helpful? (0)   (0)  

1 stars

"Thieves DO NOT BUY THIS SERVICE"

October 27, 2015  |  By benleo56

2015-10-27 16:51:37  |  By benleo56

 |  Version: SugarSync Manager 3.4.0

Pros

None. Use other online syncing services. Google Drive is much cheaper and better

Cons

It duplicates - doesn't sync files. By doing this it makes you buy more storage. Then it will not allow you to delete the duplicates for 30 days, making you pay for more storage than you actually need, making you poorer and it richer, Last and most important, you can only cancel if you have an online chat with them between 10 am and 2 pm PST. And finding that ability to communicate was like finding a needle in a haystack.

Summary

The are a totally unethical company you should not do business with.

Reply to this review

Was this review helpful? (0)   (0)  

1 stars

"They lost my data and said, "Sorry""

September 22, 2015

2015-09-22 22:19:27

 |  Version: SugarSync Manager 3.4.0

Pros

Did a good job for 9 years, cross platform

Cons

Exclusion of certain files and folders is tricky, which seems to ensure that you exceed your storage limits quickly.
Mostly, the fact that they deleted our archive with 9 years worth of data. They "thought they'd told us" that a payment hadn't gone through, with emails we can't find any trace of, then said, literally, "sorry." after deleting everything.

Summary

What's the point of a back up service you can't trust to not delete everything?

Reply to this review

Was this review helpful? (0)   (0)  

1 stars

"Scam - don't sign up"

August 12, 2015  |  By awjflint

2015-08-12 00:32:59  |  By awjflint

 |  Version: SugarSync Manager 3.4.0

Pros

It seems to work for me, however other users report problems.

Cons

They upgraded me to a higher level of storage just before my annual membership was about to expire. Without warning that I would be billed, they then charged my credit card and billed me at the higher level of storage membership plan. One year prior they notified my that I had to renew for another year but there was no such warning this year, and it seems that they have changed their terms of use agreement online to be able to bill without warning, and I received no notification that their terms of use had changed. This seems to be a sneaky way of signing people up to higher plans then making them renew without notification for another year at this higher rate.

Summary

Do not join sugarsync, it is a scam.

Reply to this review Read reply (1)

Was this review helpful? (0)   (0)  

1 stars

"Can't cancel account."

August 11, 2015  |  By minodevdownload

2015-08-11 11:09:45  |  By minodevdownload

 |  Version: SugarSync Manager 3.4.0

Pros

Service works OK.

Cons

They make it impossible to cancel your account.

Summary

If you ever need to cancel your account, it's impossible. You have to use a chat system that never ever works. I've tried dozens of times. Incidentally, the secret URL that they don't share unless you threaten legal action is: https://www.sugarsync.com/account/cancel

Reply to this review Read reply (1)

Was this review helpful? (0)   (0)  

1 stars

"Impossible to cancel account."

August 04, 2015  |  By christyhicks

2015-08-04 06:15:35  |  By christyhicks

 |  Version: SugarSync Manager 3.4.0

Pros

They make it VERY easy sign up. . . impossible to cancel.

Cons

I tried to cancel my account, following broken links, a couple of online chats, but even though the page indicated that the account was canceled, I tried logging in a few days later to see it was still active. I had even tried to remove my billing info from my profile, but you can't do that without replacing it with another valid credit card number. After exhaustive Google searching, I was finally able to find a customer service phone number and a sympathetic rep who transferred me to someone who agreed to cancel the account. The rep assured me my account had not been charged, but then I found a charge on my statement. I called again, and was once again assured I could follow links, the same link that showed the account canceled last time. The rep insisted there was a red button at the bottom of the screen but there wasn't. The cancellation chat is only open four hours a day, and no one answers and they refused to let you talk to a manager.

Summary

I am very techy with lots of online experience and I've never been exposed to such predatory practices. The inability to cancel without requesting emails, repeatedly being given invalid links on those emails, the inability to remove billing information, the refusal to allow you to talk to a manager. . . and the insistence that customer service can never cancel an account is clearly designed to wreak an extra year of service from you. There are several complaints filed with the BBB for this, along with reviews on other websites repeating the same type of things that happened to me. Please, don't get caught in their web.

Reply to this review Read reply (1)

Was this review helpful? (0)   (0)  

1 stars

"Awful customer support"

August 04, 2015  |  By FG675

2015-08-04 06:14:32  |  By FG675

 |  Version: SugarSync Manager 3.4.0

Pros

Good when it works

Cons

The customer support is awful. You've to wait days to get an answer, which typically is "reinstall the desktop app". If you use to sync more than one computer, get ready to have plenty of duplicate files.
And, the day you decide you had enough and you want to leave SugarSync, good luck! In order to stop your subscription, you need to chat with one of them... this is impossible! I've been trying for three days now and I cannot get someone in the chat. It always says they're busy and I should try later. That's a good enough reason for me to stay away from such a 'service'.

Summary

Stay away from a product that makes your life impossible when you decide to leave it and stop paying for it.

Reply to this review Read reply (1)

Was this review helpful? (0)   (0)  

1 stars

"Truly the worst customer experience ever !!!!!"

May 22, 2015  |  By ColdWatch4

2015-05-22 05:11:20  |  By ColdWatch4

 |  Version: SugarSync Manager 3.4.0

Pros

It works as described.

Cons

Down grade policy - only once a year at renewal
No notification that renewal is coming up
Unhelpful customer service

Summary

72 hours before my subscription was due I was bumped into a higher plan, I was not advised of this nor informed that my subscription was due. But I was billed for the higher plan. When I raised this with customer service they threaten to delete all my data if I did not stop with the complaint. I even wrote to the Sugarsync CEO Mike Grossman but got not response.

Reply to this review Read reply (1)

Was this review helpful? (0)   (0)  

1 stars

"Customer Service Stinks"

May 04, 2015  |  By Peter Pensotti

2015-05-04 09:15:40  |  By Peter Pensotti

 |  Version: SugarSync Manager 3.4.0

Pros

It worked.

Cons

Customer Service
Billing Policies
Slow

Summary

I used SS for 3 yrs, enjoyed it while I had it, but tried to cancel after 2 days into my renewal and found out they will not stop billing you, will not prorate your service, so now I just paid $50 for nothing, feels like they are stealing from their customers. This is really frustrating and shows they just don't care about service only about short term profits. Very Dissatisfied.

Reply to this review Read reply (1)

Was this review helpful? (1)   (0)  

Results 1–10 of 11

Add Your Review

Login or create an account to post a review.

You are logged in as . Please submit your review for SugarSync Manager
Add Your Review

The posting of advertisements, profanity, or personal attacks is prohibited.
Click here to review our site terms of use.

Update Your Review

Since you've already submitted a review for this product, this submission will be added as an update to your original review.
Submit

The posting of advertisements, profanity, or personal attacks is prohibited.
Click here to review our site terms of use.

 
see all reviews +

Full Specifications

+
What's new in version 3.4.0
Version 3.4.0 enhances SugarSync folder management by providing a tree view of the sub-folders that can selectively be excluded (and re-included).
General
Publisher SugarSync
Publisher web site http://www.sugarsync.com
Release Date February 19, 2015
Date Added February 19, 2015
Version 3.4.0
Category
Category Utilities & Operating Systems
Subcategory Backup Software
Operating Systems
Operating Systems Windows XP/Vista/7/8
Additional Requirements None
Download Information
File Size 18.29MB
File Name SugarSyncSetup.exe
Popularity
Total Downloads 122,521
Downloads Last Week 37
Pricing
License Model Free
Limitations 30-day trial
Price Free

Previous Versions:

Add to my list Report a problem
 
read more +

More Products to Consider

Close[x]

Submit a problem report for SugarSync Manager

Please describe the problem you have with this software. This information will be sent to our editors for review.

Problem:

The Download.com Installer isn't working as expected

The download link does not work

The software has a newer version

The product contains malicious software

Other

Description:

Please select a feedback type.

Please enter a description.

Submit Problem Report

Close[x]

Problem Report submitted

Thank you for submitting a problem report! The Download team is committed to providing you with accurate software information.

OK