SugarSync Manager - Free download and software reviews - CNET Download.com

SugarSync Manager

CNET Editors' review

The name SugarSync Manager might conjure up images of a pimply teen sullenly manning a pinktacular technology-themed candy store, but the reality is far more pleasant: SugarSync is an online storage, sync, and sharing service, and SugarSync Manager is its software client. (Yes, the client is the "manager.")

SugarSync works similarly to other top software in its category--users install the free SugarSync Manager on any computers and devices they wish to connect; they select the folders that they want it to back up and/or sync online; and then SugarSync automatically keeps their data up-to-date and synced on all devices. For example, any changes, deletions, or additions to your laptop will appear automatically on your work computer, if you choose to connect the two.

SugarSync also allows users to store music, video, and personal files online and use them whenever they have Internet access (which is almost everywhere these days). The software works with most mobile devices, including Apple, Android, BlackBerry, and Windows Mobile. The basic service is free and comes with 5GB of online storage. Users requiring more storage space can upgrade to one of SugarSync's premium plans.

A registered account--including active e-mail address, name, and password--is required to use SugarSync. When the program starts you'll be prompted to sign in or sign up and choose a plan--most users will pick the free 5GB version (it's easy to upgrade later if you want). A user-friendly wizard then walks you through each step of the setup process that involves choosing which folders to back up online and sync to other devices.

By default, SugarSync Manager selects all of the system's files, which will almost certainly require more than 5GB for most users. But a tree-style view lets users easily select or uncheck folders they do and don't want to sync. It's also possible to include a folder and exclude subfolders, which is a nice option. A Windows system-tray menu provides access to quick actions or accessing the full manager software. Users can also log in to My SugarSync to manage account and data online.

SugarSync works well with a user-friendly interface and setup process that rivals the best in its category.

Publisher's Description

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All User Reviews
  • All versions:

    2.7 stars

    out of 118 votes

    • 5 star: 32
    • 4 star: 12
    • 3 star: 11
    • 2 star: 20
    • 1 star: 43
  • Current version:

    1.8 stars

    out of 18 votes

    • 5 star: 2
    • 4 star: 0
    • 3 star: 1
    • 2 star: 4
    • 1 star: 11
  • My rating:

    0 stars

    Write review

Results 1-10 of 18

  • 1.0 stars

    "EPIC FAILURE!!!"

    March 23, 2014  |   By niallniall

    Version: SugarSync Manager 2.0.1

    Pros

    It's a quick way to lose your files

    Cons

    It is not a back-up solution or a safe storage solution.

    Summary

    I thought Sugarsync was a safe place to back-up/store files. However, Sugarsync deleted my account because I didn't log-in for 3 months. Now I've lost all of my kids baby pictures that I thought I was keeping safe.

    Also, Sugarsync effectively blocks customers with deleted accounts from contacting them by simply asking you to "log-in" to contact them. How can I log-in if Sugarsync closed my account. I regret not saving the kids pictures on Dropbox....Sugarsync is a dismal failure!!!

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  • 2.0 stars

    "Never lived up to its claims"

    February 20, 2014  |   By barbyjo4

    Version: SugarSync Manager 2.0.1

    Pros

    sounded promising

    Cons

    1. NOT user friendly.
    2. Tries to wiggles larger accounts from you by sending multiple memos re: being over your limit
    3. Unethical billing. CAUTION!!! SugarSync's automatic renewal actions can be
    illegal. I have been a SS user for several years but knew I did not want
    to renew for another year, so I did not give (not did they ask) my updated credit card
    information. (ie: Exp. date) SS automatically renewed my $299.99 subscription anyway
    using the INVALID credit card info ....even though the information they had was null and void. I have contacted SS but they did not help in clearing up this issue.
    Their standard line to me was, "I am sorry to inform you that, all payments are non refundable as per our terms and conditions."
    ...even though the "payment" they took from me was from an invalid
    card.
    Their response was: "Visa and MasterCard, as a courtesy and convenience to their cardholders, will sometimes provide updated credit card information for recurring transactions." I doubt that!

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  • 1.0 stars

    "GOOD INITIALLY BUT SHORT-LIVED WITH VERY BAD EXPERIENCE"

    January 20, 2014  |   By ventureco

    Version: SugarSync Manager 2.0.1

    Pros

    Ease of use
    Versatile

    Cons

    They deleted my account (free) without sending any notification email. (I just tried to login one fine day and realised my account was deleted!!! - yes I did search my mailbox just in case it missed out any of their email BUT NO EMAIL FROM THEM!) There seems also to be nowhere in their website that offer any online support for "free" user. They did not even state why they would need your credit card details for signing up for a 30 day free trial. Who knows, they may just go ahead and deduct from your credit card after the 30days even you have opted out without your knowledge. That's probably what they do best and their forte. (IMHO and my experience)

    Summary

    Very disappointed and will not use their service as things like that really tell alot about a company. SAD.

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  • 2.0 stars

    "free 5 gb is for 90 days only then its gone."

    November 13, 2013  |   By firedrakeseqoa

    Version: SugarSync Manager 2.0.1

    Pros

    Drag and Drop Sharing
    Drag and Drop Syncing
    this 2 features i like

    Cons

    1. its not free anymore after 90 days your free account is deleted
    the free 5gb used to be free forever but now it is not

    sync at times is dumb as a stump

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  • 1.0 stars

    "Unethical, Avoid like the plague"

    September 26, 2013  |   By rmwebs

    Version: SugarSync Manager 2.0.1

    Pros

    Was a good service until about a year ago

    Cons

    Very buggy, my account is at 100% usage and I cant delete anything. They also charged me without my permission.

    Summary

    I stopped using my SugarSync account a year ago, and have just been charged a renewal fee of $99.99 (I only payed $49 when I opened the account!). I contact their support and explained that I hadn't authorized the $99 charge, and that I don't use the account (Which they can see from my lack of activity).

    They refused to refund the account, and instead told me to close the account so it doesnt happen next year.

    STAY AWAY! Completely unethical bunch of <insert expletive here>.

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  • 1.0 stars

    "Read the USER reviews, not the CNET one"

    September 19, 2013  |   By trwg2x

    Version: SugarSync Manager 2.0.1

    Pros

    Online backup is a good idea. That really is the best I can say about SS 2.0x. I cannot recommend that you use SS version 2.x to accomplish your online backups.

    Cons

    I had used this software for a couple years before (ver 1.x) and it was passable. The new interface 2.0, is a complete disaster. I have written 20,000 hours of commercial software and obviously use a lot of it. This is in the bottom 10% of all interfaces, all products I have used. And, as the others have said, the speed is very, very slow.

    Summary

    This is a product with lots of 5 and 1 ratings. Note that most (all) of the 5 ratings are contrived to directly contradict the specific complaints in the 1 rating reviews. They can't both be true. This raises suspicion about the authors. Interesting that one author praises SS and completely dogs a usually highly-rated competitor. Wonder where that person works...

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  • 1.0 stars

    "From the best to the slowest"

    August 19, 2013  |   By allergylink

    Version: SugarSync Manager 2.0.1

    Pros

    Very easy to use and much better overview than DropBox.
    I just loved the old version of SugarSync, fast efficient uncomplicated and instant syncing. Got used the the new version, and thought it superior, until yesterday...

    Cons

    Too slow - delayed sync !
    Lost 3-4 hours worth of work due to PC crash, where files werent synced to the cloud.
    I work with clients, uploading my work on a dayly basis. Finding out that work dosen't appear at the end of the day is A nightmare! Now have to look for a different solution.

    Summary

    Sadly Sugarsync has lost reliability and for me therfore the edge.
    Until they improove this major fault, I have to look for other solutions.

    (PCworld/UK offers 'Cloud storage' and Sync of 1TB/1000GB on a 1/5year plan for &#163;50/150.)

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  • 3.0 stars

    "Earlier version (1.9) was great!"

    July 9, 2013  |   By cokool0087

    Version: SugarSync Manager 2.0.1

    Pros

    Powerful features for syncing to the cloud and across multiple computers.

    Cons

    No support for Network drives. But I've recently discovered a similar cloud storage tool that supports syncing of folders and files on Network drives. It's called "Copy" and offers 20 GB of free space if you sign up using the referral link below: https://copy.com?r=rrCIWT

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  • 1.0 stars

    "SLOW UPLOADS"

    June 20, 2013  |   By cjeff101

    Version: SugarSync Manager 2.0.1

    Pros

    Used to be very dependable. Document changes seemed to upload quickly.

    Cons

    Since Sugar Sync was "upgraded", the uploads have become unbelievably slow. For instance, I have been waiting 3 hours for a 1MB file to upload.

    Summary

    I am dropping Sugar Sync. It is AWFUL.

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  • 1.0 stars

    "Disappointing and Ultimately of No Value"

    April 19, 2013  |   By codeduffer

    Version: SugarSync Manager 2.0.1

    Pros

    Can't think of any but then I never got to the point in installation to make an objective evaluation - installation of desktop app repeatedly failed.

    Cons

    1) Installation did not complete properly (OS X 10.6.8 and it states that it supports 10.6)
    2) The app has an icon in my Applications folder but, while it seems to start, the application then disappears with no further activity or recourse. Re-installing from a fresh download did not remedy this.
    3) Signing up for their free account (5GB) has no password-confirmation field. You'd better hope there is no disparity between what you actually typed in and what you think you typed in. This kind of thing is elementary in all online account signups and I'm surprised they did not adhere to it.
    4) I do have an account (it was part of the signup) but as it will now be of no use I'd like to shut it down. However the "My Accounts" in the browser interface has no such option to terminate your account.

    Summary

    My friend the Ultimate Computer Wizard (Captain Unix I call him) suggested this would be good cloud storage application with its ability to sync across many different computers automatically. Not on this iMac it appears. Do the staff at SugarSync realize that they are just one of a great many cloud storage apps and any new user will likely just give up and move to another one? (Google Drive, Dropbox, iCloud, take your pick of a ton of them). If you can't even get successfully out of the gate it is game over as far as that user is concerned.
    There is another review here on CNET that says his installation caused *malware* to be installed. Yikes ...

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Results 1-10 of 18

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SugarSync Manager