SugarSync Manager

CNET Editors' review

The name SugarSync Manager might conjure up images of a pimply teen sullenly manning a pinktacular technology-themed candy store, but the reality is far more pleasant: SugarSync is an online storage, sync, and sharing service, and SugarSync Manager is its software client. (Yes, the client is the "manager.")

SugarSync works similarly to other top software in its category--users install the free SugarSync Manager on any computers and devices they wish to connect; they select the folders that they want it to back up and/or sync online; and then SugarSync automatically keeps their data up-to-date and synced on all devices. For example, any changes, deletions, or additions to your laptop will appear automatically on your work computer, if you choose to connect the two.

SugarSync also allows users to store music, video, and personal files online and use them whenever they have Internet access (which is almost everywhere these days). The software works with most mobile devices, including Apple, Android, BlackBerry, and Windows Mobile. The basic service is free and comes with 5GB of online storage. Users requiring more storage space can upgrade to one of SugarSync's premium plans.

A registered account--including active e-mail address, name, and password--is required to use SugarSync. When the program starts you'll be prompted to sign in or sign up and choose a plan--most users will pick the free 5GB version (it's easy to upgrade later if you want). A user-friendly wizard then walks you through each step of the setup process that involves choosing which folders to back up online and sync to other devices.

By default, SugarSync Manager selects all of the system's files, which will almost certainly require more than 5GB for most users. But a tree-style view lets users easily select or uncheck folders they do and don't want to sync. It's also possible to include a folder and exclude subfolders, which is a nice option. A Windows system-tray menu provides access to quick actions or accessing the full manager software. Users can also log in to My SugarSync to manage account and data online.

SugarSync works well with a user-friendly interface and setup process that rivals the best in its category.

Publisher's Description

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All User Reviews
  • All versions:

    2.9 stars

    out of 109 votes

    • 5 star: 32
    • 4 star: 12
    • 3 star: 10
    • 2 star: 18
    • 1 star: 37
  • Current version:

    2.1 stars

    out of 9 votes

    • 5 star: 2
    • 4 star: 0
    • 3 star: 0
    • 2 star: 2
    • 1 star: 5
  • My rating:

    0 stars

    Write review

Results 1-9 of 9

  • 1.0 stars

    "Disappointing and Ultimately of No Value"

    April 19, 2013  |   By codeduffer

    Version: SugarSync Manager 2.0.1

    Pros

    Can't think of any but then I never got to the point in installation to make an objective evaluation - installation of desktop app repeatedly failed.

    Cons

    1) Installation did not complete properly (OS X 10.6.8 and it states that it supports 10.6)
    2) The app has an icon in my Applications folder but, while it seems to start, the application then disappears with no further activity or recourse. Re-installing from a fresh download did not remedy this.
    3) Signing up for their free account (5GB) has no password-confirmation field. You'd better hope there is no disparity between what you actually typed in and what you think you typed in. This kind of thing is elementary in all online account signups and I'm surprised they did not adhere to it.
    4) I do have an account (it was part of the signup) but as it will now be of no use I'd like to shut it down. However the "My Accounts" in the browser interface has no such option to terminate your account.

    Summary

    My friend the Ultimate Computer Wizard (Captain Unix I call him) suggested this would be good cloud storage application with its ability to sync across many different computers automatically. Not on this iMac it appears. Do the staff at SugarSync realize that they are just one of a great many cloud storage apps and any new user will likely just give up and move to another one? (Google Drive, Dropbox, iCloud, take your pick of a ton of them). If you can't even get successfully out of the gate it is game over as far as that user is concerned.
    There is another review here on CNET that says his installation caused *malware* to be installed. Yikes ...

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  • 2.0 stars

    "Desktop App Installed Malware on PC"

    April 19, 2013  |   By UandR

    Version: SugarSync Manager 2.0.1

    Pros

    App is great for syncing files with phone; just drop it in the folder d it appears on phone updated, and vice-versa. any files changes on phone will be updated on the PC. Those of you complaining about lost files should realize it's not made for a backup plan. Perform this elsewhere.

    Cons

    Immediately after installing desktop app on my PC, both Browsers; Chrome and IE were infected with Malware (Adware) Coincidence? I think not. This download installed both Info-Atoms and GetSavin on my PC, which hijacked the Browsers to direct my browser to their supported websites. When an app takes over your browser, it's not Adware It's Malware. Had to go to PRograms to Remove both, then go to tools setting in Browsers to uninstall from Manage Add-Ons.

    Summary

    I'm still using the App, but I would have rather paid for the App than had the Malware attached. If I had to do it again, I'd select another App to avoid the removal process.

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  • 2.0 stars

    "My PC crashed twice when exiting the system tray icon."

    March 13, 2013  |   By ihearticecream

    Version: SugarSync Manager 2.0.1

    Pros

    Nice looking interface and website. Great idea for a business. Not so sure about the desktop software.

    Cons

    Sorry SugarSync. For some reason the annoying system tray icon has caused my system to crash twice. Each time when I was trying to exit out of it my system had a crash and I got the blue screen. So I just wiped the whole thing from my computer. That could be my own computer problem, so I don't want to be unjust in blaming SS. However, it never happened until I used their software.

    Summary

    It has an annoying system tray icon I never asked for during installation and for some reason it's not working with my computer. However, I would go to the forums to get better information about it.

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  • 1.0 stars

    "V2.0 is terrible Sugarsync killed a really good program"

    March 8, 2013  |   By beigeghost

    Version: SugarSync Manager 2.0.1

    Pros

    There are no pros for latest version.

    You only have to look at Sugarsync's own forums to see the complaints.

    Cons

    V2.0 Desktop application is now like a small phone app on a desktop. Ridiculous format with layers of screens of lists where you can only take action on individual items. Really hard to use 7 manage nore than a few files.

    It used to be great all-in-one view - that was device centred, easy to see & manage many folders,files & devices.

    Sugarsync new Drive feature actually downloads all the files you want on the web onto your computer. How stupid

    Summary

    Sugarsync original version was a fantastic program. Sugarsync 2.0 is like a totally different program - aimed at totally different users.

    It is like someone at Sugarsync decided totake all the good features & what made it good & kill it.

    Really strange because they only have 1 product. So guessing Sugarsync as a company will die.

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  • 5.0 stars

    "excellent fast working"

    February 28, 2013  |   By hbdmesq

    Version: SugarSync Manager 2.0.1

    Pros

    All one can wish from a fast easily retrievable backup!
    I compared all the other possibilities.
    Advise: sign in!

    Cons

    Transferring a file /folder to somebody else could be a bit clearer,but I think i works fine [a bit unclear sometimes to whom the file will be sent]

    Summary

    Sublime!

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  • 1.0 stars

    "Can no longer restore files deleted from Shared Folder"

    February 25, 2013  |   By PolacMac

    Version: SugarSync Manager 2.0.1

    Pros

    Nice for backup if NOT sharing files

    Cons

    Upgraded a few weeks back, have been a heavy SugarSync user for 4 years now - then only today discover that the "native" application has no way to restore/recover files deleted from a Shared Folder. You can do so - a few files at a time - via the web interface. I would need ALL DAY to manually select the thousands of files to restore them via the web when in version 1.0 was a simple "right click" to restore them all.

    Summary

    Unacceptable loss of features makes it unusable and dangerous. Attempting to revert to 1.0 App to restore files, but hard to find after upgrade.

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  • 5.0 stars

    "Excellent interface backup. Recommended"

    February 24, 2013  |   By Peter_Hate

    Version: SugarSync Manager 2.0.1

    Pros

    Very easy to use, simple and convenient interface, without too much settings. Works great and most importantly, super fast. Upload large files at high speed.
    Very reasonable price and 30 day trial sufficient to try the interface.
    Saves deleted files that have additional backup in the event of an "accident."

    Cons

    Mmmmm .... I have not found yet

    Summary

    Highly recommended

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  • 1.0 stars

    "No longer a usable application"

    February 22, 2013  |   By x-ee

    Version: SugarSync Manager 2.0.1

    Pros

    There are absolutely no pros to this new version of sugars.

    Cons

    All of the features that made Sugarsync a best-in-class, award winning application are gone in version 2.

    Summary

    The Sugarsync team has disregarded all user feedback in terms of atrocious upgrade. To call it an epic fail would be understating matter. It is just awful.

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  • 1.0 stars

    "You can't access your mobile device files via the web"

    February 18, 2013  |   By begbradnor

    Version: SugarSync Manager 2.0.1

    Pros

    This product was great, until they decided to "improve" it.

    Cons

    I just ended a chat with Sugarsync support. The company took away the functionality in their latest release to allow you to backup your mobile device and access the device and files via the web.

    Sugarsync Chat: ..... As of now, you will not see your mobile devices in website.
    Sugarsync User: Can you explain where my files are and why I can not access them? Why can't I see my mobile devices in the website? This was the one feature I needed most.
    Sugarsync Chat: While this is a feature that our Product Managers are aware of, we don't have any specific timeline for releasing it.

    Additionally, we encourage customers to visit our Community and vote for or create a feature request for the feature you'd most like to see.

    Summary

    I cannot fathom who in their product group thought this was a good idea. I would think this would be a requirement for a cloud backup solution. Asking me to vote for the functionality was a nice touch.

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Results 1-9 of 9

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SugarSync Manager