SugarSync Manager

SugarSync Manager

Download Editors' Rating:
4.5
Outstanding
Average User Rating:
2.7
out of 127 votes

Quick Specs

  • Version:
    3.4.0
  • Total Downloads:
    121,272
  • Date Added:
    Feb. 19, 2015
  • Price:
    Free
  • File Size:
    18.29MB
  • Downloads Last Week:
    36
  • Platform:
    Windows

Editors' Review

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The name SugarSync Manager might conjure up images of a pimply teen sullenly manning a pinktacular technology-themed candy store, but the reality is far more pleasant: SugarSync is an online storage, sync, and sharing service, and SugarSync Manager is its software client. (Yes, the client is the "manager.")

SugarSync works similarly to other top software in its category--users install the free SugarSync Manager on any computers and devices they wish to connect; they select the folders that they want it to back up and/or sync online; and then SugarSync automatically keeps their data up-to-date and synced on all devices. For example, any changes, deletions, or additions to your laptop will appear automatically on your work computer, if you choose to connect the two.

SugarSync also allows users to store music, video, and personal files online and use them whenever they have Internet access (which is almost everywhere these days). The software works with most mobile devices, including Apple, Android, BlackBerry, and Windows Mobile. The basic service is free and comes with 5GB of online storage. Users requiring more storage space can upgrade to one of SugarSync's premium plans.

A registered account--including active e-mail address, name, and password--is required to use SugarSync. When the program starts you'll be prompted to sign in or sign up and choose a plan--most users will pick the free 5GB version (it's easy to upgrade later if you want). A user-friendly wizard then walks you through each step of the setup process that involves choosing which folders to back up online and sync to other devices.

By default, SugarSync Manager selects all of the system's files, which will almost certainly require more than 5GB for most users. But a tree-style view lets users easily select or uncheck folders they do and don't want to sync. It's also possible to include a folder and exclude subfolders, which is a nice option. A Windows system-tray menu provides access to quick actions or accessing the full manager software. Users can also log in to My SugarSync to manage account and data online.

SugarSync works well with a user-friendly interface and setup process that rivals the best in its category.

 
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Publisher's Description

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User Reviews
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Results 1–10 of 125

2 stars

"The worst customer support we have ever encountered!"

February 08, 2015  |  By arcgrl

 |  Version: SugarSync Manager 3.3.0

Pros

Pretty good folder integration when it works, friendly interface.

Cons

Freezes and crashes, terrible customer support, very expensive plans (especially to existing users).

Summary

We have been using Sugarsync for about 2 years now, paying $100 a year for 100GB of storage. Though Sugarsync has significantly increased its plans for new users (the 250GB plan is offered for the same price that we are paying for only 100GB), they have refused numerous requests to upgrade us to this plan.

In a newsletter they've sent in October 2014 they promised the upgrade will be done early this year. Upon our inquiry this January, said upgrade has been pushed back to February. 2 days ago our storage space has completely run out, so we have contacted them once again, only to find out that the upgrade has been delayed to the end of March.
No solution was offered to our current problem.

Because of our slow connection and the reliance on their cloud services on a distant computer we don't have everyday access to, changing to a new cloud storage provider is a huge hassle, but if you're not tied to them yet, do avoid...

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1 stars

"no support customer nor tech"

February 02, 2015  |  By what?????

 |  Version: SugarSync Manager 3.3.0

Pros

Versions 1.x and 2.x work well

Cons

Original release of version 3.0 was really an alpha version with only about 3 basic features working. The current version 3.x is a beta version as many basic features of previous are still missing. They refuse to provide full working previous version. Basic nightly maintenance of their servers is NOT. Tech support is NOT. User forum has been basically closed but then moderators rarely responded... As other users mention, they don't communicate about upcoming renewal, system outage, etc.

Summary

Don't trust Cnet's review as it is over two years old. Read users' reviews of real experiences.

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5 stars

"Great tool"

January 25, 2015  |  By fvanonna

 |  Version: SugarSync Manager 3.3.0

Pros

I run Sugarsync on about 5 pc's and have been a user since .. I guess about 8 years.. Each pc has specific folders synced to it, and not just from 1 root folder, every folder from every pc can ben backup up and synced. This means when i'm working downstairs I just save my file, and I can continue working upstairs.

I also use it to backup my photo's and important other stuff. Because I keep these on only 1 pc and in the cloud ,these don't take up space on my other pc's.

If you delete something on purpose - no problem. Sugarsync has a backup (like a recycle bin) online that you can access yourself if you ever delete something from synced folder by accident. This has saved my day a couple of times.

Cons

The only con they had was that it was a bit expensive and the user interface was a bit confusing for a while (it used to be good, then they changed it and it wasn't so good, but they recently changed the interface again and now it's all good again. They also changed their plans (I get 250 GB instead of 100 GB now) so pricing is very fair now as well.

Summary

Dropbox on steroids - perfect for people with more pc's and as backup.

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1 stars

"Unscrupulous business practices"

December 31, 2014  |  By jcwest01

 |  Version: SugarSync Manager 3.3.0

Pros

None at this point

Cons

Unethical business practices.

Summary

I never had a problem with the software, but I'm not happy with their business practices. When they went to a "pay only" service they offered one year for $35. I signed up because I was using it with school. After a couple of months I transferred everything to Microsoft Onedrive. Last week I got hit with a $75 renewal fee that is apparently not refundable. I do not like companies that do business this way. A simple reminder that your renewal is coming up is all that it would take from a legitimate company who cared about keeping customers. I've email the support team via the provided form twice this week. I still haven't received a response. There is not phone number to call.

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1 stars

"Buggy, unethical billing practices."

December 21, 2014  |  By rsigal

 |  Version: SugarSync Manager 3.3.0

Pros

None. I found I could not trust the application to synchronize properly. Therefore I stopped using it after a month.

Cons

THEY RENEWED, WITHOUT NOTICE (other than fine print on my initial sign-up a year ago), Other users have indicated that they refuse any requests for pro-rated refund when you cancel..

I found I could not trust the application to synchronize properly. Therefore I stopped using it after a month.

Summary

STAY AWAY.

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3 stars

"Feature rich brilliant design. Slows down Mac unaccept."

November 22, 2014  |  By artmaltman

 |  Version: SugarSync Manager 3.0.1

Pros

Very clear interface allows you to select individual folders on different machines and share them among different machines. Clever interface.

Cons

Slows down Macintosh Air unacceptably, even when all sync'ing is complete. Somewhat buggy - crashes periodically on Mac - but no loss of data so far.

Summary

So sad that the company is obsessed with adding features when they never seem to get the basics right. Make it run acceptably fast in the background on a Mac, at the least when sync'ing is complete! Long time user but I am drifting towards Dropbox, which is fast even though it's feature set is anemic.

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2 stars

"Constantly changing interface, endless frustration"

November 06, 2014  |  By joeberry3

 |  Version: SugarSync Manager 3.0.1

Pros

theoretically syncs well between devices and computers

Cons

constantly changing interface is confusing, syncing is buggy

Summary

I was an early adopter of SS. At first it seemed great. Then it started changing. And changing. Soon the interface was difficult, and the syncing problems started. Not syncing, or syncing in the wrong direction. Still, I held on. Then the free service disappeared, so I paid for a year. And the problems got worse. I now spend more time trying to figure out how to use whatever the latest incarnation is of the software than actually syncing. It's terrible. So, when my paid year is up, I think I'll finally bite the bullet and go to dropbox. Sorry SS...you had potential, but you blew it. Big time.

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1 stars

"Buggy Software"

June 19, 2014  |  By thomasbradley

 |  Version: SugarSync Manager 2.0.1

Pros

Superior handling of images. App does a great job of recognizing a folder only contains images and does a great job of showing them in a slide show.

Cons

iPhone app is really buggy. Multiple times it fails to sync with the server. I've reported the issues to SugarSync multiple times without satisfaction. I keep getting the run-around by their tech support team. Recently canceled my subscription and won't go back.

Summary

Go get Google drive or box. Both are better, faster, and cheaper

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1 stars

"SCAMMERS SCAMMERS SCAMMERS"

May 25, 2014  |  By ulaby

 |  Version: SugarSync Manager 2.0.1

Pros

There are no pros since this is a scam.

Cons

Their 'free' trial required a Paypal account to proceed. I just received a notice that Paypal has charged me. I never wanted to pay for this service. I should have known better.

Summary

STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!

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1 stars

"EPIC FAILURE!!!"

March 23, 2014  |  By niallniall

 |  Version: SugarSync Manager 2.0.1

Pros

It's a quick way to lose your files

Cons

It is not a back-up solution or a safe storage solution.

Summary

I thought Sugarsync was a safe place to back-up/store files. However, Sugarsync deleted my account because I didn't log-in for 3 months. Now I've lost all of my kids baby pictures that I thought I was keeping safe.

Also, Sugarsync effectively blocks customers with deleted accounts from contacting them by simply asking you to "log-in" to contact them. How can I log-in if Sugarsync closed my account. I regret not saving the kids pictures on Dropbox....Sugarsync is a dismal failure!!!

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Results 1–10 of 125

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Full Specifications

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What's new in version 3.4.0
Version 3.4.0 enhances SugarSync folder management by providing a tree view of the sub-folders that can selectively be excluded (and re-included).
General
Publisher SugarSync
Publisher web site http://www.sugarsync.com
Release Date February 19, 2015
Date Added February 19, 2015
Version 3.4.0
Category
Category Utilities & Operating Systems
Subcategory Backup Software
Operating Systems
Operating Systems Windows 8, Windows XP, Windows, Windows 7, Windows Vista
Additional Requirements None
Download Information
File Size 18.29MB
File Name SugarSyncSetup.exe
Popularity
Total Downloads 121,272
Downloads Last Week 36
Pricing
License Model Free
Limitations 30-day trial
Price Free

Previous Versions:

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