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SugarSync Manager

Download Editors' Rating:
4.5
Outstanding
Average User Rating:
2.6
out of 134 votes

Quick Specs

  • Version:
    3.4.0
  • Total Downloads:
    121,891
  • Date Added:
    Feb. 19, 2015
  • Price:
    Free
  • File Size:
    18.29MB
  • Downloads Last Week:
    23
  • Platform:
    Windows

Editors' Review

+

The name SugarSync Manager might conjure up images of a pimply teen sullenly manning a pinktacular technology-themed candy store, but the reality is far more pleasant: SugarSync is an online storage, sync, and sharing service, and SugarSync Manager is its software client. (Yes, the client is the "manager.")

SugarSync works similarly to other top software in its category--users install the free SugarSync Manager on any computers and devices they wish to connect; they select the folders that they want it to back up and/or sync online; and then SugarSync automatically keeps their data up-to-date and synced on all devices. For example, any changes, deletions, or additions to your laptop will appear automatically on your work computer, if you choose to connect the two.

SugarSync also allows users to store music, video, and personal files online and use them whenever they have Internet access (which is almost everywhere these days). The software works with most mobile devices, including Apple, Android, BlackBerry, and Windows Mobile. The basic service is free and comes with 5GB of online storage. Users requiring more storage space can upgrade to one of SugarSync's premium plans.

A registered account--including active e-mail address, name, and password--is required to use SugarSync. When the program starts you'll be prompted to sign in or sign up and choose a plan--most users will pick the free 5GB version (it's easy to upgrade later if you want). A user-friendly wizard then walks you through each step of the setup process that involves choosing which folders to back up online and sync to other devices.

By default, SugarSync Manager selects all of the system's files, which will almost certainly require more than 5GB for most users. But a tree-style view lets users easily select or uncheck folders they do and don't want to sync. It's also possible to include a folder and exclude subfolders, which is a nice option. A Windows system-tray menu provides access to quick actions or accessing the full manager software. Users can also log in to My SugarSync to manage account and data online.

SugarSync works well with a user-friendly interface and setup process that rivals the best in its category.

 
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Publisher's Description

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User Reviews
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  • Current Version

    1.6

    out of 7 votes

    • 5 star 1
    • 4 star 0
    • 3 star 0
    • 2 star 0
    • 1 star 6
  • All Versions

    2.6

    out of 134 votes

    • 5 star 34
    • 4 star 12
    • 3 star 12
    • 2 star 22
    • 1 star 54
  • My rating

    0 stars

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Results 1–7 of 7

1 stars

"Scam - don't sign up"

August 12, 2015  |  By awjflint

 |  Version: SugarSync Manager 3.4.0

Pros

It seems to work for me, however other users report problems.

Cons

They upgraded me to a higher level of storage just before my annual membership was about to expire. Without warning that I would be billed, they then charged my credit card and billed me at the higher level of storage membership plan. One year prior they notified my that I had to renew for another year but there was no such warning this year, and it seems that they have changed their terms of use agreement online to be able to bill without warning, and I received no notification that their terms of use had changed. This seems to be a sneaky way of signing people up to higher plans then making them renew without notification for another year at this higher rate.

Summary

Do not join sugarsync, it is a scam.

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1 stars

"Can't cancel account."

August 11, 2015  |  By minodevdownload

 |  Version: SugarSync Manager 3.4.0

Pros

Service works OK.

Cons

They make it impossible to cancel your account.

Summary

If you ever need to cancel your account, it's impossible. You have to use a chat system that never ever works. I've tried dozens of times. Incidentally, the secret URL that they don't share unless you threaten legal action is: https://www.sugarsync.com/account/cancel

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1 stars

"Impossible to cancel account."

August 04, 2015  |  By christyhicks

 |  Version: SugarSync Manager 3.4.0

Pros

They make it VERY easy sign up. . . impossible to cancel.

Cons

I tried to cancel my account, following broken links, a couple of online chats, but even though the page indicated that the account was canceled, I tried logging in a few days later to see it was still active. I had even tried to remove my billing info from my profile, but you can't do that without replacing it with another valid credit card number. After exhaustive Google searching, I was finally able to find a customer service phone number and a sympathetic rep who transferred me to someone who agreed to cancel the account. The rep assured me my account had not been charged, but then I found a charge on my statement. I called again, and was once again assured I could follow links, the same link that showed the account canceled last time. The rep insisted there was a red button at the bottom of the screen but there wasn't. The cancellation chat is only open four hours a day, and no one answers and they refused to let you talk to a manager.

Summary

I am very techy with lots of online experience and I've never been exposed to such predatory practices. The inability to cancel without requesting emails, repeatedly being given invalid links on those emails, the inability to remove billing information, the refusal to allow you to talk to a manager. . . and the insistence that customer service can never cancel an account is clearly designed to wreak an extra year of service from you. There are several complaints filed with the BBB for this, along with reviews on other websites repeating the same type of things that happened to me. Please, don't get caught in their web.

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1 stars

"Awful customer support"

August 04, 2015  |  By FG675

 |  Version: SugarSync Manager 3.4.0

Pros

Good when it works

Cons

The customer support is awful. You've to wait days to get an answer, which typically is "reinstall the desktop app". If you use to sync more than one computer, get ready to have plenty of duplicate files.
And, the day you decide you had enough and you want to leave SugarSync, good luck! In order to stop your subscription, you need to chat with one of them... this is impossible! I've been trying for three days now and I cannot get someone in the chat. It always says they're busy and I should try later. That's a good enough reason for me to stay away from such a 'service'.

Summary

Stay away from a product that makes your life impossible when you decide to leave it and stop paying for it.

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1 stars

"Truly the worst customer experience ever !!!!!"

May 22, 2015  |  By ColdWatch4

 |  Version: SugarSync Manager 3.4.0

Pros

It works as described.

Cons

Down grade policy - only once a year at renewal
No notification that renewal is coming up
Unhelpful customer service

Summary

72 hours before my subscription was due I was bumped into a higher plan, I was not advised of this nor informed that my subscription was due. But I was billed for the higher plan. When I raised this with customer service they threaten to delete all my data if I did not stop with the complaint. I even wrote to the Sugarsync CEO Mike Grossman but got not response.

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1 stars

"Customer Service Stinks"

May 04, 2015  |  By Peter Pensotti

 |  Version: SugarSync Manager 3.4.0

Pros

It worked.

Cons

Customer Service
Billing Policies
Slow

Summary

I used SS for 3 yrs, enjoyed it while I had it, but tried to cancel after 2 days into my renewal and found out they will not stop billing you, will not prorate your service, so now I just paid $50 for nothing, feels like they are stealing from their customers. This is really frustrating and shows they just don't care about service only about short term profits. Very Dissatisfied.

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5 stars

"most flexible sync and backup solution"

March 10, 2015  |  By otuzakbear

 |  Version: SugarSync Manager 3.4.0

Pros

Allows you to sync just the folders you want. Has a great iOS application that is full featured.

Cons

Slightly more expensive than other solutions but reflects the features it has vs. competitors like dropbox.

Summary

excellent tool. very easy to use.

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Results 1–7 of 7

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Full Specifications

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What's new in version 3.4.0
Version 3.4.0 enhances SugarSync folder management by providing a tree view of the sub-folders that can selectively be excluded (and re-included).
General
Publisher SugarSync
Publisher web site http://www.sugarsync.com
Release Date February 19, 2015
Date Added February 19, 2015
Version 3.4.0
Category
Category Utilities & Operating Systems
Subcategory Backup Software
Operating Systems
Operating Systems Windows XP/Vista/7/8
Additional Requirements None
Download Information
File Size 18.29MB
File Name SugarSyncSetup.exe
Popularity
Total Downloads 121,891
Downloads Last Week 23
Pricing
License Model Free
Limitations 30-day trial
Price Free

Previous Versions:

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