Stellar Phoenix Photo Recovery - Free download and software reviews - CNET Download.com

Stellar Phoenix Photo Recovery

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All User Reviews
  • All versions:

    2.4 stars

    out of 63 votes

    • 5 star: 13
    • 4 star: 9
    • 3 star: 3
    • 2 star: 2
    • 1 star: 36
  • Current version:

    1.8 stars

    out of 5 votes

    • 5 star: 0
    • 4 star: 1
    • 3 star: 0
    • 2 star: 1
    • 1 star: 3
  • My rating:

    0 stars

    Write review

Results 1-5 of 5

  • 1.0 stars

    "ZERO stars if possible"

    March 24, 2014  |   By jasgold89

    Version: Stellar Phoenix Photo Recovery 6.0

    Pros

    None......

    Cons

    Doesn't work
    Customer service is a joke
    refused refund

    Summary

    Bought this crap and the registration key didn't work. Called tech support, they remotely logged into my computer and the guy told me my computer was filled with "junk" and said the registration key wouldn't work until I installed an anti-virus. Lol really?

    Customer service only communicates through email and every time i send an email i talk to a different person and now they refuse my refund.

    So in short...DO. NOT. BUY!!!

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  • 2.0 stars

    "Great for pictures; Awful with video"

    March 12, 2014  |   By Williams0991

    Version: Stellar Phoenix Photo Recovery 6.0

    Pros

    I found all of the photos off of a formatted SD card that I scanned using this software.

    Cons

    It said it "found" my videos that I formatted off of my SD card, however when I recovered them they would play audio for 3 seconds then turn into a static sound. The screen played back a blank black screen. It did not work correctly for video after multiple tries.

    I attempted to contact technical support to fix the issue. After paying $40 for the software the choice I was given was to be connected with another technical support person but it was going to cost me $80. Ridiculous. I tried many times to contact them and get a refund. Each time I got a new person who told me that the refund wouldn't be a problem, but never actually contacted me with anyone who could give my refund. I'm still waiting to hear back from someone at their company I emailed that is supposed to give me my refund.

    Summary

    If you're using it just for pictures then it works pretty well. Other than that I would stay away. The customer service they provide is not helpful and will just cause headaches.

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  • 1.0 stars

    "Complete waste of time"

    February 2, 2014  |   By Shine222

    Version: Stellar Phoenix Photo Recovery 6.0

    Pros

    The installer only weighs in at 10MB, BARGAIN

    Cons

    falsely advertises itself to be free, IT IS NOT
    scan freezes and doesn't find anything at all

    Generally everything that happens after you install it

    Summary

    Just don't bother downloading this, it doesn't do what is advertised

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  • 4.0 stars

    "Generally Worked"

    January 26, 2014  |   By fredhag

    Version: Stellar Phoenix Photo Recovery 6.0

    Pros

    Easy to use
    Mostly Successful

    Cons

    Confusing licensing - no price given ahead of time, the receipt page said one had to call an 888 number to activate while the people at that number asked to take control of my computer screen (that is very worrisome to me whether they are legitimate).

    Summary

    I think I didn't reformat my SD for my Sony camera and got a blank card when trying to transfer pics to a computer. This app recovered about 90% of the photos and video.

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  • 1.0 stars

    "Only one images was restored."

    January 19, 2014  |   By DaimonBuster

    Version: Stellar Phoenix Photo Recovery 6.0

    Pros

    Good design.

    Cons

    My images were spoiled after using this tool. I don't know how to restore them further.

    Summary

    I hate this tool and company which was made it.

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Results 1-5 of 5

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