Safe Eyes for Mac

1.0 stars

"It just keeps getting worse"

December 17, 2012  |   By munkyboyz

Version: Safe Eyes 3.5

Pros

Good at filtering bad stuff, very customizable, etc...

Cons

See below.

Summary

I've had safeeyes for years, specifically the Mac version. It has never been as good as the PC version and has always had some issues, but with this latest update they have really made it bad and here is why

1. "This Website is blocked because you are not logged in" - this error comes up time after time despite being logged into the program. My response from tech support was that if this problem kept occurring to restart the computer. The problem with that is that it happens about every 5 minutes. That would be a lot of restarts and doesn't solve the problem.

2. Webpages not fully loading - The previous mac version did this occasionally and would quickly be resolved with a reload of the website, but now with this new update it happens constantly. Most webpages with images will not load the images on the first attempt, and will load only some of them after a reload. Further many webpages will load as a "skeleton", as in not with the actual page background and normal structure. Very very annoying. Cnn, cnet, weather channel, they are all affected. Surprisingly this issue doesn't effect facebook.

3. Slow slow slow!!! - I did a quick uninstall of safeeyes, per the recommendation of tech support because of the above mentioned issues, and out of curiosity did some of the same web browsing I normally do (cnn, gmail, Facebook, macworld). Everything loaded at least 10x faster. There were no issues with images loading or with the pages loading incorrectly. Now I reinstalled and the problems persist.

4. Tech support failing - I called tech support because of the above issues and was connected overseas. They used to have native english speakers as their tech support 24/7 and that was awesome. The gentleman I spoke to had no idea how to handle my call. When he asked me for the administrator password, I told him I didn't know it because I wasn't an administrator. He then said "oh that's not a problem, just answer this question and I can give you the administrator password..." Referring to the question clue which 1) Of course I didn't know the answer to because i'm not the administrator and 2) Doesn't that violate the whole concept of having an administrator password that other users don't know? In any case, all he recommended was the uninstall/reinstall which as mentioned above did not work. This seems to be the go to answer for safeeyes - uninstall and reinstall - and every time I've tried that, the problems persist.

5. Doesn't play well with other WiFi - When I bring my laptop to work or coffee shops or hotels, it's always a gamble whether or not safeeyes is going to work. There's really no rhyme or reason to when it works and when it doesn't. Sometimes Safeeyes connects but then a few minutes later it disconnects and I have to restart my computer and start the whole process again.


Safeeyes used to be good, but ever since being acquired by McAfee their software and support has gone down the drain. I'm going to start using another internet filter now for my Mac. I hope this review helps anyone even remotely considering Safeeyes for Mac to stay FAR away. Goodbye Safeeyes, you won't be missed.

Updated on Dec 17, 2012

This review is of Safeeyes for Mac, version 4.1 - the latest as of December 2012

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