Numara Track-It

From Numara Software:

Track-It 10 is the latest in a long line of releases, each one taking the concept of what an IT help desk can achieve to the next level. With Track-It 10 we've gone further than ever before: a complete transformation from IT help desk to a powerful family of integrated IT management solutions - yet each at an affordable price. At the heart of the Track-It family is Track-It Help Desk which provides you with a 360 degree view of your incidents, problems and change requests. It helps you automate and streamline your IT support processes so that you can respond and deliver resolutions to end users more quickly than ever before.

But Track-It is more than just help desk software - it's a single platform for IT management that will satisfy the broader needs of your business. Track-It gives you the ability to "turn on" other IT management capabilities such as inventory management, change management, PC migration management, remote desktop control, purchasing and barcode. With Track-It you will feel confident in your ability to improve customer service, decrease response and resolution times, and lower IT costs.