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CNET Editors' review
Review:
Symantec has moved Norton 360 to the same release schedule as Norton Internet Security and Norton AntiVirus, making them into a three-tiered strategy for consumer security. Norton AntiVirus is the entry-level product, with Norton Internet Security occupying the middle rung and Norton 360 aimed at people who want the most bang for the most buck.
Notoriously slow to respond to trends, the consumer security field is surprisingly not taking Windows 8 lying down. Norton and many of its competitors are optimizing their suites for Microsoft's new operating system ahead of its release, and Norton is combining that strategy with efforts to protect you on social networks, protection against scams and other social engineering attacks, and a bolstered firewall.
Installation
Norton has gone to great lengths to improve its installer over the past three years, and it finally figured out how to bring you a feature we'd been long requesting: the restartless install. It may sound minor to longtime PC fans, but it makes a huge difference in your workflow. It's what people expect from mobile, so why not on Windows?
Once you run the installer, the program is ready to operate in about a minute -- impressively fast, and doubly so considering past performance. The installation process is also the first time that you will interact with Quorum, Norton's behavior-based detection engine. You'll be asked to participate by sending anonymous data to Symantec's cloud. Opting out of the data submission, according to Symantec, will not affect your security.
Running the trial of Norton also requires registering the program. Like many programs, Norton used to force your default browser to open and take you to the company's registration Web site. However, version numbers have largely gone the way of the mobile app. That is, just as mobile app version numbers aren't readily exposed, neither are they readily apparent in Norton, either. The idea is that, like Chrome's and Firefox's rapid-release cycles, new features will be pushed to Norton more often than once a year, and updates will be seamless.
Will it happen? That's hard to say, given the Windows security business' glacial pace of improvement. But it's certainly a step in the right direction that Norton competitors would do well to emulate.
Overall, Norton's installation experience was fast and hassle-free, with a minimum of configuration options, which all appeared necessary.
Interface
All the Norton products received a major overhaul this year as the interface has been optimized for touch screens and Windows 8. That doesn't mean that the advanced customizations aren't available, but there's no question that the new Norton design is focused on the future.
The design features four Windows 8-style tiles in the middle of a gray box. It's strongly influenced by Windows 8 design, but it actually isn't designed for the Metro side of Windows 8 -- it opens in a single window in Desktop mode.
There's one big color scheme difference between Norton 360 and the AntiVirus and Internet Security suites. Whereas those suites have the feature "tiles" in black, 360 is in yellow with fonts in white. It renders the user interface horribly garish, and the white on yellow is difficult to read.
Questionable colors aside, there are only minor differences between the versions. 360's tiles access Security, Identity, Backup, and Tuneup, while the other two focus on security status, Scan Now, LiveUpdate, and Advanced. At the top, there's navigation to Tasks, Settings, the Performance window, Feedback, Account details, and Support. On the right, there are icons to link you to device management for remotely controlling cross-device Norton installations on the same account; the QR code for Android under Mobile; Online Family for parental controls; and Safe Web for verifying URLs and search queries as safe.
Norton 360 also offers a link to Norton Studio, the oddly named Windows 8 app for managing your Norton account.
The interface is easy to use on Windows 8, as that's what it's been designed for. It's also effective on a Windows 7 computer. Despite the size of the main screen "tiles," it didn't feel awkward with a mouse. Likewise on Windows 8, we had no problem targeting the text based links deeper down in the settings.
However, some of the legacy features from last year, like the real-time Performance charts, look small on Windows 8. A redesign here would've been appreciated. Instead, much like Windows 8 itself, the Norton suites feel like they straddle the Metro and Desktop worlds. Most of the time it works. Occasionally, it's a bit weird, but it's never unusable.
Features and support
Much like last year's Norton updates, there are no world-shaking new features. However, if you're on social networks a lot, or you're planning to upgrade to Windows 8, there are some good improvements worth calling out.
The new Scam Insight takes browsing data from Norton's Insight network of anonymous user-contributed data to warn the Norton community when a Web site is potentially risky. Sites that are new or do not have an established reputation will be flagged. It can be overridden, but it's also a good way to help judge when a site that looks like your bank's site actually isn't.
The Insight network now tracks IP addresses, too, for determining when a new threat is coming from a repeated source. Meanwhile, improvements made to the Norton Intrusion Prevention System and the Norton Safe Web for Facebook app keep an eye out for threats such as linkjacking and posts with links to malicious sites.
Norton 2013 also integrates with Windows 8's ELAM, the Early Launch of Anti-Malware hook that allows security software to boot earlier than on Windows 7. This prevents certain kinds of rootkits from infecting your computer. Also for Windows 8, there's a new memory heap manager to minimize the vulnerability to memory exploits.
If you're new to Norton or considering a return, there have been improvements over the past few years that have once again made it a competitive suite. The reputation-based security checks where your programs were installed from and when they were installed, and compares that data against the tens of millions of users participating in the crowdsourced Norton Community Watch to see if any of your programs should be red-flagged. Norton's System Insight warns you when your programs unnecessarily hog system resources. This gives some extra heft to the system performance map, where you can click on any spike and see what caused it.
Download Insight applies the same reputation-based logic to new downloads, and Norton SONAR (Symantec Online Network for Automatic Response) looks for suspicious software behavior and automatically chooses protective actions. You can toggle how aggressive SONAR is in the Settings window.
Along with the quick scan, full system scan, and custom scan for viruses and malware, you can now have Norton scan your Facebook wall for malicious links. There are also on-demand reputation-based quick scans, full scans, and custom scans for those who want Norton to immediately scan their installed programs. After completing a scan, Norton provides you with a summary report. More detailed information, including scan duration and a deeper dive into threats discovered, can be read under the History option from the main window. There's also a link you can follow in case you believe that Norton missed something in its scan, although as reputation-based protection matures, on-demand scanning is becoming less necessary when compared with the "always-on" protection offered here.
The bootable recovery tool comes with a feature that automatically creates a CD-, DVD-, or USB-based bootable device. The USB component is especially important on systems that don't have optical drives, such as Netbooks.
What separates Norton 360 from Norton Internet Security are the backup/restore tools and the PC tuneup tools. AntiVirus lacks those, as well as parental controls and identity protection options. Norton 360 includes a stingy 2 GB of online storage and costs $79.99, while buying the $99.99 Premiere version bumps you up to 25GB of online storage. Norton Internet Security 2013 goes for $69.99, and $49.99 will get you Norton AntiVirus 2013.
The tune-up options are fairly boilerplate, although they do work well. You get hard-drive cleaning, Registry cleaning, Windows start-up tweaks, and on-the-fly RAM management.
As with the rest of the program, the support options have been streamlined behind a drop-down menu in the top right of the interface. Help opens local support, Tutorials takes you to a Web site with extensive how-tos, and the Get Support link accesses the breadth of Norton's customer support in a new window. Here, you can chat with tech support 24-7, explore the user manual, and check out the Norton FAQ and knowledge base. Phone support is also available, although Symantec takes part in the trend of making phone support harder to access by funneling users to online resources.
Price-wise, Norton AntiVirus is higher than most competitors for its level of features, while the non-Premier version of Norton 360 costs a bit lower. The features are competitive, but those price points certainly skew the discerning buyer towards the higher end.
Performance
Norton's fast installation and comprehensive feature set would be useless without solid performance, and Norton Internet Security 2012 delivers extremely high third-party efficacy benchmarks and strong performance benchmarks.
In a real-world test, Norton 2012 completed a Quick Scan in 2 minutes, 35 seconds; the Full Scan took 1 hour, 23 minutes, and 24 seconds. Both are in the ballpark of last year's scans.
After publishing this review, CNET Labs discovered a hardware error on our test computer that affected our published system benchmarks. CNET Labs' revised benchmarks found all three Norton suites to have performed extremely well in most areas.
Symantec has been boosting its small impact on startup times, and our new benchmarks verify this: Norton 360 only slowed down startup by about 3 seconds, Norton Internet Security added about 4 seconds to boot, while Norton AntiVirus added around 7 seconds. These are excellent numbers, and the majority of our other tests show that the suite does have a small system impact.
Shutdown time for all three was around 3 to 4 seconds slower than for an unprotected computer. While the toll taken on in-program performance wasn't great, it wasn't atrociously slow, either. Our new Wake from Sleep test found that all three Norton suites actually woke the test computer from sleep about 50 percent faster than with an unprotected computer.
Taking into consideration variations in hardware, you're not going to notice much when Norton is running as you go about your computing business.
| Security program | Boot time | Shutdown time | Wake from sleep | Scan time | MS Office performance | iTunes decoding | Media multitasking | Cinebench |
|---|---|---|---|---|---|---|---|---|
| Unprotected system | 47.5 | 7.8 | 11.5 | n/a | 412 | 124 | 344 | 17,116 |
| Average of all tested systems (to date) | 52.2 | 11.4 | 6.3 | 1,038 | 426 | 125 | 346 | 17,327 |
| Norton AntiVirus 2013 | 54.6 | 12.1 | 4.9 | 1,068 | 435 | 125 | 346 | 17,418 |
| Norton Internet Security 2013 | 51.5 | 11.2 | 4.9 | 1,069 | 409 | 126 | 345 | 17,428 |
| Norton 360 2013 | 50.6 | 11.0 | 9.1 | 976 | 435 | 125 | 348 | 17,134 |
*All tests measured in seconds, except for Cinebench. On the Cinebench test, the higher number is better.
In independent threat detection and removal tests, Norton is a strong performer. In the AV-Test.org test on Windows 7 from June 2012, Norton Internet Security 2012 scored 14.5 out of 18 overall, a respectable score, but slightly off from last year's 15 out of 18. The suite had a 5.0 rating out of 6 in Protection, a 4.5 in Repair, and a 6.0 in Usability.
Symantec no longer participates in tests from AV-Comparatives.org because of methodology differences, which makes it exceedingly difficult to fairly stand Norton against its competition, which by and large participates in both tests.
Just as last year's review noted some slippage in Norton's performance, this year we're seeing even more. It's still a solid suite, and will keep you safe, but it won't keep you safest.
Conclusion
Symantec positions Norton as one of the best paid-license security suites available. The tighter integration of behavioral detection, Windows 8 support, the easy access to Web-based premium features, and the robust mobile and management offerings make its features comprehensive. The benchmarks bear out Symantec's claims of a lightweight system impact, keeping Norton as a highly recommended paid security option for Windows computers.
Publisher's Description
From Symantec:
Norton Internet Security 2013 lets you email, chat and surf the Web without worrying about cybercriminals ripping you off. It delivers protection from online dangers without sacrificing performance. It guards against online identity theft so you can shop, bank and visit social networks with confidence. It updates automatically, offers easy-to-use features and includes free customer support during your subscription period.
What's new in this version:
- Customizable Control Center gives you the option to choose your preference between a simplified screen or the traditional detailed view.
- Identity Safe alerts have moved to the Norton Toolbar so there are less interruptions while you are online - but your passwords are still as secure as ever.
- Bandwidth Management limits Norton's processes and updates when you have limited bandwidth or monthly downloads.
- Download Insight 2.0 now tells you how stable a downloa... See all new features
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All versions:
3.3 starsout of 462 votes
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Current version:
2.4 starsout of 23 votes
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My rating:
Write review
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"CPU/Memory hog"
Version: Norton Internet Security 2013 20.1
Pros
Top flight security
Cons
Somethings wrong with the latest version and Norton has no fix or has no interest in fixing. For several months the ccscvhst.exe consumes too much CPU even when not at idle. Last I head from them is that they're investigating the issue.
Summary
Can't recommend this program any more. I've used it for years but it's become too much of a CPU/ Memory hog.
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"Only solution to problem was to uninstall Norton!"
Version: Norton Internet Security 2013 20.1
Pros
There can be no pros if the only solution to the product stopping your browsers from working is the uninstallation of the tool itself.
Cons
Can't remove from within windows 7, have to download their removal tool. After Removal tool is used you get a window telling you how to reinstall.....as if??!!! No effin' way!!!
Summary
Great product if you want to create headaches for yourself. I suspect Symantec is owned by the makers of Advil or Tylenol.
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"The Best Security Suite in my Opinion"
Version: Norton Internet Security 2013 20.1
Pros
Good Security Features
Cons
Many Bugs.
Summary
The Best Security Suite But Bugs, & Slow Response of UI.
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"after 10 years terrible"
Version: Norton Internet Security 2013 20.1
Pros
TERRIBLE SERVICE
Cons
TERRIBLE SERVICE
Summary
I CAN'T OPEN MY SECURITY CENTER IN MY SONY LAPTOP FOR UPDATES AFTER RENEW MY SUBSCRIPTION
Thank you for choosing Norton Support. A representative will be with you shortly.
You are now chatting with 'Chermaine'
Chermaine: Welcome to NortonLive Services Is this the first time you are contacting us?
SADIC GONZALEZ: FOR THIS REAZON YES.....BUT iM A nORTON COUSTOMER FOR MORE THAN 10 YEARS
Chermaine: I need to collect some more information to see what best can be done to resolve this. This will help if we need to follow up with you or if for some reason we are disconnected
Chermaine: What is your preferred direct phone number?
Chermaine: What is your preferred email address?
SADIC GONZALEZ: WONDERWALLANDFLOORS@YAHOO.COM OR SADICGONZALEZ@GMAIL.COM
SADIC GONZALEZ: PHONE NUMBER ARE 239-6829453
Chermaine: Are you using the concern computer?
SADIC GONZALEZ: IDK ....IM USING MY PC SONY LAPTOP
Chermaine: What kind of Operating System are you using?
Is it a Window 7,8,Vista?
SADIC GONZALEZ: AND I HAVE A PROBLEM AFTER RENEW MY NORTON I CANT ACCESS TO THE WINDOWS SECURITY CENTER FOR UPDATES,WINDOWS VISTA....CAN U HELP ME?....U CAN COME TO MY PC BY REMOTE... AND SEE WHAT HAPPEN.....IM NOT VERY GOOG IT
SADIC GONZALEZ: HI
Chermaine: Are you suspecting a virus on your computer now Sadic?
SADIC GONZALEZ: I DONT KNOW....
Chermaine: Is the computer running slow?
SADIC GONZALEZ: I CANT GO TO UPDATE ANY SOFWARE.......AFTER RENEW MY NORTON
Chermaine: Okay Sadic I will just transfer you to the other department about your concern
SADIC GONZALEZ: K
SADIC GONZALEZ: TKS
Chermaine: But may I know how old is the computer?
SADIC GONZALEZ: MY PC PROBABLY HAVE 6 YEARS OLD ......GOOD QUESTION :-)
Chermaine: Sadic about your concern but since your computer is about 6 years now let me introduce to you our award winning service which is the PC Power Boost. This is actually a combination of 15 steps that will be done by our Expert Technician thru a safe and secure remote access. On the process, they will clear all the junks, unwanted files, unused programs, and temporary folders so that we can free up memory space, shorten up the booting up process, and response of any programs especially your Internet browser. As a result, your computer will act like a brand new computer without changing anything on the hardware components. In line with service, our technician will also leave notes on how you can perform it the next six months. We can provide you this service for a flat rate fee of only $69.99 with a 7-day warranty.
SADIC GONZALEZ: WHAT?
SADIC GONZALEZ: AFTER 10 YEARS WITH NORTON
SADIC GONZALEZ: NO THANKS
SADIC GONZALEZ: NO MORE MONEY
Chermaine: Okay I will just transfer you to the other department
SADIC GONZALEZ: NO THANKS
Chermaine: 507397570 this will be your case id
Chermaine: If you need to contact NortonLive Spyware & Virus Removal Service again please visit http://www.symantec.com/vremoval It has been pleasure assisting you. Thank you for choosing NortonLive. Have a great day.
SADIC GONZALEZ: I KNOW WHAT ARE THE NEXT STEP
Please wait while I transfer the chat to the best suited site operator.
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"Wouldn't recommend it if it was free"
Version: Norton Internet Security 2013 20.1
Pros
i guess virus protection
Cons
expensive for nothing
Slows computer down drasticly
Removes needed filesSummary
DON'T WASTE UR TIME OR MONEY!!!!!!!!!!!!!!!!!!I have had norton for 2 years now and purchased the 2013 NIS. It keeps freezing my computer which I never had a problem with. It just stopped working had to uninstall and reinstall. It messed up my dvd drive everytime I uninstalled it I had to run fix it to get it back. Plus I keep finding errors all over my computer that I didnt have 2 mos ago b4 I got 2013. I called norton they told me thats not possible. Plus IE runs soooo slowly now I even upgraded my speed from my IP. No change! Absolutely JUNK.
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"Look somewhere else!"
Version: Norton Internet Security 2013 20.1
Pros
Fast install. Installed in about 1 minute.
Cons
After installing it I decided to run a full scan. While it was running I had to run an errand. When I got back, I went to check the scan and it didn't even scan 9,000 items, and the scanner was just "hanging there." Not doing nothing. So, I went to stop the scan, and it wouldn't close. It just kept hanging. I tried closing the whole Norton screen by right clicking on the task bar to shut it down, but still it wouldn't. I then tried shutting down the pc the normal way and it still wouldn't close or shut down.
I finally had to manly shut down the pc.
I went into safe mode to uninstall it with revo uninstaller. It took quite some time, but I finally got it removed, and I booted into windows, and then to make sure all was completely uninstalled I ran Norton removal tool.Summary
I'm usually pretty open-minded about software. But, it seems everytime I've run a Norton product (exception would be with Norton 360), I've had issues. I was disappointed.
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"NIS 2013 is no good"
Version: Norton Internet Security 2013 20.1
Pros
It is almost like NIS 2012 but that is where it ends
Cons
Can't import Identity Safe.
Can't get any support from chat or email.
Nathan (virtual tech) front ends everything even though you answer him that it is not relevant, you are still inundated with their lame solutions rather than alowing you to email the problem to them.
I am looking for a replacement after having NIS for a lot of years on a lot of computers I can't put up with the lack of help and customer support anymore. Ihave waited for their "CHAT" for 2 days and still am waitingSummary
They just lost a customer and I will be vocal enough to spread the word that NIS is no longer a product of choice, because they don't care
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"Slows you down more than any previous Norton version"
Version: Norton Internet Security 2013 20.1
Pros
I've seen no difference in anti-virus abilities compared to other software.
Cons
I've always updated Norton Internet Security annually to the latest version. With the 2012 version I hardly noticed it was there, since it carried out its task while the computer was idle. However, ever since I've installed the 2013 version, there have occasionally been events where I've walked away from the computer for a while, then come back and hardly being able to do anything for several minutes because the processor is busy, with a box in the right lower corner of the display saying that Norton is currently performing background tasks.
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"7th in best internet security"
Version: Norton Internet Security 2013 20.1
Pros
virus detection 3.5/5 8th
user interface 4/5
activation 4.5/5Cons
pc speed 1.5/5
Summary
great pc protection but may slow down your pc
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"Seems to work just fine, although something slowed FRED"
Version: Norton Internet Security 2013 20.1
Pros
Again seems to work fine, although I wonder why it blocks all bugs. Have not had a detection that I could manually manage?? Start up is good including start up scan toggled on, shut down is good, nice link to facebook, scans are timely and easy, good interface and Good support.
Cons
Seems there are Better Internet Suits that work as well and provide Better protection. I have seen that there are many other user cons.
Summary
Likely switch soon. Anyone who reads this should check things out for themselves as I don't feel that I should be recommending other products in here.
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