Icon of program: LiveChat

LiveChat for Mac

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LiveChat Analysis

AI Assisted Content ·

Not written by CNET Staff.

LiveChat is a productivity software designed to enhance customer communication through a premium live chat feature. Its main functionalities include real-time messaging, automated responses, and comprehensive analytics, aimed at improving customer engagement and support efficiency. The software integrates seamlessly with various platforms and allows businesses to manage customer inquiries from a centralized dashboard.

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The user interface is intuitive, making it accessible for both agents and customers. LiveChat supports multiple languages and offers customizable chat widgets to match the branding of a business. Additionally, it provides integration with a range of third-party applications, enabling users to streamline their workflow. This tool is particularly beneficial for businesses seeking to enhance their customer service operations and reduce response times.

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Icon of program: LiveChat

LiveChat for Mac

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Used LiveChat for Mac?

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Full Specifications

GENERAL
Release
Latest update
Version
3.4.0
OPERATING SYSTEMS
Platform
Mac
Operating System
  • OS X 10.10
  • OS X 10.11
  • OS X 10.9
  • Mac OS X 10.5
  • Mac OS X 10.6
  • Mac OS X 10.7
  • Mac OS X
  • OS X 10.8
Additional Requirements
None
POPULARITY
Total Downloads
424
Downloads Last Week
0
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Program available in other languages

Last Updated

Developer’s Description

By LiveChat
Chat with your website visitors.
Live chat software solution from LiveChat is offered in SaaS model. It helps both visitors and owners of the e-commerce Web site. With chat button placed on the Web site, visitors receive simple & quick access to live chat with customer service representatives or sales support without installing any additional software. At the same time operators have got even more functionalities: personal and automated chat invitations, web traffic monitoring and real-time visitor information are just basic features to start with. LiveChat application includes search engine icons to make easy recognizing referring Web site and keywords, the possibility of setting up link shortcuts, co-browsing, opening links on customer side, using tag-based canned responses and transferring the customer between different agents without losing chat history. LiveChat allows holding multiple with customers, partners and employees at the same time. Also, more advanced users will appreciate the feature of tracking chat conversion in Google Analytics, integrations with CRM software (Salesforce, SugarCRM), e-commerce platforms (Shopify, ZenCart, Magento), CMS platforms (Joomla, Drupal, Wordpress), remote desktop tool (LogMeIn Rescue) and help desk software (Zendesk). For more complex implementations, group and department setup is possible with additional rights management. Shared chat history and advanced reporting and analytics section make LiveChat useful tool in online sales and support. The application fills the gap between phone and e-mail communication. Customers and web visitors receive free and instant access to the needed information, while the agents can provide support up to 5 times more effective than on the phone, capturing customers directly on the Web site and guiding them through the sales process. All the data transmission in LiveChat is processed with SSL encoded protocol, what guarantees top security level and safe communication channel in the company.
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AI Assisted Content Disclosure

Content created and reviewed by Softonic with information obtained from LiveChat, using AI.

CNET's editorial team was not involved in the creation of this content. Opinions, analysis and reviews were not provided by CNET.