Manage updates with the Download AppPublisher's Description
From Livechat:
LiveChat is an online chat software solution in SaaS model. It helps both visitors and owners of the ecommerce website. With chat button placed on the website, visitors receive simple & quick access to live chat with customer service representatives or sales support without installing any additional software. At the same time operators have got even more functionalities: personal and automated chat invitations, web traffic monitoring and real-time visitor information are just basic features to start with. LiveChat application includes search engine icons to make easy recognizing referring website and keywords, the possibility of setting up link shortcuts, cobrowsing, opening links on customer side, using tag-based canned responses and transferring the customer between different agents without losing chat history. LiveChat allows holding multiple with customers, partners and employees at the same time. Also, more advanced users will appreciate the feature of tracking chat conversion in Google Analytics, integrations with CRM software (Salesforce, SugarCRM), ecommerce platforms (Shopify, ZenCart, Magento), CMS platforms (Joomla, Drupal, Wordpress), remote desktop tool (LogMeIn Rescue) and help desk software (Zendesk). For more complex implementations, group and department setup is possible with additional rights management. Shared chat history and advanced reporting and analytics section make LiveChat useful tool in online sales and support. The application fills the gap between phone and email communication. Customers and web visitors receive free and instant access to the needed information, while the agents can provide support up to 5 times more effective than on the phone, capturing customers directly on the website and guiding them through the sales process. All the data transmission in LiveChat is processed with SSL encoded protocol, what guarantees top security level and safe communication channel in the company.
What's new in this version:
- Tag-based canned responses with hints window
- New chat window layout
- Visitors IP filtering
- Support for Salesforce, Sugar CRM, Zendesk, LogMeIn integrations
- Work scheduler bar
- Custom notifications
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All versions:
4.3 starsout of 13 votes
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Current version:
0 stars Be the first to review this product -
My rating:
Write review
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"Great sales tool"
Version: LiveChat 5.2.1
Pros
I need to contact my customers on my website. Live chat is a must.
Cons
Difficult CRM integration
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"Excellent program but misleading on the price"
Version: LiveChat 5.5
Pros
I've checked out this softwares functions tonight and it is excellent. Everything was seemless and easy. Customer support even contacted me and knew every question I asked so they were on their game.
Cons
The only con was that it says Buy for $36 when the reality it is $36.00 per month. There might be other price competators but I still have to say.... I didn't have one complaint otherwise.
Summary
Why I like this product. It was so easy to set up and install. The platform was easy to understand even without a manual. Customer support is really good. Overall, I can't say I won't stick with them because you do get what you pay for and this is an excellent service. You won't stress out.
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"Useful and not expensive!!"
Version: LiveChat 5.5
Pros
Excellent functionality/price rate.
Cons
Nothing to say
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"I love customizable chat window!!"
Version: LiveChat 5.5
Pros
I am really impressed with new chat window look and customization options. Playing with color schemes is really cool and it allows you to define your own combinations! Google Maps feature is also very useful
Cons
I needed to get used to new ribbon bar style.
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"Great product with excellent support team"
Version: LiveChat 5.5
Pros
support team, easy to use, stable
Cons
This is product is not for free.
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"messy interface"
Version: LiveChat 5.2.1
Pros
looking for something a little cleaner.
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"Not as it seems"
Version: LiveChat 5.1.11
Pros
Looks like a good program
Cons
Completely false advertising on here. You are led to believe that it only costs $33 to buy however what they dont tell you until you get to checkout is that its $33 PER MONTH! I would imagine most reviews here are buy their own staff just as they have done all over the internet.
Much cheaper and more established companies out there such as LivePerson etc.
Make sure you read their terms before commiting to anything so you dont get duped.
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"I really enjoyed the trial, now I'm enjoying full version"
Version: LiveChat 5.0.19
Pros
Price is low when you compare to the other live chat software solutions. High quality product and good customer service from LIVECHAT. I like customizable panels too
Cons
None
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"Very intuitive tool with great functionality"
Version: LiveChat 5.0.17
Pros
customizable, lots of plugins, easy to use
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"Very functional, obviously usefull even for demanding client"
Version: LiveChat 5.0.17
Pros
Easy and quick install. I like the idea of combining IM and customer contact center, haven't seen it before. The price is reasonable too.
